Phil Long Hyundai of Chapel Hills

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Reviews

Average Ratings

4.8
392 lifetime reviews. Includes reviews of Phil Long Hyundai of Chapel Hills from DealerRater.com
  • Our first lease experience and our first Hyundai!!

    With my recent retirement we are now a single income family and our 2007 vehicle is out of warranty and we had decided it is time to trade it in a...


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    With my recent retirement we are now a single income family and our 2007 vehicle is out of warranty and we had decided it is time to trade it in and purchase a new vehicle or explore a lease option. This was our first lease purchase experience and your Chapel Hill's dealership Manager and our personal sales associate, Jessica Lamb were very helpful and patient as they answered all of our questions. We had expressed some concerns with the service at the dealership of our previous vehicle so it was appreciated that Jesse, our Sales Associate took the time to introduce us to the Service department employees and assure us about the level of service we would receive. Nadine Bateman was super helpful in sending me emails on available vehicles as we were making up our mind on the type of vehicle and dealership we would visit. Overall a great buying experience and we are looking forward to our next 3 years with our new Tucson!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Love our Santa Fe Sport
    April 20, 2017

    We absolutely love our new 2017 Santa Fe Sport! We appreciate the dealer finding the exact color that we wanted since it was not at Phil Long. Ev...

    Phil Long Hyundai of Chapel Hills

    Thank you so much for taking the time to share your experience with our dealership. I am so happy to hear that we worked on your be half to find e...


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    We absolutely love our new 2017 Santa Fe Sport! We appreciate the dealer finding the exact color that we wanted since it was not at Phil Long. Everyone we worked with (and I apologize if I forgot anyone) was very professional and friendly. Thank you!!

    Does recommend this dealer
    Phil Long Hyundai of Chapel Hills

    Thank you so much for taking the time to share your experience with our dealership. I am so happy to hear that we worked on your be half to find exactly the color you wanted. Please allow Virginia to help anyone you know that is looking for a vehicle. Enjoy your beautiful new Santa Fe


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  • The whole experience left a bad taste...
    April 12, 2017

    We walked away for good. The price of the car, and our trade in, constantly changed. We were guilted for taking so much of their time. Then, they ...

    Phil Long Hyundai of Chapel Hills

    Thank you for your feedback. Although it was not the 5 stars out company strives for, it lets us know things that we can improve on. We take all r...


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    We walked away for good. The price of the car, and our trade in, constantly changed. We were guilted for taking so much of their time. Then, they tried the "can't guarantee this price past today" pressure, but lowered it a week later. Then they quoted one price on the trade in because they "liked the car", but lowered it the next week. They were unwilling to meet Denver prices, even with clear and comparable research...until we walked away. I liked the car a lot. The last offer was probably fair, but in the end, I couldn't reconcile the excitement of a new car with the tactics.

    Does not recommend this dealer
    Phil Long Hyundai of Chapel Hills

    Thank you for your feedback. Although it was not the 5 stars out company strives for, it lets us know things that we can improve on. We take all reviews good or bad to heart and will definitely look into how we can improve from this situation. We wish you the best in finding your next car.


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  • Professional Sales Representatives
    April 6, 2017

    Wonderful sales personnel. Doris and Eric found a vehicle with the options I needed in the color that I was pleased with. Thanks to them I am driv...

    Phil Long Hyundai of Chapel Hills

    I am so happy to read this. I am glad Doris and Eric were able to help. We all want a reliable car with great features and of course the right col...


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    Wonderful sales personnel. Doris and Eric found a vehicle with the options I needed in the color that I was pleased with. Thanks to them I am driving a vechicle that I can trust to get my where I need to go.

    Does recommend this dealer
    Phil Long Hyundai of Chapel Hills

    I am so happy to read this. I am glad Doris and Eric were able to help. We all want a reliable car with great features and of course the right color. Let us know how we can help in the future :) Enjoy!


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  • Tyler was Great !
    April 5, 2017

    Let me start by saying .... I HATE BUYING A CAR ... There is no car salesman in the world that could make me like buying a car ... But Ty...

    Phil Long Hyundai of Chapel Hills

    Thank you so much for taking a moment to share your experience at our dealership with others. Tyler is truly a great salesman.We appreciate your...


