Riley Chevrolet Buick GMC Cadillac

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
131 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    September 28, 2018

    Interested in used vehicle. Salesman reached out once then failed to respond to my numerous requests for additional info. I was preparing to make an offer

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We sincerely apologize for the experience that you had. We assure you that 100% customer satisfaction is our utmost priority and would like the oppor...tunity to address your concerns. Please reach out to us directly at (573) 298-6147 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    February 12, 2018

    I just purchased my first vehicle from Riley and found their team to be exceptional in answering my online questions, preparing for my visit to the dealership,... managing the sale, and walking me through the vehicle introduction. Great team of professionals.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write about your experience at our dealership. All of us at Riley Chevrolet Buick GMC Cadillac pride ourselves on our... commitment to service excellence. We appreciate your kind words and look forward to seeing you again in the future. Thank you!

  • November 28, 2015

    I just purchased my fifth consecutive vehicle from Riley Chevrolet, and as usual, they went out of their way to make the entire process enjoyable and painless.... The entire staff is courteous, knowledgeable, and professional, but I want to give a special thank you to Brian Mushrush, who helped me find the vehicle I wanted, and Jared, who helped set up my financing and walked me through the paperwork. These guys are the best!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind review and for your loyalty to Riley Chevrolet Buick GMC Cadillac! We appreciate it so much. I will make sure Brian and... Jared get the message. Please let us know if you need anything in the future.

  • 5.0 out of 5
    February 6, 2018

    One of my best experiences buying a car. No high pressure salesmen. Huge inventory. Zak was very patient and helpful when I couldn't make up my mind!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your great review, Sandie! We're glad to have Zak on our team and that we could provide you with a positive experience. If you ever need... anything in the future, please don't hesitate to let us know. Take care! Sincerely, Riley Chevrolet Buick GMC Cadillac

  • 5.0 out of 5
    December 29, 2017

    I had bought my 2010 Impala from Dennis Lohe 3 years ago. My sister and her husband have always bought from Riley’s and trust them and they were right.... Even though I live in Kansas City I know I get the best deal at Riley’s. So when I ready I emailed Dennis and told him what I wanted based on inventory on website and year end deals. I was upside down in my payments on the Impala and new I needed to trade it in! Everyone there worked with me and I LOVE my Equinox! Never once did I feel pressured by Dennis or other staff. They gave me best deal possible in the Impala and let my sister and I test drive around town on our own. Again that’s why I come to Riley’s!! My first new car, only 7 miles when we first test drove it. Since the two weeks I have had it, I have not been disappointed in my choice! Thanks again to all the guys at Riley’s, especially Dennis Lohe. I know I can still call him anytime if I have a question!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Colleen, Thank you so much for sharing your experience with our dealership and Dennis Lohe. I will make sure Dennis gets the message. We love the new ...Equinox too! Please feel free to call Dennis or anyone here at the dealership anytime. Thanks again for making the drive from Kansas City. We truly appreciate your business!

  • 5.0 out of 5
    December 19, 2017

    Shane and Steve go out of their way to do a great job!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience. Steve and Shane do a great job and we are lucky to have them! We would also like to thank you for your business....

  • 5.0 out of 5
    December 12, 2017

    Excellent service completed sooner than expected! Friendly, professional staff.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the five stars! I'm glad we were able to have your service completed sooner than expected. We appreciate your business!

  • 5.0 out of 5
    December 6, 2017

    Everyone at the dealership was very friendly & helpful. The salesman was prompt & courteous and very accommodating.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback!

  • 5.0 out of 5
    November 18, 2017

    Shane did a GREAT job of staying in contact with me when they found additional issues that needed to be resolved. He explained all my options and let... me choose what to do.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend o...ur sincerest gratitude for your feedback. At Riley Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you on your next visit.

  • 4.0 out of 5
    September 26, 2017

    Overall, I have had good, solid service from the dealership. Small details have been missed during some instances where larger jobs consumed most of the... time but they were minor enough that I did not feel the need to bring them to the service manager's attention.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback. We appreciate the time it took for you to give us this feedback. At Riley Chevrolet Buick GMC Ca...dillac, we value our customers and we look forward to seeing you on your next visit.

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