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Reviews

Average Ratings

4.9
300 lifetime reviews.
  • Return customer

    David Hall made this a very easy process. He always takes the time to explain the service that is being done, before and after the service. He is ...

    Dealer Response

    Thank you, Gina!


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    David Hall made this a very easy process. He always takes the time to explain the service that is being done, before and after the service. He is polite, professional, and provides excellent customer service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Gina!


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  • Downtown Ford Service

    The staff at Downtown Ford are always very nice and service oriented. No one likes having to take their vehicle in for service, but they make th...

    Dealer Response

    Thank you, Angela!


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    The staff at Downtown Ford are always very nice and service oriented. No one likes having to take their vehicle in for service, but they make the experience hassle free.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Angela!


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  • Great Service!

    Downtown Ford service is like family. Great service.

    Dealer Response

    Thank you, Andrea!


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    Downtown Ford service is like family. Great service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Andrea!


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  • Staffing

    I find the staff at Downtown Ford courteous and friendly every time I visit.

    Dealer Response

    Thank you, kindly!


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    I find the staff at Downtown Ford courteous and friendly every time I visit.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, kindly!


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  • Great Experience

    We just leased a 2017 Ford C Max Energi from Downtown Ford Sales and were very happy with our experience. I usually hate the car dealer experience...

    Dealer Response

    Thank you very much for the feedback and recommendation, Gilx! We look forward to seeing you again.


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    We just leased a 2017 Ford C Max Energi from Downtown Ford Sales and were very happy with our experience. I usually hate the car dealer experience, especially on a busy weekend, but Ira did not divide his attention and he stayed with us through entire process to make it go as smoothly as possible. There was no waiting in limbo. We drove there from the Berkeley area, despite several similar deals available nearer our home, and we're glad we did. Ira got us full trade in value on our old car, when no one else could, and we were able to lower our monthly payments overall. It took a day to get the exact color we wanted, but Ira arranged to have the new vehicle delivered right to our home, free of charge, so we wouldn't have to drive back to Sacramento with our toddler. Ira, and everyone else we met there, was friendly, genuine, and aimed to please. Recommend highly!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for the feedback and recommendation, Gilx! We look forward to seeing you again.


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  • Great service!!!!!!!!!!!!!!

    I called and made an appointment and talked to David Hall. We scheduled the appointment and then I asked him where to go to get to the service de...

    Dealer Response

    Thank you very much, Almer!


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    I called and made an appointment and talked to David Hall. We scheduled the appointment and then I asked him where to go to get to the service department as I had never had service there before. (car was bought in September). He was very nice and explained where the service people are. When he called to inform me the car was ready he also let me know where to go to get the car and walked me over to pay for it. After I paid my car was out front and he explained everything that was done and went over my cars report card. David is very respectful and polite, I will ask for him the next time my car needs service. Great service!!!!!!!!!!!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much, Almer!


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  • Review

    Scott and Allen were extremely nice and very patient when it came to explaining prices and payments to me. It was my first time buying a car and t...

    Dealer Response

    Thank you very much for the feedback, Anna!


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    Scott and Allen were extremely nice and very patient when it came to explaining prices and payments to me. It was my first time buying a car and they made it feel easy and stress free.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for the feedback, Anna!


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  • Love ford!

    As always, fast and great customer service! Location is outdated compared to Elk Grove or Roseville but is very clean and the staff are very frien...

    Dealer Response

    Thank you, Tiffany!


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    As always, fast and great customer service! Location is outdated compared to Elk Grove or Roseville but is very clean and the staff are very friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Tiffany!


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  • Fix it Fast

    Awesome job. Wish they didn't have to keep my car for as long as they did.

    Dealer Response

    Thank you, Wendy! We will take this feedback to enhance our processes.


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    Awesome job. Wish they didn't have to keep my car for as long as they did.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Wendy! We will take this feedback to enhance our processes.


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  • Great Customer Service!

    Service Advisor Michael Rodriguez was able to provide us with emergency assistance in the diagnosis of our problem. This allowed for the return o...

    Dealer Response

    Thank you very much, Dennis!


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    Service Advisor Michael Rodriguez was able to provide us with emergency assistance in the diagnosis of our problem. This allowed for the return of our vehicle in record time! Greatly appreciated - thank you Michael!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much, Dennis!


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