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    Let me start by saying .... I HATE BUYING A CAR ... There is no car salesman in the world that could make me like buying a car ... But Tyler was great ... he made this one of the least unpleasant car buying experiences I've ever had ... we took a long time ... went back and forth to other dealers to compare other makes and models that we were interested in over a period of 3 days ... and all the while he was very patient and pleasant to work with ...

    Does recommend this dealer
    Phil Long Hyundai of Chapel Hills

    Thank you so much for taking a moment to share your experience at our dealership with others. Tyler is truly a great salesman.We appreciate your business and would be honored to help at anytime.


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  • Great people!
    March 29, 2017

    I have never been disappointed but in the service I have received at this dealership. They listen to your concerns and don't try to sell you somet...

    Phil Long Hyundai of Chapel Hills

    Thank you for taking a moment to let us know about your recent experience with us. Marty and Tyler are a great to work with. I am glad to hear th...


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    I have never been disappointed but in the service I have received at this dealership. They listen to your concerns and don't try to sell you something you don't want or need.

    Does recommend this dealer
    Phil Long Hyundai of Chapel Hills

    Thank you for taking a moment to let us know about your recent experience with us. Marty and Tyler are a great to work with. I am glad to hear that they genuinely helped you.


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  • 2017 Hyundai Tucson
    March 29, 2017

    Great customer service. Sales person was knowledgeable and honest. The process of making the purchase and getting into finance to sign the paperwo...

    Phil Long Hyundai of Chapel Hills

    Thank you for taking a moment o let us know about your shopping experience with Doris. She is very knowledgeable about our product. Thank you fo...


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    Great customer service. Sales person was knowledgeable and honest. The process of making the purchase and getting into finance to sign the paperwork to way to long. Car was very clean and came with a full tank of gas which was nice.

    Does recommend this dealer
    Phil Long Hyundai of Chapel Hills

    Thank you for taking a moment o let us know about your shopping experience with Doris. She is very knowledgeable about our product. Thank you for allowing us to earn your business here at our location.


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  • No High Pressure Sales at this Dealership!
    March 25, 2017

    Although I never look forward to going to a dealership based on my previous experiences, this time was actually enjoyable! From the minute I walk...

    Phil Long Hyundai of Chapel Hills

    Thank you for allowing us to help. It was a pleasure to work with both of you. I felt Ben was the right person and I am glad it worked out. We tru...


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    Although I never look forward to going to a dealership based on my previous experiences, this time was actually enjoyable! From the minute I walked in, I was greeted professionally by Nadine who I had spoken to on the phone the day before. She immediately brought in Ben who listened to what I was looking for and took me right to my new vehicle. I didn't know it at the time and wasn't sure but with the time he spent with me and the test drive etc. - I knew I wanted that car. I just didn't think I could afford it. After working with Eric and Ben and later Branden in finance, I came away feeling good about my purchase. Would definitely recommend this dealership.

    Does recommend this dealer
    Phil Long Hyundai of Chapel Hills

    Thank you for allowing us to help. It was a pleasure to work with both of you. I felt Ben was the right person and I am glad it worked out. We truly appreciate that you came back to our dealership. I am glad everyone helped to make sure you were happy with our purchase.


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  • Excellent
    March 24, 2017

    My experience was very satisfying and I will probably return for another vehicle in the future. I am extremely happy with my new vehicle purchase.

    Phil Long Hyundai of Chapel Hills

    Thank you for taking a moment to let us know about your purchase. Ben and Marty are great to work with. Let us know if you need anything.


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    My experience was very satisfying and I will probably return for another vehicle in the future. I am extremely happy with my new vehicle purchase.

    Does recommend this dealer
    Phil Long Hyundai of Chapel Hills

    Thank you for taking a moment to let us know about your purchase. Ben and Marty are great to work with. Let us know if you need anything.


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  • Mark Galle

    Had warranty work done on engine due to the recall. The team kept me informed during the whole process. The loaner car was satisfactory. Overal...


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    Had warranty work done on engine due to the recall. The team kept me informed during the whole process. The loaner car was satisfactory. Overall car dealership took excellent care of me during the whole process.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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