Reviews
I highly recommend this business.
I highly recommend this business. I was completely impressed with Angelo, and the service department. Very knowledgable, reliable and honest. Angelo took the time to answer all of my questions, and provided me with available options from repair to replacement.
I highly recommend this business.
I highly recommend this business. I was completely impressed with Angelo, and the service department. Very knowledgable, reliable and honest. Angelo took the time to answer all of my questions, and provided me with available options from repair to replacement.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Completely satisfied. And happy with this experien
I spoke with Tra Farrow recently at the Alton IL. Location. I was completely honest with him. He ask where I was thinking I wanted my payment to be monthly. I give him my response. I was buying a pre owned vehicle. I bought a Dodge Ram regular cab. He also was completely honest, respectful, of my request. He said he would see what he could do. After talking it was clear that we could complete the sale. I have always purchased my vehicles from private owners. This is the first time I used a dealership. I have this dealership and Tray a five star rating. While I realize it is difficult to get it give a business a five star rating. It was easy to give them the best possible rating. Everyone whom I came into contact with during my visit was outstanding. I was overwhelmed at how easy it was. This business could not have done anymore to change my opinion of dealerships. I know all things do not end this way. If you are in the area of Alton IL. Please give Tra and the staff an opportunity to serve you.
Completely satisfied. And happy with this experien
I spoke with Tra Farrow recently at the Alton IL. Location. I was completely honest with him. He ask where I was thinking I wanted my payment to be monthly. I give him my response. I was buying a pre owned vehicle. I bought a Dodge Ram regular cab. He also was completely honest, respectful, of my request. He said he would see what he could do. After talking it was clear that we could complete the sale. I have always purchased my vehicles from private owners. This is the first time I used a dealership. I have this dealership and Tray a five star rating. While I realize it is difficult to get it give a business a five star rating. It was easy to give them the best possible rating. Everyone whom I came into contact with during my visit was outstanding. I was overwhelmed at how easy it was. This business could not have done anymore to change my opinion of dealerships. I know all things do not end this way. If you are in the area of Alton IL. Please give Tra and the staff an opportunity to serve you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We cannot thank you enough for your wonderful review of Quality Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Quality Cadillac Team
Poor customer service/service dept
Made a service appt for a water pump replacement that was under warranty. Was informed that a loaner vehicle would be available since it was under warranty. When I arrived for the appt and told the service professional Russell Windmiller about the loaner car, he smarted off several times insisting that they did not do that. I told him that the person on the phone said otherwise and argued about it in a very unprofessional way. Once the info was pulled up it showed that since it was under warranty that a loaner vehicle was available. No apology whatsoever was given to me.
Poor customer service/service dept
Made a service appt for a water pump replacement that was under warranty. Was informed that a loaner vehicle would be available since it was under warranty. When I arrived for the appt and told the service professional Russell Windmiller about the loaner car, he smarted off several times insisting that they did not do that. I told him that the person on the phone said otherwise and argued about it in a very unprofessional way. Once the info was pulled up it showed that since it was under warranty that a loaner vehicle was available. No apology whatsoever was given to me.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Quality Buick GMC Cadillac Team
Amanda Gillis
was looking for a new car this person ask us if they could help us , there service was outstanding and the time to get the new car was out of this world. We have called here for help and they are right there
Amanda Gillis
was looking for a new car this person ask us if they could help us , there service was outstanding and the time to get the new car was out of this world. We have called here for help and they are right there
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Quality Buick GMC Cadillac Team
Thank you Bill Erwin!
Bill Erwin was so helpful in our purchasing our new SUV. He had all the answers and helpful attitude to help us make our decision. We have used this dealership for years and have purchased several vehicles from them. The service dept has always been great. Thank you Bill for calling and even following up with us that we were all set up etc. This purchase was handled with ease, no stress. We appreciate Bill and this dealership!
Thank you Bill Erwin!
Bill Erwin was so helpful in our purchasing our new SUV. He had all the answers and helpful attitude to help us make our decision. We have used this dealership for years and have purchased several vehicles from them. The service dept has always been great. Thank you Bill for calling and even following up with us that we were all set up etc. This purchase was handled with ease, no stress. We appreciate Bill and this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Red and Trish Williams, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Bill treated you with the respect you deserve. Congratulations on your new SUV! If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, The Quality Cadillac Team
Buick for life!
