[{"id":71147,"firstName":"Keith","lastName":"Hopkins","titleText":"Service Advisor","shortBioText":"Keith joined our family in November of 2006 and has over 20 years of experience in the automotive business.\r\n\r\nHaving spent over 16 years in sales, Keith made the transition to service advisor to continue helping customers with their vehicle ownership.\r\n\r\nWhen he is not in our service department offering guidence with your vehicles needs, Keith spends his time with his family and enjoys antique cars","emailTxt":"littlehop@verizon.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":113,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21362/employees/a46dfc8be80a.jpg","drDealerId":21362,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":551243,"personPtyId":51740597,"firstName":"Victor","lastName":"Michael","titleText":"Service Advisor","emailTxt":"EASTONSERVICE@FREDFREDERICK.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21362/employees/563eb6a176a4.jpg","drDealerId":21362,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":462767,"firstName":"Rob","lastName":"Richardson","titleText":"Product Specialist","emailTxt":"rrichardson@fredfrederick.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21362/employees/4d2b4b8a4197.jpg","drDealerId":21362,"dealerEmpStartDtUtc":"1409529600","industryStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":8728,"firstName":"Jeff","lastName":"Frederick","titleText":"Vice President","shortBioText":"Jeff was raised in the car business and grew up with a backround in the service department. A graduate of the University of Maryland, he opened our Easton location with Chrysler and Jeep in 1995. In 2001 the Dodge franchise was acquired allowing the store to offer the full line of Chrysler, Dodge, and Jeep products in one location.\r\n\r\nUnder Jeff's management the dealership is now the 'oldest dealership in Easton'. Jeff's direction has led to multiple recognitions including; \"Five Star\" status from Chrysler, multiple \"Manager of Distinction\" awards, the \"Next Level\" award, and the \"Nardelli Challenge\" award, among others. \r\n\r\nJeff carries forward the same values that were instilled with him-\"work hard and treat others as you would like to be treated\". Every operation of our store is based on this principal. We take a low overhead, hassle-free approach to business that allows us to provide you with the best ownership experience possible. When you buy a car from our dealership you are our","emailTxt":"jfred@goeaston.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":97,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":21362,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":8729,"personPtyId":37073284,"firstName":"Fletch","lastName":"Gowen","titleText":"General Sales/Fleet Manager","shortBioText":"Fletch has 18 years of experience in automotive sales. He began with Fred Frederick in August of 2001 as a Retail Consultant. In May of 2006 he accepted the position of General Sales Manager.\r\n\r\nThroughout his time in sales, Fletch has been Chrysler certified for 12 years. He has earned Gold Certification, Sales Master, and Sales Master Elite awards as a sales consultant and Sales Master certification, Manager of Distinction recognition, and Silver acheivement from the Business Manager Association as a Manager. Fletch is also a Certified Commercial Consultant.\r\n\r\nFletch is a local resident of the Eastern Shore, spending his spare time boating, fishing, hunting, and with family. He is a Past Chief with Greensboro Volunteer Fire Company and looks forward to working with each of his neighbors. 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He has been in the automotive business since 1995.\r\n\r\nClarks holds a Bachelors Degree in Marketing and Management from Missouri Southern University and has been Certified with Chrysler for 12 years. He has served as both Service and Parts Directors throughout his career. He can be found at our parts counter, happy to help with your automotive parts and accessories needs.\r\n\r\nClark spends his time away from the dealership farming, playing softball, hunting, and fishing.","emailTxt":"eastonparts@fredfrederick.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21362/employees/9c8275ef39e1.jpg","drDealerId":21362,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":565813,"firstName":"Rusty","lastName":"Rostien","titleText":"Parts Adviser","emailTxt":"wetlandskennel@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21362/employees/a685cdaff3ac.jpg","drDealerId":21362,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"836179200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":187141,"firstName":"Donnie","lastName":"Cooper","titleText":"Sales Consultant","emailTxt":"sales@fredfrederick.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21362/employees/88d665fd-7a4d-433a-8e61-0c5163f9c78d.jpg","drDealerId":21362,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580218,"personPtyId":37197256,"firstName":"Caitlin","lastName":"Lankford","titleText":"Internet","emailTxt":"eastonnet@fredfrederick.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21362/employees/cafe000cdf5f.jpg","drDealerId":21362,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"1548979200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":577729,"firstName":"General","lastName":"Login","titleText":"BDC Manager","emailTxt":"eastonsalescalendar@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":21362,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Fred Frederick Chrysler Dodge Jeep RAM

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 12:00 PM

Fred Frederick Chrysler Dodge Jeep RAM Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2018

Fred Frederick Chrysler Dodge Jeep Ram, offers a large selection of cars, trucks, SUV's, crossover's, and quality pre-owned vehicles to Talbot, Caroline, Dorchester, and Queen Anne's counties. We are located on Route 50 in Easton Maryland, two miles south of the airport and a short ride from Annapolis, and Salisbury, MD, with easy access from Dover, DE.

...



The Frederick family has been operating their dealerships on a day to day basis with the same philosophy that started over 50 years ago-treat people the way you would like to be treated.You will not see tricky advertising or sales gimmicks, just friendly car buying made easy.

"You want to buy a truck, we want to sell you one, it's pretty simple."

Service

Oil, Filter Change

$29.99 and up*

Brake Inspection

$34.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
488 lifetime reviews. Includes reviews of Fred Frederick Chrysler Dodge Jeep RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2019

    Keith Hopkins has been invaluable to me and my car. He's my "go-to" person, and the exemplary service always gets done! He's always willing to try to... fit me in, on a tight service schedule, and is willing to explain things to me, and turn something off or on, that I can't reach. He's patient and kind and always professional. Jeff Frederick sold me my car, and his Businessman of the Year Award is well deserved. He is the epitome of professionalism, and well represents Chrysler and the automotive industry. Fred Frederick et. al. is a class act.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the amazingly generous review! We always strive to always put customers first and to provide the best service possible, so it is great t...o hear we have succeeded! Thank you again for choosing Fred Frederick!


