Hertrich Chevrolet of Denton

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Reviews

Average Ratings

5.0
38 lifetime reviews.
  • Kevin,Michael and all

    I have told lots of people how helpful and kind they were to me. I suggest them to all. They fought battles for me and won


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    I have told lots of people how helpful and kind they were to me. I suggest them to all. They fought battles for me and won

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing Service Dept

    Halfway on our 4 hour trip to the beach we hit a tractor trailer tire in our Camaro and the service dept at Hertrich Chevy in Easton couldn't have...


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    Halfway on our 4 hour trip to the beach we hit a tractor trailer tire in our Camaro and the service dept at Hertrich Chevy in Easton couldn't have been better! They fit us into their schedule and made the minor repairs needed to save our vacation! Super friendly, very helpful, and definitely knows what they're doing! A++

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Outstanding Experience

    As I started my search for a quality, reliable used car with low mileage, decent options and some kind of manufacturer's warranty, I assumed that ...


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    As I started my search for a quality, reliable used car with low mileage, decent options and some kind of manufacturer's warranty, I assumed that I'd have to travel quite a distance from my small town. Wouldn't I have to go to a very large dealership to find the inventory, the expertise and the ability to "give the best price?" Lucky for me, I stopped at Hertrich Chev in Denton, MD on may way to a larger dealer (just to take a quick look). I'm so glad I did.... First I met Kevin Phelan. He's not your typical "used car sales person". He LISTENED. He asked questions. He followed through and didn't "push." Instantly, I trusted him as he steered me away from a car that was on the "high end" of my range as he thought a less expensive car might be a better fit based on what I had told him. He was honest about the potential draw backs of the make/model that I was getting serious about and offered me other choices without being pushy. After I found "the car," I decided to quickly compare at another dealership. Kevin didn't flinch. He simply smiled and said, "I hope we see you back." Going to the second dealership was not only a waste of time, but the exact opposite of the experience described above- pushy sales person who wouldn't even give me a price until I would agree to "get registered for the sale." Ummm.... no, thank you. Ironically, I found a car at this second dealer that was comparable to what Kevin had to offer, but with a few less miles, and slightly LOWER in price. Here's why I went back to Hertrich... 1. Kevin Phelan deserved the sale. He was a consultant, and I know that I will be able to trust that he will follow through on the few items that we still have outstanding (they owe me a service on the car for an issue that came up on the test drive). 2. The manager, Irv-- just like Kevin... honest, not pushy, and offered me some "deal matches" that the other dealership offered (like my first oil change for free). 3. Small town, keep it local.... I proudly serve on the Town Council of Denton, MD, and love to support our local business owners. I'm pleased that Hertrich Chev is here. (I also hear that they are building a bigger dealership here locally over the next year). Please... if you are looking for a car, new or used... check out Hertrich in Denton, and ask for Kevin Phelan!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome buying experience

    I recently purchased a 2012 mustang from Hertrich of Denton, and I must say that I was quite impressed! I have purchased 21 vehicles in my lifetim...

    Dealer Response

    Mr. Lamont, thank you for your review! We strive to treat all of our customers with respect and make the car buying process as smooth as possible....


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    I recently purchased a 2012 mustang from Hertrich of Denton, and I must say that I was quite impressed! I have purchased 21 vehicles in my lifetime ( yes I counted), and this was the smoothest transaction I have ever had. Kevin Phelan was the salesman, Irv was the Sales manager, and Frank was the Finance manager. You tend to remember the names of the people that treated you fairly and respectfully. They were very open, honest, and transparent throughout the whole process. I was quite satisfied with my experience there and I would definitely recommend them to anyone I know, and they will be my first choice for my next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Lamont, thank you for your review! We strive to treat all of our customers with respect and make the car buying process as smooth as possible. We very much appreciate your recommendations.


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  • Great Experience with Vehicle Purchase

    My husband and I had been researching various makes and models of SUV vehicles for purchase consideration and had visited several other dealership...


