Dealer on Cars.com since April 2017

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Today's Hours

Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.6
151 lifetime reviews. Includes reviews of Shenandoah Ford from DealerRater.com
  • buying a used car
    April 5, 2016

    One of the best car buying experience. Followed their high reviews before deciding to patronize the dealership. Definitely better than most and very h...appy that I went to them. I believe them to be fair and would recommend.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Connie; Thank you so much for your kind review. We greatly appreciate it. Welcome to the Shenandoah Ford Family!


  • 2016 Jeep Cherokee
    January 14, 2018

    Catherine Adams worked with me for the car I really wanted. Great Experience! Management was excellent! Before I knew it I was driving home in my Jeep....

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • F250 5 star all around experience
    January 8, 2018

    I drove an hour to Shenandoah Ford to pick up my 2017 F250. I started with their internet team and was turned over too the in store team. They wer...e very transparent with no gimmicks or tricks,. We did a test drive, answered some questions and got the truck I've been looking at for a while. Even the finance department was 5 start. All the paperwork was ready -- the up sell for the extended maintenance and warranty was transparent. A great experience all around!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.6

48 lifetime reviews of the Service Department.
Includes reviews of Shenandoah Ford from DealerRater.com

  • TERRIBLE SERVICE DEPARTMENT!!!
    June 29, 2017

    On a Sunday evening our vehicle broke down on the side of the highway and was towed to Shenandoah Ford in Front Royal, Virginia at the recommendation ...of AAA. Our experience with the service department at this dealership was horrendous. Our vehicle was mixed up with someone else???s. Upon arrival, the entire night drop envelope was filled out including the tag # etc. When we called to check on the progress the service coordinator mentioned a vehicle that did not belong to us. When we corrected him, he said ???Hmm, that is weird??? and proceeded to tell us what was wrong with ???our??? truck. The repairs were authorized and we received a phone call that all work was completed. We drove 2 hours back to the dealership to pick up our vehicle. When we went to pay for the repairs they handed us the wrong keys. We corrected them and pointed out which keys belonged to us. Again, the comment was made that is was strange. When we got in our truck to leave it did not start. It turns out that our truck had never even been looked at because they had fixed someone else???s truck under our name. Of course, we were very upset about this error. We talked with the service manager and he could get us repaired and on the road with a few hours. I do not understand how a huge error like this could have been made. We authorized and paid for repairs to a vehicle that did not belong to us and the keys to the wrong vehicle were made available to us. We handed over the receipt for the cash we had paid to the service manager so he could research what had happened and he lost it. When we asked for a copy of the receipt it took them a while to produce another one because the entire ticket had been deleted out of the system. The worst experience of all occurred with an employee of the service department as I was leaving the business. The error had been resolved and we were calmly leaving to begin our long drive back home several hours later. A man - James King stood up from his desk, unprovoked, and proceeded to shout at me from across the room. He stated to me that he had made the error (which I did not know) and was shouting at me because I was upset about the error. We were leaving and everything was over. I have never been treated so poorly by an employee of a business before. It was extremely unprofessional and unwarranted. The service manager was yelling at him to sit down and be quiet but he continued his tirade. I do not understand how the mix up occurred when all the correct vehicle and contact information was included on the envelope that contained the keys. I also am extremely upset about being verbally attacked by an employee that was not involved in the resolution of the problem and to whom I had not had a discussion about the incident with. I had to make several phone calls to the director Angela Strong of Shenandoah Ford before she returned my call so that I could discuss this matter. I do not believe this is good professional customer service either. I would NOT recommend this service department to anyone and I will not use their services again. They have TERRIBLE CUSTOMER SERVICE!!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Terrible Customer Service
    June 29, 2017

    On a Sunday evening our vehicle broke down on the side of the highway and was towed to Shenandoah Ford in Front Royal, Virginia at the recommendation ...of AAA. Our experience with the service department at this dealership was horrendous. Our vehicle was mixed up with someone else’s. Upon arrival, the entire night drop envelope was filled out including the tag # etc. When we called to check on the progress the service coordinator mentioned a vehicle that did not belong to us. When we corrected him, he said “Hmm, that is weird” and proceeded to tell us what was wrong with “our” truck. The repairs were authorized and we received a phone call that all work was completed. We drove 2 hours back to the dealership to pick up our vehicle. When we went to pay for the repairs they handed us the wrong keys. We corrected them and pointed out which keys belonged to us. Again, the comment was made that is was strange. When we got in our truck to leave it did not start. It turns out that our truck had never even been looked at because they had fixed someone else’s truck under our name. Of course, we were very upset about this error. We talked with the service manager and he could get us repaired and on the road with a few hours. I do not understand how a huge error like this could have been made. We authorized and paid for repairs to a vehicle that did not belong to us and the keys to the wrong vehicle were made available to us. We handed over the receipt for the cash we had paid to the service manager so he could research what had happened and he lost it. When we asked for a copy of the receipt it took them a while to produce another one because the entire ticket had been deleted out of the system. The worst experience of all occurred with an employee of the service department as I was leaving the business. The error had been resolved and we were calmly leaving to begin our long drive back home several hours later. A man stood up from his desk, unprovoked, and proceeded to shout at me from across the room. He stated to me that he had made the error (which I did not know) and was shouting at me because I was upset about the error. We were leaving and everything was over. I have never been treated so poorly by an employee of a business before. It was extremely unprofessional and unwarranted. The service manager was yelling at him to sit down and be quiet but he continued his tirade. I do not understand how the mix up occurred when all the correct vehicle and contact information was included on the envelope that contained the keys. I also am extremely upset about being verbally attacked by an employee that was not involved in the resolution of the problem and to whom I had not had a discussion about the incident with. I had to make several phone calls to the director of Shenandoah Ford before she returned my call so that I could discuss this matter. I do not believe this is good professional customer service either. I would NOT recommend this service department to anyone and I will not use their services again. They have TERRIBLE CUSTOMER SERVICE!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Brake Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since April 2017

Shenandoah Ford
9135 Winchester Rd Front Royal, VA 22630
New (540) 551-5725
Used (540) 551-4169
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