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Reviews

Average Ratings

4.8
267 lifetime reviews. Includes reviews of Jack Schmitt Ford Lincoln from DealerRater.com
  • Great Experiance

    Willing to deal on price and great follow up after the sale. Thanks

    Dealer Response

    CardsFan: Thanks so much for taking the time to share your experience here on Cars.com. We pride ourselves on doing a few simple things right cons...


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    Willing to deal on price and great follow up after the sale. Thanks

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    CardsFan: Thanks so much for taking the time to share your experience here on Cars.com. We pride ourselves on doing a few simple things right consistently and those include the best price on new and used cars and the best service and follow up during ownership. Our team is committed to making sure you have a great experience the entire time you have your vehicle! Please give us a call if we can be of service with anything!


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  • Third time purchaser from Jack Schmitt Ford
    May 20, 2017

    John Reilly was very knowledgeable and helpful in finding just the right vehicle for our special needs. We keep finding more to be happy about wit...


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    John Reilly was very knowledgeable and helpful in finding just the right vehicle for our special needs. We keep finding more to be happy about with our Escape. We so appreciate the extra time spent "training" us on all of the new features we were not familiar with. Ben Firnkes was, as always, very helpful and friendly during the financing portion. Also want to mention their excellent service dept. over the years. You can't go wrong here.

    Does recommend this dealer

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  • Always a good experience!
    May 19, 2017

    Second time purchasing a vehicle from Laurie and the experience is always pleasant! Both Laurie and the dealership go above basic customer service...


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    Second time purchasing a vehicle from Laurie and the experience is always pleasant! Both Laurie and the dealership go above basic customer service to help you with finding a vehicle that will fit your needs and won't break the bank at the same time. Anyone considering a new car purchase, please consider Jack Schmitt, you will not me disappointed!

    Does recommend this dealer

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  • Working with John Reilly
    May 2, 2017

    I recently purchased a new explorer from this dealership. It was great working with salesman John Reilly. We was honest and never pushed towards...

    Jack Schmitt Ford Lincoln

    Barry Macias, Thanks so much for the opportunity to earn your business and for choosing Jack Schmitt Ford Lincoln. We are so proud to have John o...


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    I recently purchased a new explorer from this dealership. It was great working with salesman John Reilly. We was honest and never pushed towards a vehicle I had no interest in considering. He spent going over the car options based on price and quality. I've purchased other cars with John and had the same results. I'd highly recommend.

    Does recommend this dealer
    Jack Schmitt Ford Lincoln

    Barry Macias, Thanks so much for the opportunity to earn your business and for choosing Jack Schmitt Ford Lincoln. We are so proud to have John on our team and we thank you for coming here to work with him. You are going to love your new Explorer! If I may ever personally be of assistance to you, please feel free to contact my office. -Andy Carr, General Manager


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  • Excellent!
    May 2, 2017

    Thanks to John Reilly salesperson for all help he provided. He answered every question we had via e-mail about various cars we were interested ...

    Jack Schmitt Ford Lincoln

    coleydog1, Wow! We really appreciate you taking the time to say such positive things about our team. We realize our customers have a lot of choic...


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    Thanks to John Reilly salesperson for all help he provided. He answered every question we had via e-mail about various cars we were interested in. Therefore, we knew which vehicles we wanted to test drive before going to the dealership. We were in and out in recorded. Jamie Stack did a wonderful job with all the paperwork, Great job!

    Does recommend this dealer
    Jack Schmitt Ford Lincoln

    coleydog1, Wow! We really appreciate you taking the time to say such positive things about our team. We realize our customers have a lot of choices and we thank you for choosing Jack Schmitt Ford Lincoln! I am also pleased to hear that your experience online was pleasant and helpful prior to your visit. We have really been working to improve our level of responsiveness in that space and John does a great job. If I may ever be of assistance to you personally, please feel free to contact my office! -Andy Carr, General Manager


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  • Great teamwork!
    May 2, 2017

    Travis was a pleasure to work with. We were in and out with our new vehicle in two hours! That's a record! Jamie was also great and really knew he...

    Jack Schmitt Ford Lincoln

    Corredato, That is an awesome truck! We are so pleased to read about your experience here and thankful for the opportunity to earn your business...


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    Travis was a pleasure to work with. We were in and out with our new vehicle in two hours! That's a record! Jamie was also great and really knew her stuff! She made the paperwork fast and easy to understand! Thanks guys! We love our new truck! JJ & Ann Corredato

    Does recommend this dealer
    Jack Schmitt Ford Lincoln

    Corredato, That is an awesome truck! We are so pleased to read about your experience here and thankful for the opportunity to earn your business at Jack Schmitt Ford Lincoln. We have worked hard to eliminate a lot of the "pain points" of the car buying experience, including speeding up the time involved for customers who know what they are after. I am glad we were able to make your experience here a pleasant one. If ever myself or any member of my team may be of future assistance, please reach out! -Andy Carr, General Manager


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  • Great!
    May 1, 2017

    I would like to say thank you to Travis Bricker sales person for helping us and being very knowledgeable about the 2017 Ford Explorer we purchased...

