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The issue with my truck was not diagnosed correctly which led to additional cost, and multiple trips back to the dealership. Unfortunately the vehicle... is still experiencing issues it didn't have before I took it in.
Thank you for sharing your thoughts and feedback with us, Robert. We strive to provide the gold standard of service for all of our customers. I’d very... much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
2014 F150 for repair of 2 issues: grinding and vibration in front end and electric fan constantly running.... $700 and arguing that both were normal, nothing... was fixed. Took to different dealer, who found it was a wheel bearing and low freon. Any competent mechanic should be able to easily diagnose both problems. We will not return to this dealer who we have had a long history with and more recently several similar issues with their incompetent and rude service department .
No document fees! Again, let me say it, No document fees! I was interested in a vehicle they had listed on their website so I called to see if it was available.... When I called, they said yes it was on the lot. I asked what the "out the door" price was and they told me it was the advertised price plus whatever my sales tax was for my state. I asked what the underlying fees were that all dealers charge and they said there were none. At this point I figured there was some kind of catch. I explained to the salesperson that I was going to travel a long distance to purchase this vehicle. He promised there were no underlying fees so I decided to make the drive. When I arrived at the dealership, they had the car waiting for me to test drive. There was no pressure whatsoever. After the test drive, I was definitely interested in the vehicle but figured there was still some kind of catch. I sat down with the finance guy and the price was exactly their advertised price plus sales tax. No prep fees, document fees, nothing! I was impressed. They reviewed all the loan documents with me and went over the extended warranties. There was never any pressure to buy anything additional. I couldn't believe it. After a painless paperwork process, they brought the car around, fully gassed and ready for me to take delivery. They offered to go over all the options with me and even offered to pair my phone with the car. Impeccable service from an impeccable dealer. It was definitely worth the drive and I recommend Bob Poynter Ford to everyone that sees my new car!
In less than 30 minutes I test drove a new F150 and they appraised my 2013 F150 and shot me an offer I countered we settled in the middle and I drove off... in a new 2018 F150. Thanks, Poynter Ford you ROCK!!!
Our experiance was very positive. We love our new car. We will plan to shop at Bob Pointer to find our vehicles in the future.
Very easy process , no pressure, in and out in less than 45 min. Randy was the sales manager and Taylor was the sales man .bith very professional and easy... . Highly recommend!
Went in on Labor Day to look at new trucks. Salesman was very helpful and not pushy. Brought in my trade 4 days later and was given a very good value for... it. I decided to buy a truck they had just put on the lot that day. It had dirt/oil on it from transport and they made sure that it got a full detail for free. They gave me another truck to drive during that time and followed up to make sure I was happy with the job afterwards. This is our second truck purchase from this dealership.
The staff was great and friendly. We were greeted at the door. Since I had an appointment the car I was looking at was waiting up front for me. Overall... the whole process was smooth and easy. The only thing I didn't like was the fact that the dealer tried to upsell me on the price that was shown on the internet. The dealer said the asking price was 16000 and he would knock it down to 15544(original price on internet). I said "No, that's not what was shown online and had to show a screenshot of the real asking price. Long story short I had the price knocked down to 15200. My only advice have your research done and pay attention to paperwork. I almost signed the paper showing the wrong mileage. I would reccomend this place.
Nothing but good stuff to say about this dealership. Bought my Ford Escape here. I will buy all future vehicles from here. Great sales and service.... Highly recommend.
Good follow up. The vehicle I was interested in was sold but there rep continued to try and find me one. Pleasant courteous as wells