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Webster Groves Subaru

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 5:30 PM

Webster Groves Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2018

Webster Groves Subaru is proud to be part of the local business community in Webster Groves, Missouri. We are committed

...

to being the premier resource for Subaru sales and service to driver all over the St. Louis metro area. We are confident in our ability to deliver an unrivaled automobile shopping and service experience.

"SAFETY FOR YOUR FAMILY IS A TRADITION AT WEBSTER GROVES SUBARU"

Reviews

4.6 out of 5 4.6
147 lifetime reviews. Includes reviews of Webster Groves Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 10, 2019

    Recently purchase a very nicely equipped 2015 Ford Escape Titanium from Webster Groves Saburu. The car was very well maintained and looked to be in near... new condition with only one minor scratch that I could find. Service was excellent and the salesman answered all my questions. I had my personal mechanic, inspect the car and he did not find any problems, aside from a missing screw on the engine dust cover. I have purchased a number of used vehicles in the past few years and this was by far the best overall experience yet. Kudos to the Salesman - Jim Carpenter

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Carpenter

    Pre-Owned Sales Representative

    (4.9) 31 reviews

  • 5.0 out of 5
    October 8, 2019

    Very helpful and informative with great attitude good experience no pressure can be fun buying a car I would be happy to recommend this dealership to friends... and family. OK great

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Carpenter

    Pre-Owned Sales Representative

    (4.9) 31 reviews

  • 5.0 out of 5
    October 7, 2019

    We live in Iowa and it was well worth our time to make the trip, we will be back! Jim, made or experience memorable and may have earned a spot in my will!... :) Happy Iowans!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Carpenter

    Pre-Owned Sales Representative

    (4.9) 31 reviews

  • 5.0 out of 5
    September 29, 2019

    Great product (Forester). Great sales assistant (Thanks Shay). Great financing (Don). We love the Sport Forester! (And so do our poodles.) So much light... and visibility. Subaru has really updated the technology.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Don Barker

    Finance Manager

    (4.7) 28 reviews

    Shay Hodzic

    Certified Sales Representative

    NOT RATED

  • 5.0 out of 5
    September 28, 2019

    The entire experience was awesome. We had been working with a Mazda dealership to locate the model /color/features we were interested in. However, they... never got back with us, so we started looking at other brands. When I contacted Stephanie Stinebaker through the Subaru online chat, she instantly replied and started searching for a vehicle that met all of our requirements. She went out of her way to make us happy. When we arrived at the dealership, she connected us with a Sales Rep (Shay Hodzic) that helped finalize the process. A few days before visiting the showroom my wife's car experienced some major maintenance issues, so Stephanie and Shay actually helped find TWO cars! They did a great job giving us a good deal on both cars and gave us exactly what we asked for on the trade ins. We've had the cars for about 2 weeks now and the dealership has continued to be helpful and friendly. I would HIGHLY recommend Subaru's and the Webster Grove Subaru dealership. The cars have great reviews on Consumer Reports and the dealership customer service is outstanding.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your review and purchase of a new WRX & Ascent! Have fun and keep safe, your team at Webster Groves Subaru.


    Worked with:
    Patty Muehleison

    Receptionists

    (5.0) 10 reviews

    Stephanie Stinebaker

    Internet Sales Manager

    (5.0) 13 reviews

    Don Barker

    Finance Manager

    (4.7) 28 reviews

    Jay Johnson

    Sales Manager

    (4.6) 14 reviews

    Shay Hodzic

    Certified Sales Representative

    NOT RATED

  • 5.0 out of 5
    September 28, 2019

    I worked with Bill who was exceptional. No pressure but very knowledgeable. Helped me understand all the loads of technology in the vehicle, and which... vehicle would be best for my needs. Don helped me with financing. Answered all my questions and helped me look at a couple different options.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sherry, thank you so much for taking a few minutes out of your day to give us a 5-star review! Enjoy the rest of your weekend!