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    My husband and I had been researching various makes and models of SUV vehicles for purchase consideration and had visited several other dealerships. We had been unimpressed, mostly because the dealers didn't seem to know their products very well, or had no clue to rebates and/or financing. We contacted Kevin Phalen of Hertrich's in Denton regarding a vehicle on their lot with a special sales incentive. My husband and I made arrangements to meet in the evening for an overview and test drive of the vehicle. Kevin greeted us immediately upon our arrival and was able to give excellent information and demonstration of the vehicle's workings and features, and assisted us in learning the nuances of the SUV better during our test drive. When we returned to the dealership, which was near closing time, I commented that I really liked the vehicle, but had truly wanted to test drive a Chevy Equinox before making a commitment. Kevin immediately took us over to the models in stock and started to ask and answer questions in order to give us the best "fit" with the various options. We test drove one of the models they had on the lot and once again Kevin was very knowledgeable and insightful with this new make and model's workings and features. Kevin was able to give us bottom line prices of both vehicles that eve so that we could better compare them with our needs and finances. Kevin was very patient and thoughtful, giving us the time and privacy needed to discuss this very important purchase. We wound up going with the Equinox. Kevin was able to locate the very one with all of the features and details that we wanted and had it sent to the dealership - it came from out of state. When we went back a couple of days later, we test drove and again went over all of the nuances of that specific vehicle. Kevin was once again patient even though we kept him after hours a second evening. We bought the Equinox, and Kevin has since both called and emailed us to ensure that we are enjoying our new purchase. Overall, an excellent buying experience. Chevy/Hertrich is also excellent in assuring that we are getting the most out of our new car purchase, with preventative maintenance servicing, and continuing to touch base with us. We would definitely recommend both Kevin and Hertrich Denton to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Delighted

    Laura Mahoney, Our Sales rep is simply Wonderfu to deal with!! We've bought our last 2 vehicles from her & found she goes beyond what most would d...


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    Laura Mahoney, Our Sales rep is simply Wonderfu to deal with!! We've bought our last 2 vehicles from her & found she goes beyond what most would do to help you get exactly what your want & the best deal possible. My husband had some rather unfortunate dealings with car sales persons in the past & because of that has bought from local owners or dealers he personally knew, & sold his vehicle himself ---never trading in. He didn't want to deal with them because he felt they held only THEIR BEST Interest at heart, not ours. . I found a car I liked at Hertrichs on line , showed it to him---he liked it also & convinced him to give it a try , go up to talk with Laura as she seemed quite nice when I'd previously spoken with her. Long story short------Laura was just as I expected! She was helpful, not pushy, listened to your wants, & gives you plenty of time for thought, offering as many options as possible. She gave us such a fair trade-in on our our current vehicle therefore ---no need to sell it ourselves!! We recommend Laura Highly---She has Superior Qualities which are most difficult to find in this day & time!!

    Does recommend this dealer
    Did make a purchase
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  • Excellent Service

    We had a unique situation in which the sales people were more then willing to help us work through and everything worked out much better then myse...


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    We had a unique situation in which the sales people were more then willing to help us work through and everything worked out much better then myself and my husband could have predicted. They were able to locate the exact vehicle we wanted and provide us with the trade/financing we needed. We went to several other dealerships with no luck and I would highly recommend Hertrich Chevrolet for anyone who is in the market for a new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service

    Hey Kevin just a quick note to say thanks for your overall handling of the purchase of my Dodge Dakota. Not only am I really happy with the truck ...


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    Hey Kevin just a quick note to say thanks for your overall handling of the purchase of my Dodge Dakota. Not only am I really happy with the truck itself, but how satisfied I am with the overall way everything was handled. I have purchased many, many vehicles in my life time but never anything as easy and smooth as my purchase from you. Thanks for all your help and considerations. My thanks also to Dave for all of his help too. Vince

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience - friendly staff!

    Laura Mahoney was great to work with in finding a car. The car we wanted wasn't on the lot, but they had it delivered from elsewhere. She stayed i...


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    Laura Mahoney was great to work with in finding a car. The car we wanted wasn't on the lot, but they had it delivered from elsewhere. She stayed in touch with us during the entire process. I'd certainly recommend buying a car here!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceptional sales team

    If you are in the market for a new or used car you owe it to yourself to visit Hertrich in Easton. The staff is knowledgeable and courteous as wel...


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    If you are in the market for a new or used car you owe it to yourself to visit Hertrich in Easton. The staff is knowledgeable and courteous as well as pleasant to deal with. Laura Mahoney was my sales person and I will say it was a pleasure doing business with her. She had my best interest in mind. I will do business with her again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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