Joe Bowman Auto Plaza

(3.3) 10 reviews

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3.3
10 lifetime reviews.
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  • Customer Service has gone down hill.

    I have been a customer of Joe Bowman's since before 2003 when I bought a new trailblazer from them. They since that time have done all service on my v

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    ehicle. Yesterday, I took my vehicle to someone else. I called for service for a broken rear tail light two weeks ago. I was told by one of the service managers that he and one other manager was booked for that week and also for week of Thanksgiving. He transferred me to another service manager where I had to leave a message. I never received a call back. I called yesterday thinking I should have better luck. It took forever for the phone to be answered and when it was, she ask me to hold and the next thing I heard was ringing. I was transfered to the voice mail of the service advisor. I left a message and to date have still not heard back. I like Chevrolet, but you can bet when I buy my next vehicle, it won't be from Joe Bowman Chevrolet.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • bad service

    Asked about 2 different cars, was told they were both being cleaned and i would have to come back. After some convincing that I really wanted to see t

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    hem we rode around the lot to find both of them on the lot, not being cleaned. Got a decent price on my Cadillac, but was told by the sales man he would take care of an issue during the sale and then had an issue after the sale that he said he would look into and get back to me. Never took care of either and now won't even answer me...

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Eric We are sorry for the lack of communication. I know one of our managers reached out to you to resolve the issue and we will get it resolved. Ag

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    ain we apologize for the delay, thank you.


  • Best online experience ever!!!

    Started with online and was amazed at how smooth the process was from beginning online and emails with Kim, speaking with Chad on the phone, then Meet

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    ing Jared to pick up the car, and the hassle free laid back financing with Jim. Purchased a fantastic car for a surprise for my husband. I was in and out so fast. The best car buying experience I've ever had. And this is my seventh car in my lifetime . Great customer service! So prepared! So professional! So friendly! Much thanks to Kim Lee, Chad, Jared, Jim for the greatest experience ever! Was well worth the 90 min drive for my hubby and I. Was a success and my husband loves loves his new car!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are excited to hear he was surprised! Thanks for allowing us to be involved in the experience! Looking forward to seeing you guys in the future!


  • Easy experience with child

    Joseph at joe bowans was extremely helpful with finding a suv that was reliable and safe enough for me and my child. He made the experience stress fre

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    e and fast. I purchased a gmc terrain from him and couldnt be more in love with my vehicle. The vehicle was used but in great condition and at a competitive price. When i want to have another car i will definitely go see joseph again and for any of my car needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the opportunity to help you with your transportation needs! We appreciate the time you took to give us a good review, thanks!!


  • First Chevrolet

    After viewing Trucks on the web, I decided to visit Joe Bowman Auto Plaza. Was met by a salesman named Eric. He was very helpful and very knowledgeabl

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    e about the vehicle and we took it for a test drive. Vehicle was just what I wanted and Eric negotiated a deal that was right where I wanted to be. Service was excellent and I was treated with respect. This was truly a pleasant experience while purchasing a new truck. The whole staff was friendly and helpful and I will absolutely shop here again. Thanks for making my truck buying experience as painless as possible.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you the chance to earn your business!


  • First Chevrolet

    After viewing Trucks on the web, I decided to visit Joe Bowman Auto Plaza. Was met by a salesman named Eric. He was very helpful and very knowledgeabl

    ...

    e about the vehicle and we took it for a test drive. Vehicle was just what I wanted and Eric negotiated a deal that was right where I wanted to be. Service was excellent and I was treated with respect. This was truly a pleasant experience while purchasing a new truck. The whole staff was friendly and helpful and I will absolutely shop here again. Thanks for making my truck buying experience as painless as possible.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the chance to help you with your purchase! We appreciate the review!


  • Top Notch Dealership!

    Great Store with a Great Staff! Very good experience when purchasing and servcing my vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much! It's our customers that make us great! We're very pleased you had a great experience, not only purchasing your vehicle, but with

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    our service department as well!


  • Another Great Experience at Joe Bowman

    Was in Harrisonburg looking at some trucks for my son that I had seen online. After driving a couple and not feeling really satisfied, I decided to st

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    op by Joe Bowman Auto Plaza since I had purchased a used vehicle for myself from them 2 months ago (review is below) and had a great experience. Sam (salesman from last transaction) recognized me and came to talk to me right away. After some conversation about a couple of vehicles and a test drive, they sold me another one. The customer service that I got from Sam and Tony was simply awesome. There was no pressure and all of my questions were answered honestly. They even made the purchase of the vehicle work as best as they could to get it close to my budget so we could take it home that day. Not only did they make me happy, but they made my son happy as well. I don't think he has stopped smiling about his "new" truck yet. Thanks guys! You have definitely made a repeat customer out of me and I will visit again when I am in the market for another vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We truly appreciate you giving us the opportunity to help you and your son find the right truck and complete your purchase! It's all about the kids!!

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    Thank you also for taking the time to write this review, and allowing us serve your needs! Look forward to seeing you guys again! David Fager General Manager


  • Poor Service

    Don't expect any kind of friendly service if you have an emergency on a weekend.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I apologize for your inconvenience over the weekend. We do not have Service hours on Saturday or Sunday, but we are open Monday thru Friday 7:30 to 5

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    :30. Thank you for your time and again I'm sorry for your trouble.


  • Great Experience @ Joe Bowman

    Stopped by to check on a vehicle that was advertised online, but did not have any pictures. Expected to find an old beater, instead found a great look

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    ing 10 year old vehicle with very low miles. Was quickly approached by a salesman who offered his assistance. Salesman had a no pressure approach, answered all my questions and worked with me on the price to make it work on my budget. Great experience, would definitely buy from them again! Thanks Sam and the Joe Bowman team!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Possum25, Thank you for taking the time to write a review. Please feel free to contact us if you have any questions or further automotive needs. Enj

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    oy your new car!! Courtney Rogers Customer Service Coordinator 540-434-6731 Courtney@joebowmanautoplaza.com


Joe Bowman Auto Plaza
2455 E Market St Harrisonburg, VA 22801
New (540) 908-2795
Used (540) 246-0271
Service (540) 908-3507
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