I recently purchased a Honda Pilot from WG Subaru, my second vehicle from this location. Customer experience has been excellent from the sales and bus...iness staff. Sales staff remains attentive to your vehicle preferences and budget, and creates a low-pressure buying experience.
NEVER SHOP HERE! SERIOUSLY, JUST GO SOMEWHERE ELSE TO SHOP. GO TO ANOTHER DEALERSHIP. If this is what happened to me, I can’t imagine anyone else havi...ng a good experience in any capacity. Although it is months after my experience with this dealership now, I wrote this immediately after coming from the dealership, so keep in mind the story is fresh and accurate. I have been looking forward to test driving the STI for 2 years. First, we waited in the atrium for 10 minutes without anyone speaking to us as we made eye contact with the salesmen walking about (already have never been treated this badly in a dealership). 4 salesmen walked past us and said nothing to us (crazy). After that, one salesman said that someone would be with us shortly. 5 minutes after that (keep in mind nobody asked us what we were doing there) Mario came up to us. I told him I was interested test driving a WRX and an STI. He copied my license and said he would be right back, then disappeared (I never saw Mario again). 10 Minutes later (where did Mario go?) another person (Never gave us his name) asked us if we needed anything. I repeated that we were interested in test driving a WRX and an STI. He said okay and left. 5 minutes later he came back, and said he had to re-copy my license, and took us to drive a WRX (not in the limited trim as I had specified). At this point we had waited about 30 minutes. I drove the 3.3 miles the salesmen allowed me to drive. All the while commenting on the driving characteristics of the car and asked questions about year, and trim options (of which I was correct about all of it, for example: 2016 STI’s only have 2 trim levels). After we were parked I requested again to drive the STI and he said “my sales manager is not letting the STI out tonight” (what?). I asked why and he explained that since I wanted a black or gray car that I was not allowed to test drive the blue STI which still had the trim I wanted (I guess he didn’t want to sell a car). He said something to the affect that they are selling STIs to a certain type of person (as if I was not that type of person). I realize that many people want to test drive “performance” cars with no intent of purchasing them, but I find it ridiculous that a person seriously considering purchasing the car was not allowed to test drive it. I am not sure why they would not let me drive it, I guess I just didn’t want the right color and they didn’t want to make a sale. I have impeccable credit. I came with my wife. We were both dressed business casual. I am a working professional, and I can comfortably afford the Subaru STI in the highest trim with all of the options (and actually bought a competing car). None of that mattered. They were not “letting the STI out tonight.” Yes, I could have appealed to the sales manager, but really, nobody should have to waste more of their time arguing for the privilege to test drive a car. Pure insanity. Go to a different dealership. You will be happy knowing you didn’t go here. Also, I went to another local Subaru dealership and they let me drive their brand new blue STI, even though I preferred black or gray…frustrating.
I had come to this dealership a few months ago in hopes to purchase a WRX that had been listed on their website. After calling to confirm that the car... was available, I drove over an hour to this place to see it, only to find out that the car had been sold over a month ago. They said they had a comparable car that I could look into buying. After waiting over half an hour for the salesman to come back (dealership did not appear busy), I finally went out and found the car myself, only to see that it had been modified by someone who clearly hacked it together. At that point, the salesman ran out with the key. Giving it the benefit of the doubt, I started and warmed the car up while I inspected it. Finally ready to go, I asked if they needed to see my license, to which the salesman responded: "Oh no, we don't let people test drive our rally cars in the rain." The road was slightly damp due to some light drizzle, and a WRX, while quick, is an AWD Subaru that is meant to be driven on wet roads. After wasting over 3hrs of my time, I went to Dean Team, who gave me the keys to three different cars and told me to drive to my heart's content. More recently, I saw that someone had traded in an older car to them. I'd been looking for this model for some time, so I was very excited to see it. I called them this time to ensure it was still for sale. The dealer called me back and stated that one of the salesmen was planning to purchase the car for himself.... So much for the customer. The ad for the car was (and still is) on their website. Short story long, these people advertise cars that they don't have, have terrible customer service and will waste your time. Go up the road a few minutes to one of the other Subaru dealers if that's what you're in the market for.