    Worked with:
    Keith Hopkins

    Service Advisor

    (5.0) 113 reviews

    Jeff Frederick

    Vice President

    (5.0) 97 reviews

  • 5.0 out of 5
    October 15, 2019

    I purchased my 3500 Ram 5 years ago! Best experience buying a vehicle in my 30 plus years buying vehicles! The service experience with recalls, 100K warranty... and the attention to detail of the entire service staff cannot be duplicated anywhere! My first Ram truck purchase ever has been great, working with Fred Frederick for service and maintenance even better! RAM TRUCKS and Fred Frederick in Easton complete the overall experience! Thanks to everyone from the service techs to service writers and management! Keep up the great buying experiences!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! We greatly appreciate you choosing our dealership again and again, as we work very hard to meet our customer's exp...ectations and we are thrilled to hear you were satisfied! We will certainly pass along the message to Keith, Victor, and Jeff.


    Worked with:
    Keith Hopkins

    Service Advisor

    (5.0) 113 reviews

    Victor Michael

    Service Advisor

    (5.0) 61 reviews

    Jeff Frederick

    Vice President

    (5.0) 97 reviews

  • April 6, 2013

    I shopped for nearly a year looking to purchase a new Jeep Grand Cherokee. I went to several Jeep dealers in the Baltimore/Annapolis area, to include Sherwood,... Adams and Ourisman. Unfortunately, my experience at these dealerships was very negative. My experience with the customer service and sales staff was poor. They provided no assistance in locating the vehicle I was interested in. My luck turned quickly when I arrived at Fred Frederick Jeep in Easton. Sales consultant Charlie Wallace immediately offered to assist in locating a Jeep that would fit my needs. Charlie provided excellent customer service during the process and was very professional. Charlie worked with me in order to make the process very smooth. Thanks to Charlie, my overall experience at Fred Frederick was positive. I would recommend Charlie and Fred Frederick Jeep to friends and family who are interested in purchasing a vehicle. Thank you for the opportunity to provide feedback on this vehicle purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 14, 2019

    The team in the Service Department was very professional and courteous. Keith did a great job of keeping me updated about my Jeep. They did a great job....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review and kind words! Our mission is to exceed expectations for our customers, so we are thrilled to hear you were satisfi...ed! Thank you!


    Worked with:
    Keith Hopkins

    Service Advisor

    (5.0) 113 reviews

  • 5.0 out of 5
    October 14, 2019

    I have purchased several vehicles from Fred Frederick in Easton. The reason I keep coming back is the honest and professional way that I am treated. ... Whichever vehicle I am interested in, this dealership, especially Jeff Frederick, makes every effort to meet or exceed my expectations regarding fair pricing, availability, and ease of transitioning from my trade-in to the new vehicle. Purchasing a new vehicle from this dealership is always a pleasant experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your experience with Jeff and Fred Frederick as a whole! Our goal is 100% customer satisfaction and it sounds like we ac...hieved that goal with you. We want every experience to be ¿¿¿five stars¿¿¿!


    Worked with:
    Jeff Frederick

    Vice President

    (5.0) 97 reviews

  • 5.0 out of 5
    October 9, 2019

    We forgot to get the EZ pass transponder out of the car that we traded in. Rob was able to get it back for us from the wholesaler who bought our old car.... That prevented the hassle and cost of getting a new transponder.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review and kind words! Our mission is to go above and beyond for our customers, so we are elated that you were satisfied! T...hank you again!


    Worked with:
    Rob Richardson

    Product Specialist

    (5.0) 25 reviews

  • 5.0 out of 5
    October 8, 2019

    Everything was great! Keith is the best, we trust him and he is always helpful and friendly! Rob was very gracious and put my phone on our truck when... we brought the van in for work. Very nice!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! We greatly appreciate you choosing our dealership, as we work very hard to meet our customer's expectations and we... are thrilled to hear you were satisfied! We will certainly pass along the message to Keith & Rob.


    Worked with:
    Keith Hopkins

    Service Advisor

    (5.0) 113 reviews

    Rob Richardson

    Product Specialist

    (5.0) 25 reviews

  • 5.0 out of 5
    October 6, 2019

    I deal with Fred Frederick because they provide consistent, quality service. My experience has extended for more than twenty years and with a number of... different vehicles. This service call was for a Town and Country.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victor Michael

    Service Advisor

    (5.0) 61 reviews

  • 5.0 out of 5
    October 6, 2019

    The best recommendation I can give is that I have Fred Frederick do all my maintenance on all my vehicles. This service has extended for more than 20 years.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your experience with Fred Frederick! Our goal is 100% customer satisfaction and it sounds like we achieved that goal wit...h you. We want every experience to be ¿¿¿five stars¿¿¿! Our team will be thrilled to hear your feedback!


    Worked with:
    Victor Michael

    Service Advisor

    (5.0) 61 reviews

  • 5.0 out of 5
    October 4, 2019

    Went to the dealership to look at Ram trucks. Found one we liked, got a decent trade in price on our track and made a deal to buy the Ram..

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are so glad you had an enjoyable experience purchasing your new RAM! Congratulations and thank you again for choosi...ng Fred Frederick!


    Worked with:
    Rob Richardson

    Product Specialist

    (5.0) 25 reviews

    Fletch Gowen

    General Sales/Fleet Manager

    (5.0) 60 reviews

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