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Reviews

Average Ratings

4.9
Average based on 55 reviews.
  • buying a used car

    One of the best car buying experience. Followed their high reviews before deciding to patronize the dealership. Definitely better than most and ve...

    Dealer Response

    Connie; Thank you so much for your kind review. We greatly appreciate it. Welcome to the Shenandoah Ford Family!


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    One of the best car buying experience. Followed their high reviews before deciding to patronize the dealership. Definitely better than most and very happy that I went to them. I believe them to be fair and would recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Connie; Thank you so much for your kind review. We greatly appreciate it. Welcome to the Shenandoah Ford Family!


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  • Great Experience. shocking i know!

    We all hate car dealers. Unless your credit is perfect your overlooked.. Rite!? Well.. The economy has hurt us all, me included. They didnt care, ...


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    We all hate car dealers. Unless your credit is perfect your overlooked.. Rite!? Well.. The economy has hurt us all, me included. They didnt care, they understood and absolutely went the extra mile + for us & were in a new Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fusion up to par

    I had a good experience servicing my Ford Fusion. I am new to the area and the reviews on this site helped me to make a good decision. They seemed...


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    I had a good experience servicing my Ford Fusion. I am new to the area and the reviews on this site helped me to make a good decision. They seemed honest and fair. Glad I went to Shenandoah Ford.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service!

    Had my husband's truck in for an oil change. Could not have been happier with the service we received. Would definitely recommend this dealer to m...

    Dealer Response

    Thank you for your kind review FordF-150Guy! Glad to hear of your great experience with us. Welcome to the Shenandoah Ford Family


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    Had my husband's truck in for an oil change. Could not have been happier with the service we received. Would definitely recommend this dealer to my family and friends.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review FordF-150Guy! Glad to hear of your great experience with us. Welcome to the Shenandoah Ford Family


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  • great service

    Ron Nicholas was our salesman at Shenandoah Ford in Front Royal he helped us alot in finding the car we wanted he was very good about not putting ...

    Dealer Response

    Thank you so much for your kind review Stella. It was an absolute pleasure working with you. Welcome to the Shenandoah Ford Family.


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    Ron Nicholas was our salesman at Shenandoah Ford in Front Royal he helped us alot in finding the car we wanted he was very good about not putting pressure on us . They were all very friendly.They gave us a better trade in for our car than other dealers we went to.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind review Stella. It was an absolute pleasure working with you. Welcome to the Shenandoah Ford Family.


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  • Originally 4 stars...but now....

    Okay, while we have purchased 3 vehicles from here, all within a year and a half time period, I now have to do a review based on recent experience...


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    Okay, while we have purchased 3 vehicles from here, all within a year and a half time period, I now have to do a review based on recent experiences. During the fall of last year, due to our history with Shenandoah, we reached out to them regarding purchasing a used vehicle. Payment was to be cash. Ashley was unresponsive. Justin Mooney was fantastic and tried to help as much as possible, but he is not the salesperson. When he reached out to Mike, the used car manager, Mike was unresponsive, even to this day. Due to their lack of concern for a great customer, I then emailed Doug Stahl with my concerns and let him know that due to Ashley and Mike's unresponsiveness, they lost a sale. Response? None. The staff they got rid of before this bunch did much better customer service. That said, we love the service department, as they are responsive and do things as expected without issue. They are very informative and will provide as much help as possible. We will continue to use them for our service needs, but many things will need to change before returning as purchasing customers.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Love This Place

    I purchased my new F150 a few months ago from Shenandoah Ford. I had by far the best car buying experience i've been through! A young gentleman na...


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    I purchased my new F150 a few months ago from Shenandoah Ford. I had by far the best car buying experience i've been through! A young gentleman named Charles was our salesman and he worked magic.My husband and I came in looking for a used car and left with a brand new F150 that we never thought were possible for us. Our salesman even helped us load up our stuff! I recommend anyone and everyone to Shenandoah Ford and to Charles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service and professional staff

    Staff are very courteous and professional. Work is done on time and time is taken to call if there are issues,regardless how minor, to discuss.


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    Staff are very courteous and professional. Work is done on time and time is taken to call if there are issues,regardless how minor, to discuss.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My new Fiesta

    My salesman, JJ Tyson, worked very hard at getting my payment to where I needed it to be in order for me to get the card I liked. I had my Dodge ...


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    My salesman, JJ Tyson, worked very hard at getting my payment to where I needed it to be in order for me to get the card I liked. I had my Dodge Neon since October 2000 and it was definitely time to look into getting something else. JJ listened to what I wanted and didn't want and found the 2013 Ford Fiesta. His main goal was to find something that I could afford and be happy with. He succeeded! I love the car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    The personalized care, I'm a widow Bob and Keith make sure that I get the best care for my car


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    The personalized care, I'm a widow Bob and Keith make sure that I get the best care for my car

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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