Reviews

Average Ratings

5.0
12 lifetime reviews.
  • Doug and all the folks at Tom Tepe were great

    Couldn't ask for better. Doug took the time to work with us and he got us the best deal possible. Dennis and the guys in service went the extra mi...


    Show Full Review

    Couldn't ask for better. Doug took the time to work with us and he got us the best deal possible. Dennis and the guys in service went the extra mile and the finance department arranged for the best possible interest rate.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Happy in my purchase!

    Knew what I wanted and what payment I could make. The associates worked with me to make that happen and did everything in their power to make the ...


    Show Full Review

    Knew what I wanted and what payment I could make. The associates worked with me to make that happen and did everything in their power to make the entire transaction as easy as possible. Excellent service and excellent salesman Kyle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • customer

    Very happy with our buying experience at Tom Tepe Auto Center. Staff was very friendly and tried to do everything to get the sale done in a timel...

    Dealer Response

    Paulette, thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are mee...


    Show Full Review

    Very happy with our buying experience at Tom Tepe Auto Center. Staff was very friendly and tried to do everything to get the sale done in a timely manner. We are very happy with our new SUV. I would recommend them to anyone who is shopping for a new or used vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paulette, thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. If there is anything more we can do for you, please come back and see us any time! Take care! Best regards, Tom Tepe Autocenter Team


    Hide Full Review
  • Great service

    Good as it gets. Will see you again. Good service. I am a man of few words. Thanks for caring.

    Dealer Response

    Thank you so much for your review, Kenneth! We really appreciate your business and are so happy that we could provide great service to you and you...


    Show Full Review

    Good as it gets. Will see you again. Good service. I am a man of few words. Thanks for caring.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review, Kenneth! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Regards, The Tom Tepe Autocenter Team


    Hide Full Review
  • What AWESOME service@#!***!!@@##

    While traveling yesterday (11/16/2016) from Aurora, IN to visit my mother in Greenfield, IN with a female friend, we came up over the railroad tra...


    Show Full Review

    While traveling yesterday (11/16/2016) from Aurora, IN to visit my mother in Greenfield, IN with a female friend, we came up over the railroad track in Milan; felt the minor bump; and started hearing the noise from under the car that told us there was definitely something wrong. We pulled into an empty parking lot and looked under the car to see a large black panel of hard plastic hanging from under the engine area. With flashers activated to alert other drivers of our verrrrrry slow progress, we made our way around the corner to Tom Tepe Auto Center. Ron came out immediately to find out if he could help. To make a long story short, my Dodge was put on the lift; the panel was reattached with a smile and a handshake in less than an hour -- AT NO CHARGE!! Deb & I could not believe it. I have been the victim in the past of excessive charges because I am an uneducated female when it comes to engines. That did NOT happen at Tom Tepe. I cannot say enough positive comments about those folks. Marvelous!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • doug burns salesman

    I was looking for a Malibu 2012, low miles and it had to be white or black. I called dealership and fortunately Doug Burns answered the phone and ...


    Show Full Review

    I was looking for a Malibu 2012, low miles and it had to be white or black. I called dealership and fortunately Doug Burns answered the phone and I told him what I wanted. I don't always trust salesmen, but I felt very at ease talking with Doug. He was very professional, friendly and went out of his way to please me. He said he had nothing on the lot, but would find what I was looking for. He came up with 4 autos. He recommended the car he thought was the best deal, had low miles and was still under warranty. I bought the Malibu and we love it. I feel very fortunate to have this car dealership close to home.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Billy Back

    Saw used car online I was searching for. Drove 75miles to test drive. Tried 2 cars, and finally bought my car. Staff was courteous and willing to ...


    Show Full Review

    Saw used car online I was searching for. Drove 75miles to test drive. Tried 2 cars, and finally bought my car. Staff was courteous and willing to work with me on price. Will definitely look there again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Salesman!

    Bought a 2010 Suburban from Doug, it was a very pleasant experience, and we will be back! We love it!


    Show Full Review

    Bought a 2010 Suburban from Doug, it was a very pleasant experience, and we will be back! We love it!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Love Jeff and the guys at Tom Tepe

    I visited the store to take a test drive. The sales team and management was extremely polite and not at all pushy. They were very knowledgeable an...


    Show Full Review

    I visited the store to take a test drive. The sales team and management was extremely polite and not at all pushy. They were very knowledgeable and the dealership was clean and professional. I haven't purchased a car yet, but when I do...it will be from Tom Tepe!!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Not trustworthy

    Wanted a pickup truck, found one and after much dickering bought a new Chevy 1500. Was unsure because of price, but they looked up the pay-off onl...

    Dealer Response

    Dear OpalCtr, When trading in a vehicle on a new purchase it is the responsibility of the customer to obtain the payoff on their current loa...


    Show Full Review

    Wanted a pickup truck, found one and after much dickering bought a new Chevy 1500. Was unsure because of price, but they looked up the pay-off online and we finally agreed and signed the papers. Next day they said the pay-off was over $1400 more that I would have to come up with. My wife told the guy that it was his fault and he got very belligerent and said it was all our fault. I had bought the truck I traded in from them, and a couple years earlier a new Buick Lucerne also. Needless to say, I will never return to that dealership, even to get the free oil change a new vehicle comes with.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear OpalCtr, When trading in a vehicle on a new purchase it is the responsibility of the customer to obtain the payoff on their current loan. If the customer is unsure, or unaware, the dealership has 2 ways to obtain this information. The best and most accurate way is to call the bank it is financed with to get a 10-15 day payoff. Now if the bank would happen to be closed, because of being after hours or on the weekend, the dealership can obtain the estimated payoff amount on the credit bureau. This usually is an estimate which can vary by the actual payoff on the vehicle itself. Unfortunately payoffs that are obtained from a consumer's credit bureau are not always accurate. What we as a dealership do is sign a payoff form with the customer stating that the payoff used is an "estimated amount". If the "acutal" payoff comes in less, the dealership will reimburse the customer, and if the "actual" payoff comes in more then the customer is responisble for the remaining balance to satisfy the loan. We aplogize for your unsatisfaction with the process and hope in the future you change your mind on doing business with us.


    Hide Full Review