City Auto Plaza

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
57 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    October 2, 2019

    Melinda was the best. She was very helpful. Enjoyed the professional experience of all. Clean facility great service. Take a lot of vehicles for service.... Thank you for the respect

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 2, 2018

    Worst customer service I've experienced in years. No communication and total runaround. Would never recommend anyone taking thier vehicales here for service.... The service advisor, Lane, went out of his way to make his job easier and the client feeling uninformed and without any recourse . Very poor way to run a business .

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • February 11, 2017

    Bad credit, little money for a down payment, but we REALLY needed to get another car for the kid. These guys got it done so easy we came back to shop for... the wife!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey David, Thank you for the feedback, We appreciate what you do to help keep us all safe and helping your family buy vehicles gets better every tim...e. See you soon, Eric Farley

  • 1.0 out of 5
    November 21, 2017

    Begin here: 2 different vehicles two different times i have used the " body shop" both times they jad my vehicle 30 + days. Dave Purcell the body shop... manager very vEry very RUDE failed to contact us at ANY POINT for updates on repair status. All we have gotten ls excuses and misguided its some ones elses fault i cant do my job.......had enough contacting the parent company as well as corporate

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 16, 2017

    Great working with Eric &Josh on getting me into a new Ram at a payment that I stated when I first stepped into the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    June 16, 2017

    Good dealer, good salesman, fair price. Nice used truck. No hassle by salesman or sales mgr.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 3, 2017

    Excellent time really had fun buying my Cherokee got a great deal

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 3, 2017

    Excellent time really had fun buying my Cherokee got a great deal

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 12, 2017

    Of all the dealerships my husband and I have gone through over the years and all the car purchases we have made, City Auto Plaza has given us the worst... experience of them all. Everything started off really well and I have nothing but praise for the salesman that worked with us. He did an outstanding job. All of the problems began as we moved on to the next part of the process. Due to having negative equity on the vehicle we were trading in, we were specifically looking for a vehicle that had some great rebates that would lower or cancel out that equity. Josh helped us find such a vehicle. A 2016 Town & Country that had nearly 6k in rebates. They ran the numbers, told us the payment which was in an acceptable range for us and we signed paperwork. The final amount of the loan to be financed reflected the trade in amount, the rebates, etc. We left with the new car and were told everything was great and we were good to go. It was presented as a done deal to us. A week later, after trying to contact them and not being called back, we got a call telling us our payment would be over $100 more than we’d signed to and we needed a $2,000 down payment despite the interest rate only being off by one point. After talking to three different people to try and figure out what actually happened, they had “made a mistake” by agreeing to sell us the car at the price they did plus the rebates. So they weren’t able to find a lender who was okay with so much being borrowed past the vehicles worth. They never told us that they took away the $6,000 in rebates. We had no idea they were trying to get us a loan for $6,000 more than what we had signed to. Multiple mistakes were made on the part of the dealership and these mistakes were acknowledged. All the banks hitting our credit has made it to where we cannot go elsewhere to even try to get a car. I wish I could recommend City Auto Plaza, but after this experience where the dealership made a $6,000 dollar mistake I couldn’t in good conscious do that. That $6,000 explains the payment increase completely. My husband and I feel that because the mistake was on their end and had nothing to do with us, they should be the ones to fix that one way or another instead of having us deal with the embarrassment of returning a vehicle we’d had for a week.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    April 28, 2017

    Second vehicle purchased from this dealership. Our salesman, Justin was so nice and did a perfect job for us. We will always come back here.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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