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Used 866-700-1182 Email Dealer
Service 866-923-5296

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Reviews

Average Ratings

4.8
Average based on 545 reviews
  • Great consultant and dealer, easiest process ever!

    I worked with Dave Pusa at Laura for the purchase of my 2016 GMC Canyon SLT 4x4. The price I found at Laura was ~$2,000 - $7,000 cheaper than anyt...


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    I worked with Dave Pusa at Laura for the purchase of my 2016 GMC Canyon SLT 4x4. The price I found at Laura was ~$2,000 - $7,000 cheaper than anything else I could find online, so I was somewhat reluctant to believe it. I am from Kansas City, and was also unsure about driving to Collinsville, IL to purchase a truck. However, after calling Laura and speaking with Dave, I was assured that this deal was as good as it was going to get anywhere in the country. Even better, there were no qualifications for the advertised price, whatsoever. No financing, no trade-in, nothing! Dave answered all my questions thoroughly, and I drove to Laura the morning after first speaking with him. The process at the dealership was extremely painless as well. Including the 15 minutes I was 'test-driving' my truck, I was at the dealership for an hour and was on the road! No hassle at all! Thanks so much Dave for such an easy and great buying experience. By far the best I've seen! I would recommend you and Laura with the highest remarks!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Smooth, easy going transaction.

    I purchased a used 2011 Tahoe with the assistance of Rusty and it was as smooth and easygoing as any previous purchase I've made. I got more than ...


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    I purchased a used 2011 Tahoe with the assistance of Rusty and it was as smooth and easygoing as any previous purchase I've made. I got more than I went in expecting to get for my trade in and financing was a breeze.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • concerned about a customer

    Haven't purchased from these folks yet; but, they have been in contact several times over the short period of time we have been discussing a vehic...


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    Haven't purchased from these folks yet; but, they have been in contact several times over the short period of time we have been discussing a vehicle they have in stock. A Great Experience, Thanks

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • WOW! call before you make the drive!! be careful

    Salesman acted like he didn't care whether I bought from there or my home town. Every vehicle with the large discounts were "sold out" apparently....

    Dealer Response

    Hi Perry, we appreciate you taking the time to respond. The staff at Laura Buick-GMC take our reviews very seriously. We'd like the opportunity to...


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    Salesman acted like he didn't care whether I bought from there or my home town. Every vehicle with the large discounts were "sold out" apparently. Poor customer service

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Perry, we appreciate you taking the time to respond. The staff at Laura Buick-GMC take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our manager at (618) 344-0121. We hope to hear from you.


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  • Good communication

    I was interested in Honda Element that they advertised. They wrote me right back. I appreciated their quick response. But I wrote them back becau...


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    I was interested in Honda Element that they advertised. They wrote me right back. I appreciated their quick response. But I wrote them back because I decided I was interested in another element I saw on Cars. Com. Thanks for being right on top of things. Ted Nykeil

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not professional at all.

    Went to the dealership on a Friday test drove a car that had been on the lot for 3 months. I enjoyed the test drive and the sales associate. So I ...

    Dealer Response

    Hi Alex, we appreciate your taking the time to write a review. Your opinion is very important to us. The situation that you described doesn't soun...


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    Went to the dealership on a Friday test drove a car that had been on the lot for 3 months. I enjoyed the test drive and the sales associate. So I told him I would come by next week to put cash down to hold it and they agreed. I sent them an email Saturday to see if they were firm on their price they said they would check with the manager. 3 days later no response. So I sent another email to a different sales associate and I said I would pay full price and have some of it in cash that morning and I had the loan by lunch which he agreed to. I told him i would come this evening and he said he would have the papers ready. A few hours after reaffirming the details and arranging a pick up time he emails me and says He sold it yesterday and they picked it up that morning. Incredibly bad customer service and complete lack of knowledge from their salesmen who also lack all manners. Wouldn't do business with them or recommend them to anyone ever.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Alex, we appreciate your taking the time to write a review. Your opinion is very important to us. The situation that you described doesn't sound typical of our staff. Perhaps there was a miscommunication somewhere. Please allow us the opportunity to further investigate what happened. If you're willing, contact our general manager at (618) 344-0121 so that we may help turn your negative experience around.


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  • Great experience purchasing beautiful used truck!

    We would highly recommend purchasing a vehicle from Laura Buick GMC. We had a fantastic experience here. We were in search of a used truck and the...


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    We would highly recommend purchasing a vehicle from Laura Buick GMC. We had a fantastic experience here. We were in search of a used truck and their website made this search real easy, great inventory selection. Many used brands and types of vehicles available to test drive. We were introduced to Steve Rogers one of the many friendly sales persons on the floor. Steve was very Friendly and helpful in his knowledge of his inventory and was able to assist us in picking out the exact truck that met our needs. It's surprising to say we also had a great experience with finance department as well and with signing the papers. They were very fast and efficient in getting us out the door in our new to us truck. I would defiantly look to them for future vehicle needs and would recommend them to all my family and friends.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying experience!!!!!!

    Peter.I live in Minnesota,and I planned to purchase car from that dealership ,and i but ticket for the flight in 5 min before they close they c...

    Dealer Response

    Thank you for taking the time to write a review. We certainly don't want our customers to feel this way. Please allow us the opportunity to make t...


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    Peter.I live in Minnesota,and I planned to purchase car from that dealership ,and i but ticket for the flight in 5 min before they close they call me and confirm the car is sold. I asked them who gonna pay for my ticket and i already have a loan and check for the car . The screw up everything. It,s bad experience!!!!!!

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review. We certainly don't want our customers to feel this way. Please allow us the opportunity to make this right. Contact our general manager at (618) 344-0121 so that we may speak with you directly.


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  • Car buying made easy

    We worked with Greg and it was the easiest car buying experience we've ever had. They performed a used car inspection for us and everyone we dealt...


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    We worked with Greg and it was the easiest car buying experience we've ever had. They performed a used car inspection for us and everyone we dealt with was kind. I'm buying all my cars here from now on.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New purchase

    I dealt with JD. Very informative , straight up and a real nice guy.


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    I dealt with JD. Very informative , straight up and a real nice guy.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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