Reviews

Average Ratings

4.6
28 lifetime reviews.
  • New vehicle purchase

    Great place to purchase a vehicle. Friendly and very helpful during the buying process.

    Dealer Response

    Tonia, we're glad you had a great buying experience! Please let us know if you ever need anything else! Take care!


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    Great place to purchase a vehicle. Friendly and very helpful during the buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tonia, we're glad you had a great buying experience! Please let us know if you ever need anything else! Take care!


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  • I like this place!

    I want to thank the guys at LTD Ford for making the process easy to buy a car. They are not pushy at all. I told them by budget and they didn’t tr...


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    I want to thank the guys at LTD Ford for making the process easy to buy a car. They are not pushy at all. I told them by budget and they didn’t try to sell me out of it. I would definitely recommend them to my friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrible Sales Experience

    I am happy with my vehicle but very disappointed in my service. Horrible sales experience, ended up dealing directly with the manager. Purchased ...

    Dealer Response

    Stacey, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve f...


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    I am happy with my vehicle but very disappointed in my service. Horrible sales experience, ended up dealing directly with the manager. Purchased the vehicle and discussed I would be back in a few days; it had some scratches that needed to be removed, new tires put on, & repair to inside leather back seat (which was all placed on a work order). Picked it up 4 full working days later and they did NOT even detail the inside of the vehicle (including the leather seat). I now have to take it back to have that done. No customer satisfaction here.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stacey, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to Tim Taylor at (618) 532-4733 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We appreciate the chance to try and make this better. Take care


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  • fingers

    service was finished on time and was well done .Very satisfied and would highly recommend.


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    service was finished on time and was well done .Very satisfied and would highly recommend.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • EXCELLENT AND HONEST

    They treat you with absolute respect and made buying my car enjoyable

    Dealer Response

    Congratulations on your new car, Scott! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience re...


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    They treat you with absolute respect and made buying my car enjoyable

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car, Scott! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this! If there is anything else we can do to assist you, please let us know! Safe travels!


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  • Highly Recommend

    We were able to find a car we absolutely love!! The employees are very helpful and friendly overall great experience. Highly recommend


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    We were able to find a car we absolutely love!! The employees are very helpful and friendly overall great experience. Highly recommend

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • LTD Ford, Centralia, IL

    I have purchased three vehicles from LTD Ford. Have always had the pleasure of dealing with Al Cross. He is an extremely enthusiastic salesman. ...


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    I have purchased three vehicles from LTD Ford. Have always had the pleasure of dealing with Al Cross. He is an extremely enthusiastic salesman. Not pushy, but willing to go out of his way to help you find the car you want at the price you want. You cannot go wrong doing business with LTD Ford in Centralia, IL. As with the owner Leonard, he is a very pleasant man, friendly and will negotiate a sale price with you that all parties are happy with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Michael Royer

    Great service friendly staff comfortable waiting area


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    Great service friendly staff comfortable waiting area

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 06 F150

    Issue resolved quickly and 1st time. Tech diagnosed popping sound that other mechanics have missed. Also, informed me I needed new breaker pads an...

    Dealer Response

    Max, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than...


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    Issue resolved quickly and 1st time. Tech diagnosed popping sound that other mechanics have missed. Also, informed me I needed new breaker pads and saved me from having to buy rotors soon too! Thanks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Max, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • LTD FORD

    The place treats me ok, so I will keep going back. They have been my dealer for 7 years.

    Dealer Response

    Thank you for your continued loyalty to our business, James! We look forward to being of service to you again! Take care!


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    The place treats me ok, so I will keep going back. They have been my dealer for 7 years.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued loyalty to our business, James! We look forward to being of service to you again! Take care!


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