    Jack Schmitt Ford Lincoln

    blmr29, It was so nice to have met you and have you here as a guest at our dealership. I know you will absolutely love owning that Explorer! Than...


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    I would like to say thank you to Travis Bricker sales person for helping us and being very knowledgeable about the 2017 Ford Explorer we purchased. He was very patient with us and the overall process. We would recommend Jack Schmitt to our family and friends. Also would like to say thank you to Jaime Stack in finance for the smooth and fast service at getting us in and processed through in less than a half an hour, she is great!

    Does recommend this dealer
    Jack Schmitt Ford Lincoln

    blmr29, It was so nice to have met you and have you here as a guest at our dealership. I know you will absolutely love owning that Explorer! Thanks for the opportunity and for the kind words about our company and our staff. If I may ever personally be of assistance to you in any way please feel free to contact my office! Congratulations! -Andy Carr, General Manager


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  • TOO MANY PHONE CALLS !!!! 33 in 13 days!!!!!
    April 29, 2017

    I i understand that sales people are supposed to make calls but that was excessive! Also received calls from secretary finance and was also texted...

    Jack Schmitt Ford Lincoln

    Love my Taurus, First of all thank you for sharing candid feedback about our process for phone calls and handling internet requests. In our indust...


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    I i understand that sales people are supposed to make calls but that was excessive! Also received calls from secretary finance and was also texted. Truly feel that was overkill !!!

    Does recommend this dealer
    Jack Schmitt Ford Lincoln

    Love my Taurus, First of all thank you for sharing candid feedback about our process for phone calls and handling internet requests. In our industry there is intense pressure to make sure we deliver the information that customers request and to verify that they got it. The number one complaint we actually receive is that we did not follow up with the customer soon enough or often enough, that we did not provide pricing, that we did not show an interest in selling them a vehicle. We are working hard to find a balance, but when we are up against SPAM, non returned calls, etc. it can be challenging to figure out who still needs more info and who does not. It is certainly not our intent to pressure anyone or annoy them as we know that isn't a way to earn anyones business. We are happy to hear that you love the vehicle and that you are happy with Laurie and John. We will take your feedback to heart and look at ways we can perhaps "tone it down" a little bit. -Andy Carr, General Manager


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  • quick and easy, no sweat!
    April 27, 2017

    i dealt with a salesman by the name of John Reilly when i bought my 2013 Civic Si. He was very kind through out the entire buying process and made...

    Jack Schmitt Ford Lincoln

    burntorangejuice, We are very pleased to read your comments about your experience here with John Reilly. John has been a great addition to our te...


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    i dealt with a salesman by the name of John Reilly when i bought my 2013 Civic Si. He was very kind through out the entire buying process and made me feel comfortable with the large purchase I was going to make. The car was priced very reasonably under blue book and was in better shape than I expected it to be. My experience with this dealer as a whole has been a positive one, everyone i dealt with was kind and friendly, not something that happens at all dealers.

    Does recommend this dealer
    Jack Schmitt Ford Lincoln

    burntorangejuice, We are very pleased to read your comments about your experience here with John Reilly. John has been a great addition to our team. That Civic SI is a sweet car! We always try to price our vehicles under current market value so that we can make sure our clients get the most for their used car dollar. We are fortunate to have a team that enjoys helping people and making what is typically a dreaded experience into something people can enjoy. If I may ever personally be of assistance to you, please contact my office! -Andy Carr, General Manager


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  • 3rd card bought at Jack Schmitt
    April 26, 2017

    Travis, Thank you so much for all of your help. I would have you on my sales team any day. You explained everything very clearly. You took the ...

    Jack Schmitt Ford Lincoln

    Brenda K Turner, We really appreciate the kind words- about Travis, about our sales team, and about our dealership. We are excited to have Travis...


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    Travis, Thank you so much for all of your help. I would have you on my sales team any day. You explained everything very clearly. You took the time we needed to answer all my questions. What a stupendous job. I could really go on and on about your sales performance. Travis, you are certainly meant to be where you are for now. But I see a bigger future for an individual like yourself! GREAT JOB!!! Jamie your quick skills in paperwork are amazing. You had us in and out in no time. Very organized team. I guess that is why I keep coming back to the best DEALERSHIP IN COLLINSVILLE!!! GO JACK SCHMITT FORD LINCOLN!!!! Another returning satisfied customer, Brenda

    Does recommend this dealer
    Jack Schmitt Ford Lincoln

    Brenda K Turner, We really appreciate the kind words- about Travis, about our sales team, and about our dealership. We are excited to have Travis on our team making the experience fun and pleasant for our customers every day. He does a great job and Jaime? Jaime is both speedy and organized at finalizing our paperwork and taking care of the customer. We appreciate your business and don't forget about the free car washes! -Andy Carr, General Manager


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