    Worked with:
    Don Barker

    Finance Manager

    (4.7) 28 reviews

    Bill Entrikin

    Certified Sales Representative

    NOT RATED

  • 5.0 out of 5
    September 18, 2019

    I came back to Webster Groves after my first purchase "Annie" a 10 yr old Outback was moving into a another family member's garage at 175,000 miles. The... salesmanship is more customer representative than sales. I was given details and facts, I was presented with the best deal and no arm wrestling. Jim Carpenter keep it real, he is excellent to work with. I would note I made the 2 hour trek to Webster Groves as I recalled the same type of service 10 yrs ago and will come back in the next 5-10. Thank you Jim and Adam (cannot say enough about their business office efficiency!)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and business Kathryn. Have a great weekend!


    Worked with:
    Adam Dicker

    Finance Manager

    (5.0) 9 reviews

    Jim Carpenter

    Pre-Owned Sales Representative

    (4.9) 31 reviews

  • 1.0 out of 5
    August 24, 2019

    I bought my first car from this dealership (a used Subaru Legacy). I was disappointed with the lack of respect, honesty, and transparency. During negotiations,... I was told that they never allow a car to leave the lot if any required maintenance or parts are below 50% remaining lifespan. Their own inspection showed the front and rear brake pads to be at 4mm and 3mm respectively. I am not very car savvy but my boyfriend was with me and said that seemed low to him. They assured us that this was normal and wouldn't be a problem. After signing for the car, we called the Webster Groves dealership's service department and were told that new brake pads measure 11-12 mm in the front (10 at the smallest) and 8-9mm in the rear. Additionally, their online service page recommended pads be changed when they reach 3mm to avoid severe corrosion of the rotors. After multiple unreturned phone calls and voicemails, I finally reached someone who agreed to replace only the rear brakes "out of good will," stating that both sets of brakes passed inspection because MO only requires them to be greater than 1mm. However, in my opinion, and based on information found on their own website, both sets of brake pads were significantly below 50% of their usable lifetime, and should have been replaced per their policy no questions asked. I do not recommend a business that does not honor their word and encourage you to buy a used car elsewhere. If you do come to this dealership to buy a used car, always be suspicious of the promises and claims they make.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kiersten, I am writing on behalf of our owner. Buying your first car is an exciting time & a big deal. We do not want you to feel dissatisfied about y...our purchase or our commitment to our customers. We apologize for the misunderstanding with your Legacy purchase. We take all feedback seriously and propose the following resolution. As I understand, we have already replaced your rear brakes and are prepared to replace your front brakes as well. My name is Stephanie Stinebaker, my direct dial number is 314-743-8286, and my email address is stephanie@webstergrovessubaru.com. Please contact me, and I'll get your additional brake work scheduled.We hope the remainder of your weekend is excellent! Chat soon, WGS


    Worked with:
    Jay Johnson

    Sales Manager

    (4.6) 14 reviews

    Josh Lynn

    Pre-Owned Manager

    NOT RATED

  • 5.0 out of 5
    August 23, 2019

    Brett is a helpful and pleasant sales associate. The whole process was low pressure and delivered a quality vehicle. I would highly recommend Brett and... would return to this dealership for future vehicle purchases.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a 5-star review! Have a great weekend!


    Worked with:
    Brett Villhard

    Certified Sales Representative

    (5.0) 8 reviews

    Lisa Maness

    Internet Sales

    NOT RATED

  • 5.0 out of 5
    August 17, 2019

    I went to Webster Groves Subaru Pre-Owned today and worked with Jim Carpenter. He is absolutely wonderful! Smart, kind, no pressure, a gentleman. I told... him when I left, "Even if I don't buy a car from you, it has been a pleasure to work with you". I can't recommend Jim highly enough, and what a great representative of the Webster Groves Subaru brand.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Carpenter

    Pre-Owned Sales Representative

    (4.9) 31 reviews

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