I've always driven Buick and was glad to buy my 4th one! Trustworthy vehicles! Bill Erwin was very helpful throughout the process and made it an easygoing experience. I'd recommend Bill and this dealership to anyone looking for a quality car at a reasonable price with no hassle! Thanks!
Buick for life!
I've always driven Buick and was glad to buy my 4th one! Trustworthy vehicles! Bill Erwin was very helpful throughout the process and made it an easygoing experience. I'd recommend Bill and this dealership to anyone looking for a quality car at a reasonable price with no hassle! Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We cannot thank you enough for your wonderful review of Quality Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Quality Buick GMC Cadillac Team
Excellent Service
Amanda went above and beyond to get me the car that I wanted. Really great customer Service. I was highly impressed with the effort to provide what the customer needed.
Excellent Service
Amanda went above and beyond to get me the car that I wanted. Really great customer Service. I was highly impressed with the effort to provide what the customer needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Quality Buick GMC Cadillac Team
I love the Acadia it’s a perfect size drives nice
Matt was an excellent salesman, he was nice and respectful. He was very helpful and worked extra to get me the best rate. I’ve recommend him to close friends already.
I love the Acadia it’s a perfect size drives nice
Matt was an excellent salesman, he was nice and respectful. He was very helpful and worked extra to get me the best rate. I’ve recommend him to close friends already.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Quality Buick GMC Cadillac Team
Never purchasing another vehicle from Quality
Salesman promised me a second FOB on a low mileage 2015 ford taurus...DID NOT DELIVER. Sold me an aftermarket warranty...CAR WAS STILL UNDER FACTORY WARRANTY. When car was brought in for repairs...SENT TO FORD DEALERSHIP. Cost me $638 in rental because they had no loaner and the process of finding out it was still under factory warranty, taking to Ford dealership, them ordering parts and repairing took 2 weeks. Then they blamed the Ford dealership, although they SHOULD'VE known it was still under factory warranty before they ever sold the car. I love the car but the process of purchasing it from quality has caused a ton of stress on me. Not to mention I never received a second FOB and the salesman called me to ask if I'd give him a good review so he could gain financially, somehow.
Never purchasing another vehicle from Quality
Salesman promised me a second FOB on a low mileage 2015 ford taurus...DID NOT DELIVER. Sold me an aftermarket warranty...CAR WAS STILL UNDER FACTORY WARRANTY. When car was brought in for repairs...SENT TO FORD DEALERSHIP. Cost me $638 in rental because they had no loaner and the process of finding out it was still under factory warranty, taking to Ford dealership, them ordering parts and repairing took 2 weeks. Then they blamed the Ford dealership, although they SHOULD'VE known it was still under factory warranty before they ever sold the car. I love the car but the process of purchasing it from quality has caused a ton of stress on me. Not to mention I never received a second FOB and the salesman called me to ask if I'd give him a good review so he could gain financially, somehow.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Lance, I am sorry to learn of your vehicle problem. Your satisfaction is our highest concern. I interviewed our service manager to see what happened. It seems that although your Taurus was out of the factory, the mechanical problem was covered by a special coverage for your particular situation that is why we had to take it to the local Ford dealer. The extended warranty you purchased paid for 7 days of rental, the maximum allowed. $638 is very high for a week's rental. Please call me so we can confirm you were charged the correct amount. Concerning the key fob, if our salesman promised to get one for you, I will honor that. Please call me personally, and we can discuss it further. Again I am sorry you are not satisfied with your experience. David Stevenson, President
Cadillac CT6 2019 I love it
I’m from Chicago I saw Cadillac CT6 it’s very nice car they have and they send all papers to me to signed them overnight shipping I fly from Chicago to Tennessee And they send me a driver to pick me up from airport And took me to dealer Vip service And manager was waiting for me outside Super friendly and all of them was welcoming me And they offer me all help and I drove my beautiful CT6 All the way back to Chicago CADILLAC CT6 SUPER Cruise the best car owned ever
Cadillac CT6 2019 I love it
I’m from Chicago I saw Cadillac CT6 it’s very nice car they have and they send all papers to me to signed them overnight shipping I fly from Chicago to Tennessee And they send me a driver to pick me up from airport And took me to dealer Vip service And manager was waiting for me outside Super friendly and all of them was welcoming me And they offer me all help and I drove my beautiful CT6 All the way back to Chicago CADILLAC CT6 SUPER Cruise the best car owned ever
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What an enjoyable review to read! It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling satisfied. Don't hesitate to call or message us should you have any questions. Sincerely, The Quality Buick GMC Cadillac Team