Laird Noller Automotive Laird Noller Lawrence Ford

Made an appointment with Ford to test drive a used car. Unfortunately it wasn’t ready when we came in. David came out and met us, apologizing for the delay. I had told him we had appointment at another dealership later that day. He said to see if the other dealership could get us in early as he wasn’t sure how long it would be before the car was available, and he didn’t want us sitting around just twiddling our thumbs. He said would text us when it was there. He texted us when the car was ready, and we took it for a test drive. After the drive, we noticed that the remote wasn’t working. We told him about it, and he tried replacing the battery. It didn’t work, and we discussed what they would do to fix it (possibly was the actuator) if we bought it. They gave us a quote, and it was more than we were willing to pay. We told them what we were willing to pay, and they agreed to the price. David said he would call us when he got a time to get the car in and fix the remote issue. He called me a couple of days later with a date, and said he would give us a loaner car. We brought the car in and they gave us a car. He said it could possibly be several days as they didn’t know what was wrong. I had to do some traveling that week and he said don’t worry about it, just drive it like it’s yours. The problem was just a bad remote, so it was fixed later that day. Came back and had two new remotes and our car back. Overall an easy and low pressure experience. Will definitely look to them with our next car buying experience. TLDR. They were very low pressure, and easy to work with. Would recommend them.

Jesse James was great to work with. Really enjoyed the experience and their team was willing to work with us. We will be using them again in the future and I would highly recommend to anyone!

The truck got in and out in a little over an hour. I think that was good time. There weren't fingerprints all over the hood. The floor mat wasn't dirty, the steering wheel wasn't sticky, and I didn't fall back in the seat when I got in. That's a good experience.

Jade was very helpful in getting my vehicle serviced and setting up another appointment for further repairs! And giving me an accurate quote so I knew what kind of financial obligation I had !

When I purchased my Mazda, I didn’t want to pay the $3500 for maintenance. They had a Finance said they were due five years or 60,000 miles for like tire rotation and oil changes which is what we’ve always had but they were rude and Lied about it. When I got service, I had no idea they would charge me $93 for an oil change and tire rotation. I was thinking about putting in my Mazda for a new one, but I When I got service, I had no idea they would charge me $93 for an oil change and tire rotation. I was thinking about putting in my Mazda for a new one, but I would never never purchase one from your dealership . I was even in the car business for three years, but I will never darken your doors because you guys have horrible communication skills

Was done in about an hour and half on the same day, so very convenient, only problem was they did not reset the engine light, but I got it done . Thanks.

Jessica wad very helpful and I will ask for here when I'm ready to buy. Did not like the paperwork fee quoted of $899.00.

They always go above and beyond when it comes to customer service, even calling you after hours to inform you of the status

This was my first time buying from Laird Noller and it was a pleasant experience. Eddie made sure the vehicle and paperwork was ready ahead of time to ensure everything went smoothly. Finance department was transparent and answered all my questions.

I was looking for a PHHV to replace my Chevy Volt. Shannon Hayden had just the perfect dream car, I didn’t know I wanted! My 2025 Ford Escape fits me like a glove! And Shannon has even followed up to make sure! Shannon bumped my experience over the top!