Thanks Downtown Ford!
Jim was so helpful and I really appreciate how he and the entire Service Crew handled the repair/replacement. His proactive approach, respectful demeanor, allowing me a loaner car and finding a used tire rim to replace the damaged one is why we will be making Downtown Ford our new "home" dealership.
Thank you very much for the feedback, Alex!
In MayJune 60000 mile service che k up new battery new set of fires plus recall reapir. All done well
Thank you, Steven!
Downtown Ford is best
Returned to this dealer because of prior quality care. Once again I wasn't disappointed. Got a fantastic car at a great price from exceptional people!
Brent, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Service Dept is always helpful. Always busy, but I thank Dave for always working on the days I take my car in. I always feel safe in my car because they do such a great job.
Service representative David Hall was very professional, as usual.
The extra mile...
Because of a communication glitch (electronic), my original choice was sold to somebody else. SO without my having to ask, Bill asked his Sales Manager to find me another one ASAP, and the result (shipped up from S. Cal.) was even better than the one I originally wanted... at the same price! Julio ended up taking care of me when the second car arrived and has been great post-sale, so he and Bill actually sold the car jointly, which is amazing for the industry! And I can't leave out Art, who let me do an extra test drive while I was making up my mind. You guys are a great team and now I have a great Mustang Convertible! Laurie
Rick was the best! So fast and great with kids! He made us feel very welcome and comfortable!
Buying a vehicle at Downtown Ford
Great people to work with!! They treated me like I was buying the most expensive vehicle they ever sold even though I bought a 7 year old ranger from them.
Air bag recall and water pump
Air bag recall, and water pump was fixed in a timely manner. Very satisfied.
Genki, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!