New 888-225-1570 Dealer Website
Used 888-225-1104 Email Dealer
Service 888-225-6940

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.9
Average based on 8 reviews.
  • VERY HAPPY NEW CAR OWNER

    I filled my application on line to get a car.I have bad credit but Chris got me approved and even picked me up on his way to work and he sold me a...


    Show Full Review

    I filled my application on line to get a car.I have bad credit but Chris got me approved and even picked me up on his way to work and he sold me a New 2013 Chevy impala with no money down.I thought i would get a used not a new car. very nice people that work there

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Hard to believe they are celebrating 50+ years.

    I contacted Piles yesterday to confirm a vehicle I was interested in was in stock and that they were willing to sell at the price point I had esta...

    Dealer Response

    Our main goal is customer satisfaction, so we are sorry to hear this was not accomplished for you. We apologize for any miscommunication you may h...


    Show Full Review

    I contacted Piles yesterday to confirm a vehicle I was interested in was in stock and that they were willing to sell at the price point I had established. Sadly, I was informed communicative negotiation was a business model that does not work over the phone. Specifically told that people do not buy cars over the phone. I feel certain the dealers, of which I have purchased 4 cars with, over the past year would question Mr. Adams statement as they were all purchased this way. Had he probed slightly, he may have understood my commitment to managing the organization I run significantly limits my "free" time resulting in many transactions that begin over the phone. Further insulting my intelligence, I was then told we have been doing this 50+ years and we know what we are doing. I guess the fact that I run a 60 million dollar organization and have done so for over 20 years is sheer happen chance. Lastly, I reached my tipping point when Mr. Adams, stated that the deal I was pursuing at another car lot didn't exist. Simply stated he insulted my integrity. Unfortunately his lack of resourcefulness stemmed from only searching their website at which he stated my claim was not factual. Had he asked if I had any supporting documentation for a similarly priced vehicle with 10K less miles than Piles, I would have been happy to both scan the quote I received or forward the email from the dealership outlining this and illustrating his lack of investigation in the sales process. Instead, he explained to me that they do their research and are the lowest priced dealership in a 200 mile radius. Doug Adams, you are where you need to be. You lack of effort and condescending approach would not last 24 hours in my organization.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Our main goal is customer satisfaction, so we are sorry to hear this was not accomplished for you. We apologize for any miscommunication you may have experienced during your phone conversation. We find it to be a better and more successful car buying experience for our customers to come in and look at the vehicle before negotiating a price. As a price leader in the market, we find thousands of people enjoy our fair prices. If you have any further questions or concerns, please call Yaron Schvartz at 859-824-3337 and he would be happy to speak with you. Thank you, again.


    Hide Full Review
  • love my car

    arrived at the site around noon today and was driving home in my new car by 2 . great service....... Thank You Larry Robinson...............


    Show Full Review

    arrived at the site around noon today and was driving home in my new car by 2 . great service....... Thank You Larry Robinson...............

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • bad car buying experience

    After calling the call center to confirm the car we were interested in was still on the lot and to confirm which dealership the car was located, w...


    Show Full Review

    After calling the call center to confirm the car we were interested in was still on the lot and to confirm which dealership the car was located, we drove 1.5 hours to see the car in Dry Ridge. Once we got there we asked for Aaron, as we were instructed to do, who immediately told us Kale would be taking care of us. After looking at a car on the lot other than the car we were most interested in, we asked to see the specific car we called about. Kale then told us that car had been sold, the previous day! The lack of professionalism by Aaron the manager to pass us off to an obviously new and inexperienced salesman to tell us they had given us really bad information and to not even attempt to make this bad situation better is beyond unprofessional and bad business. I understand mistakes happen, but I understand even better how to try and correct a bad situation. There was no attempt at sales recovery or to turn a negative situation into a positive or to make this bad situation right. As we got into our car to leave the young salesperson simply said "I am really glad I am not the one who told you the car was still on the lot!" Absolutely one of the worst car buying experiences I have ever had!! I am now buying a brand new car from different Chevrolet dealer, a deal they could have had if they would have handled this situation right!!n Not an ounce of salesmanship or professional behavior demonstrated during this experience. From a very disappointed new car buyer. It is easy to get good reviews when there are no problems, successful businesses depend on how well they handle the mistakes!!!

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Great Car Buying Experience, Friendly Staff......

    Found a truck on cars.com. E-mailed Piles Chev. and they responded within hour and set up an appointment to test drive. Very professional, not the...


    Show Full Review

    Found a truck on cars.com. E-mailed Piles Chev. and they responded within hour and set up an appointment to test drive. Very professional, not the typical pushy used car salesman. One of the better dealership experiences in the Cincinnati metro area. Guys were very friendly. I would go back there again. Only knock is that the offices were older, but Piles Chev. is building a new dealership close to I-75.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Best Car Buying Experience Ever!!

    I had the best Car buying experience I have ever had. I put an application in online and got an immeadiate response from Mike Hutton. He made me f...


    Show Full Review

    I had the best Car buying experience I have ever had. I put an application in online and got an immeadiate response from Mike Hutton. He made me feel very comfortable from the start even thoguh i have a jaded credit past. Him and Chris Caldwell went above and beyond to get me into a very nice Pre-Owned Jetta. I would recommend them to anyone of my friends or family. Would definatley buy there again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Getting me approved with bad credit.

    I have bad credit and was in need of a car.My car broke down and I cant afford to fix it.I had a friend a work told me his credit wasnt that good ...


    Show Full Review

    I have bad credit and was in need of a car.My car broke down and I cant afford to fix it.I had a friend a work told me his credit wasnt that good and he was told to call Chris Caldwell at Piles Chevrolet he could help.So after going to a couple of buy here pay here lots I decided to call.Chris answered the phone and right away made me feel like he could really help.He did I GOT A NEW CAR not a used with a ton of miles.My wife cant believe some one was that nice and went out of his way to help us.He was busy when we got ther so he gave me money and told me to go get lunch and he will be ready when i get back.I got back and the payments where very afford able.I want to thank Chris and piles for helping me. Chris Caldwell is the greatest.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very fast reply to inquiry

    Received a reply on a inquiry about a truck within the hour


    Show Full Review

    Received a reply on a inquiry about a truck within the hour

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review