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Reviews

Average Ratings

4.8
27 lifetime reviews.
  • Back for the Sixth Time!

    The fact the this purchase was my sixth one at Marshall's should speak volumes about my confidence in and appreciation for this dealer. In this in...

    Dealer Response

    Hello Jan. Thank you so much for your continued business, and for taking the extra time to offer your feedback here on Cars.com! We look forward...


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    The fact the this purchase was my sixth one at Marshall's should speak volumes about my confidence in and appreciation for this dealer. In this instance, from working with Jim Parisi - Pre-owned Sales - to Jimmy Marshall - Finance, it was a wonderful experience. Over the years Jim Hollenbach and the rest of the Service Department staff have been outstanding whether it was a visit for maintenance or repair work, always explaining what needed to be done and the costs without any hard sale or coercion. Just like with the buying experience every single time, after the options were outlined, the final decision was always left to me. With all these positives, I will continue to return to Marshall to purchase vehicles and have my cars serviced for many years to come. Thanks guys!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Jan. Thank you so much for your continued business, and for taking the extra time to offer your feedback here on Cars.com! We look forward to continuing to earn your business, so please don't hesitate to reach out if you have questions. Drive safely! Matt Trudell - Internet Dept.


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  • Tony and Diane

    My husband and I came into Marshall Ford just to look around at their selection. We were approached by sales consultant, Jim Parisi. He was very k...


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    My husband and I came into Marshall Ford just to look around at their selection. We were approached by sales consultant, Jim Parisi. He was very knowledgable about the cars at Marshall Ford. He was very friendly and easy going. He was patient and was able to answer any of our questions that we had. He listened to our thoughts on what we wanted in a vehicle and did not push up to buy immediately. You can tell that Jim really wants to see his customers happy and will go above and beyond to make that happen. I would definitely recommend this dealer and salesman to a friend. Thank you for all of your help!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Leo Marshall and Lynn Downing are a class act

    had the opportunity to buy a beautiful new truck from Ms. Downing last month,and unfortunately,someone who was working the assembly line didn't do...


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    had the opportunity to buy a beautiful new truck from Ms. Downing last month,and unfortunately,someone who was working the assembly line didn't do their job,and failed to hook the drain tubes to the drains in the moon roof. We had 10 inches of rain,and the inside of the brand new truck flooded,compromising the electrical connections inside and under the carpet. I contacted Ford customer service at the advice of Mr. Marshall,and Ford refused to even listen to my concerns. Mr. Leo Marshall took it upon himself,and bought my truck back at cost, and replaced it with a new one. I can't say enough about my positive experience with this dealership. Ms. Downing was a true professional at her job,and showed great concern at helping get this vehicle situation back where it needed to be. Mr. Marshall took a loss making his customer(s) happy, even when he didnt have too,and folks, he is the man to do business with. Marshall Ford is top notch,my hat goes off too you,and thanks to Ms. Downing for all of your great help.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Love This Dealership!!

    I must admit, I am not a fan of pressured salespeople! If you feel the same way, you must go to Marshall Ford and ask for Jim Parisi! This is my s...


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    I must admit, I am not a fan of pressured salespeople! If you feel the same way, you must go to Marshall Ford and ask for Jim Parisi! This is my second car that I purchased and it was seamless. Jim is professional, courteous and ensures the customer is treated fairly. I will definitely return to Marshall Ford for future purchases because I don't believe any other dealer can come close to providing a better deal!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Pleasant Surprise

    I was on the verge of traveling 4 hours to purchase a new truck because local dealer pricing wasn't competitive to my out of town price. I decided...


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    I was on the verge of traveling 4 hours to purchase a new truck because local dealer pricing wasn't competitive to my out of town price. I decided to give two local dealers one last chance to step up. Fortunately, Marshall Ford was one of them. I wasn't feeling positive that a deal was going to happen. My sales person, Dorina , insisted I stop in because her sales manager really works with people. Thanks to Dorina for insisting I stop in because Jimmy Marshall was awesome! He was present when I arrived and greeted me. He was there with me when I looked at the truck I ultimately purchased. It was refreshing to have a sales manager that wasn't the mysterious wizard of oz behind the curtain. Thanks to Dorina again for pushing me to stop in and a huge thank you to Jimmy Marshall for making me a very happy owner of a 2017 F-150.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Excellent all around

    I showed up late on a Saturday afternoon with out any appointments. Walk in and said I am interested in a truck. Jim Parishi walks up and starts ...


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    I showed up late on a Saturday afternoon with out any appointments. Walk in and said I am interested in a truck. Jim Parishi walks up and starts asking for more details on what exactly was it I was looking for. After a brief explanation of what I wanted he took me out to the lot a showed me several options. Upon finding the one I was happy with Jim Parishi and The others worked everything out. They managed to get me the truck I wanted with the upgrades I wanted plus an extended warranty and I still managed to stay under budget. I will be sure to use them again when I look at upgrading my wife's ride next.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Excellent Buying Experience at Marshall Ford!

    My experience with Jim Parisi at Marshall ford was superb. Ive bought quite a few cars over the years and this was one of the best in-dealership e...


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    My experience with Jim Parisi at Marshall ford was superb. Ive bought quite a few cars over the years and this was one of the best in-dealership experiences I’ve had. From initial conversation, to test drive, to purchase completion, the process was friendly, and flawless. I had something come up at the last minute and Jim modified his schedule to accommodate mine. He came into the dealership hours prior to his shift starting to do final prep on the car prior to delivering it to my wife and I.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Marshall Ford is the Best!! See Mary, Jim and Lynn

    This is our second car from Marshall. Leo Marshall, Mary, Jim and Lynn are super. See Brian out back if you need anything. Great experience everyt...


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    This is our second car from Marshall. Leo Marshall, Mary, Jim and Lynn are super. See Brian out back if you need anything. Great experience everytime!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Continued Great Dealings at Marshall Ford.

    After multiple visits to Marshall Ford, I found great rapport with all staff I dealt with over several months. With a loaner car on Monday (Purcha...


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    After multiple visits to Marshall Ford, I found great rapport with all staff I dealt with over several months. With a loaner car on Monday (Purchased at Marshall Ford ), I convinced myself to try a different model for a second car. By Friday, I did find a very suitable car at a great price and had a good salesman to walk me through the process.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Great service

    Jim Parisi completely took care of us when we were shopping for a new vehicle! We simply inquired via email about a car and he was the previous sa...


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    Jim Parisi completely took care of us when we were shopping for a new vehicle! We simply inquired via email about a car and he was the previous salesman to one of our current vehicles, so he seen we inquired and reached out. Was available when we were, wasn't pushy at all and very informative! (Plus provided some great and knowledgeable conversation about the blues!) He and Marshall Ford took care of us on my husbands current vehicle and now my new one! Highly recommended!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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