Cassens Chrysler Dodge Jeep RAM

4.9
(728 reviews)
Visit Cassens Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 4:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–6:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–6:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 7:30am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
New (618) 800-2346 (618) 800-2346
Used (618) 307-4566 (618) 307-4566
Service (618) 307-4604 (618) 307-4604

Reviews

4.9
(728 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Cassens Chrysler Dodge Jeep RAM from DealerRater.

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5.0

The entire process was excellent. I made a day trip of...

The entire process was excellent. I made a day trip of 500plus miles round trip in one day to take delivery of the vehicle. All my paperwork was ready for me to sign and take possession. The entire process to less than 1/2 hour. Steve Lane was very helpful and quickly responded to all my texts, emails and phone calls. I would recommend everyone to consider their next car purchase from Cassens DCJR dealership. Thank you for an excellent car buying experience.

Dealer response

Thank you for making the trip here to purchase your vehicle with us! We are appreciative of your business and this great review! Thank you, again!

1.0

I asked for my truck I just purchased to have the engine...

I asked for my truck I just purchased to have the engine compartment to be. Very bad job plus they lost my battery terminal cover, which they will not replace. Called four times to talk to Holly, never returned my call‼️

5.0

Staff friendly and accommodating. Recommend Cassens for...

Staff friendly and accommodating. Recommend Cassens for your next auto purchase. Ask for Mike Heermann.

Dealer response

Thank you for the review! Mike is a great guy and enjoyed helping you find the right car!

5.0

My husband and I have purchased a lot of cars. This...

My husband and I have purchased a lot of cars. This experience was different. I found our car thru auto trader and sent the dealer an email. Steve Lane texted and emailed me back within 15 minutes. This was on a Friday, I told him we wanted to come look at a Jeep Grand Cherokee the next day. We arrived at the dealership around noon and were out the door with a new car in an hour! This was the best car buying experience we have ever had! Thank you Steve and thank you Cassens!

Dealer response

Thank you for the great review, Becky! We appreciate your business and Steve looks forward to helping you have many more great car buying experiences! Enjoy your new car!

5.0

Steve Lane was excellent in providing me with all the...

Steve Lane was excellent in providing me with all the information needed to set up the Jeep the way I desired.

Dealer response

Thank you for letting us help you find the right Jeep! You're always in great hands with Steve! Enjoy your new Jeep!

4.0

Dealer’s online inventory had the vehicle we were...

Dealer’s online inventory had the vehicle we were interested in. Sales person was readily available to take our telephone call first thing on a Monday morning.

Dealer response

Thank you for letting us help you find the right vehicle, we appreciate your business! Enjoy your new ride!

5.0

Cliff does a great job of explaining everything. Love the...

Cliff does a great job of explaining everything. Love the new 4xe jeep. It's a n

Dealer response

We hope you enjoy your new Jeep 4xe! Thank you for letting us help you purchase one!

5.0

Everyone was friendly and helpful. The facilities are...

Everyone was friendly and helpful. The facilities are comfortable and very clean. They followed up after the sale.

Dealer response

Thank you for your kind review! We appreciate your business and look forward to helping you in the future!

5.0

It was a great experience. The car was well kept, and was...

It was a great experience. The car was well kept, and was sold at a reasonable price. The over all experience is the best it could have been.

1.0

Our sales man was great… however the process . Is xxxx…...

Our sales man was great… however the process . Is xxxx… they gave us the lowest quote for our trade in…. Because “they have to replace tires” the two remote keys they gave us, both batteries are going out… they could even replace the batteries…. They didn’t even give us an option to get GAP insurance…. They for a dealership that had maybe 10 cars on the lot, and were obviously struggling with inventory.. they didn’t hardly work with us on anything…. The ONLY reason we went through them, is because we got a good interest rate with the lender they got us through…. As for the dealership. Ignorant.