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Reviews

Average Ratings

4.6
302 lifetime reviews. Includes reviews of Jeff Wyler Lawrenceburg from DealerRater.com
  • Out of towner
    June 19, 2017

    I was from out of town and not a normal customer. I called the day before and got an appointment to have my oil changed. They got it done in 30 ...


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    I was from out of town and not a normal customer. I called the day before and got an appointment to have my oil changed. They got it done in 30 minutes and I was on my way. There facility I clean and the wait area is comfortable. I was scared of getting the "out of towner" experience, but I was pleased with the quick and professional service.

    Does recommend this dealer
    Came in for service or repair

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  • See Brian!
    June 19, 2017

    Highly recommend this dealership and especially Brian Steenhoek! Brian was very caring, knowledgeable, and helpful in the search and purchase of ...


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    Highly recommend this dealership and especially Brian Steenhoek! Brian was very caring, knowledgeable, and helpful in the search and purchase of a Jeep Wrangler Unlimited. Love my 2017 Smoky Mountain Rhino Jeep! Had to return for a minor repair and the service department was outstanding, as well (especially Chuck Reckers).

    Does recommend this dealer

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  • Excellent service
    June 16, 2017

    Very helpful with finding exactly what we were wanting. They were super friendly & helpful with showing how everything worked! Appreciated them l...


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    Very helpful with finding exactly what we were wanting. They were super friendly & helpful with showing how everything worked! Appreciated them locating a van that for my families needs.

    Does recommend this dealer

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  • Thank you
    June 16, 2017

    Brian was great! He was very patient and helpful with our buying process! Overall, was a great experience, will definitely spread the word. Thank ...


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    Brian was great! He was very patient and helpful with our buying process! Overall, was a great experience, will definitely spread the word. Thank you Jeff Wyler!

    Does recommend this dealer

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  • Service was a joke
    May 31, 2017

    Had an absolute awful experience. A simple oil change and tire rotation should not take 7 hours to complete with an appointment schedule. Appointm...

    Jeff Wyler Chrysler Jeep Dodge of Lawrenceburg

    We are very sorry for what happened when you brought your vehicle in for service. Unfortunately, when we had to address the recall and the heated...


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    Had an absolute awful experience. A simple oil change and tire rotation should not take 7 hours to complete with an appointment schedule. Appointment was at 9am dropped off and at 430 vehicle was still not done. Kept getting the run around. Im done with the service dept at this place

    Does not recommend this dealer
    Came in for service or repair
    Jeff Wyler Chrysler Jeep Dodge of Lawrenceburg

    We are very sorry for what happened when you brought your vehicle in for service. Unfortunately, when we had to address the recall and the heated seat, we could no longer run it through the quick lube technician with whom you had your appointment. We should have gotten your permission to address the recall and we are sorry they did not communicate with you on this issue so you could choose whether or not you wanted them to address the issue. Thank you for telling us about what happened. We will do our best to learn from this mistake and try to make sure we handle cases like this better in the future.


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  • Home town service
    May 20, 2017

    So glad to have a dealer in our hometown! Introduced my daughter to Wyler Service, now she can feel confident in bringing her truck in for servic...


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    So glad to have a dealer in our hometown! Introduced my daughter to Wyler Service, now she can feel confident in bringing her truck in for service on her own.

    Does recommend this dealer
    Came in for service or repair

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  • Purchase of 2016 Jeep Renegade
    May 17, 2017

    My 1st experience with Jeff Wyler Lawrenceburg was in Dec 2013 and the purchase of a 2014 Cherokee (2WD). My 2nd experience was in Dec 2014 and th...


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    My 1st experience with Jeff Wyler Lawrenceburg was in Dec 2013 and the purchase of a 2014 Cherokee (2WD). My 2nd experience was in Dec 2014 and the purchase of a 2015 Cherokee (4WD). In May 2017 I traded the 2015 Cherokee for a new 2016 Jeep Renegade. Great Jeep and probably the best so far. I give the sales team and service department the highest marks. Couldn't be happier. Thanks... Richard

    Does recommend this dealer

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  • Chuck Reckers is Awesome!
    May 12, 2017

    Chuck at the service department is always a pleasure to deal with. Yesterday, I had an emergency breakdown just down from the dealership. As soo...


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    Chuck at the service department is always a pleasure to deal with. Yesterday, I had an emergency breakdown just down from the dealership. As soon as I got the vehicle in the garage Chuck and the mechanic went to work to find the issue in which Chuck thought it was and he was spot on. Chuck informed me every step of the way and the work was completed before the estimated time given. Why am I so impressed? I had buyers coming from 4 hours away to buy my jeep. So, not only am I happy, the buyers of my jeep were happy not to have to make a return trip. CHUCK YOU SAVED THE DAY! Give this man a raise!!! p.s. Wyler you need to have Chucks' name listed as a choice on this review.

    Does recommend this dealer
    Came in for service or repair

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  • Forked over
    May 11, 2017

    Friendly until you buy, then you find everything you were told/sold was lies. Tried to call salesman after the sale, left messages never a return ...

    Jeff Wyler Chrysler Jeep Dodge of Lawrenceburg

    Thank you for giving us your name so we could look into what took place. The work order you signed stated that we would fix the scratches on the ...


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    Friendly until you buy, then you find everything you were told/sold was lies. Tried to call salesman after the sale, left messages never a return call. Given " mopar vehicle protection plan" when tried to use told wasn't covered.

    Does not recommend this dealer
    Jeff Wyler Chrysler Jeep Dodge of Lawrenceburg

    Thank you for giving us your name so we could look into what took place. The work order you signed stated that we would fix the scratches on the vehicle. However, it did not state that you had up to 1 year to have the work completed. It stated that all work must be completed within 30 days unless otherwise noted. We are sorry that you do not like our 30 day policy on doing work for our customers. The reason we have that policy is so we can make our customers happy by completing the work they need done in a timely manner because they usually want it done as soon as possible. That being said, that does not mean that we do not accommodate a customer's wishes by giving them more time if needed but it must be noted on the work order. We are also sorry for the other issues you had with the vehicle after delivery, however, there is nothing we can do, other than apologize, since the events took place almost a year ago. Thank you for the correspondence and for taking the time to leave a review about your experience.


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  • New customer for life.
    May 6, 2017

    Brian and the rest of the team at Jeff Wyler were awesome! When other dealerships said that they could not get me into a Jeep, Jeff Wyler Chrysler...


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    Brian and the rest of the team at Jeff Wyler were awesome! When other dealerships said that they could not get me into a Jeep, Jeff Wyler Chrysler Jeep Dodge of Lawrenceburg put me into a Jeep Wrangler Sport as promised.

    Does recommend this dealer

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