It took a little longer but they let me have a loaner so it was fine.
Just purchased a 2018 Explorer. Very pheasant experience. Our salesman, John was very knowledgeable. Lisa was very friendly. The finance lady is grea...t and Mark the service manager is top notch.
Brought vehicle in for a recall. It was completed and also had an oil change and tire rotation. They were quick, efficient, and professional. We.ha...ve bought many cars/trucks from this dealership and have never been disappointed.
We took our car in for factory recalls. We were pleased with the service we received.
Deanna, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!
I am very pleased with the service. Very Good Excellent service.
Smooth ride. Pick up is good. Safety features are great
Janna-Beth, thank you for your great star rating and congratulations on your new vehicle! We hope you continue to choose Prince Frederick Ford, Inc. f...or all your vehicle needs! Take care!
My battery suddenly went dead, and I needed my car. Prince Frederick Ford squeezed me into their schedule and got me back on the road in half an hour!... Thank you, PF Ford.
We're so glad we were able to get you back on the road in such a short amount of time! If you have any additional needs or questions, we will be more ...than happy to assist you! Safe travels!
I could easily go to the Ford dealer 5 miles from my home but I choose to make the 22 mile trek to Prince Frederick. There is definitely a difference... in the facilities and overall experience. The only thing I would recommend is to add a courtesy car wash after servicing...just like the luxury car dealers. My truck was $48K new in 2013 and the same truck now is $63K. That's in the realm of luxury car pricing and worth a wash.
I dropped my Taurus off for a side-view mirror replacement in mid-afternoon as an Early Bird drop for the following day. I received a call a few hours... later that the work was done. I still had to make two trips; drop-off; pick-up, but it was all in the same day - works for me!
Great buying experience! Courteous, honest, helpful, fast, and great pricing and support.