New 888-376-8101 Dealer Website
Used 888-376-7959 Email Dealer
Service 866-694-8089

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Reviews

Average Ratings

4.8
Average based on 481 reviews.
  • Great Place and Great Purchase!

    All the service was excellent. Everyone was very accommodating to our requests. Very helpful with our questions and information. The paper work w...


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    All the service was excellent. Everyone was very accommodating to our requests. Very helpful with our questions and information. The paper work was painless,informative and fast. We purchased a 2008 Toyota Tacoma 6/25/2015.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst Service Department Ever!

    DO NOT waste your time with this place, at least as far as the service department goes!!! I have taken my 2014 F-150 truck there 3 times now, but ...

    Dealer Response

    We always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. We would like th...


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    DO NOT waste your time with this place, at least as far as the service department goes!!! I have taken my 2014 F-150 truck there 3 times now, but I will never go back. The first time I went to have my oil changed at Airport Ford the man argued with me when I said I wanted a full synthetic oil change. He was very rude and talked to me like I didn't have a clue as to what I was asking for. The second time I went to have my oil changed there, after stressing at least 3 times "I want a full synthetic oil change." They sill put semi-synthetic oil in my truck, and had to change my oil again that day. I had to wait over 3 hours for them to change my oil correctly. I went back in today to have the battery in my key fob changed. When I made the appointment, the service man did not tell me I needed to bring both my keys, or after having the battery changed in one the other may not work. So I didn't even let them touch it. I will need an oil change in the next month, but I will not be getting it from Airport Ford. They are conveniently located to my house, but I will be driving the extra 30-40 minutes to go to another dealer from now on!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (859) 371-4750 at your earliest convenience so we can work with you to make this right. Thank you again for your honest feedback and we look forward to speaking with you soon. Take care.


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  • Great Service Department

    I always take my vehicles to Airport Ford because the service is outstanding. Mario and team know my vehicles and just talk care of them as regul...


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    I always take my vehicles to Airport Ford because the service is outstanding. Mario and team know my vehicles and just talk care of them as regular and special maintenance is required. My 2011 Ford Edge needed new tires because my daughter is taking the car to college in Florida. Airport Ford completed the last maintenance and put the new tires on the car. I shopped other tire stores, including the one with free alignment, and Airport Ford was the best price.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great fast clean and prompt service

    It was very fast no waiting and prompt service thank you!


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    It was very fast no waiting and prompt service thank you!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Returning Service customer

    It was refreshing to see some new faces in the service department -- I dealt with Al Wellen and he was fantastic -- have not been there for ab...


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    It was refreshing to see some new faces in the service department -- I dealt with Al Wellen and he was fantastic -- have not been there for about a year since I had trouble with Adam -- he made me go to another Ford Dealer for service -- Thanks for the new service department employees --

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Customer Service!!

    Brandon gave excellent customer service, great personality!! Fixed the headlight that only a Ford service provider could fix. Thanks!!!!!!!!!


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    Brandon gave excellent customer service, great personality!! Fixed the headlight that only a Ford service provider could fix. Thanks!!!!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service experience

    I had a 1:00 p.m. appointment for an oil change and radiator flush. I was on time, but my truck ended up sitting on the back-lot for about an hou...


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    I had a 1:00 p.m. appointment for an oil change and radiator flush. I was on time, but my truck ended up sitting on the back-lot for about an hour during which time no work was done. I was waiting on the vehicle. I spoke to Mario and asked what good is it to have an appointment when the vehicle just sits for an hour? He was polite, but gave no clear reason for the delay. Soon after my complaint, work began on the truck. The work took about an hour and it was done well. This is not the first time I had an appointment and waited an excessive amount of time for service work to begin. By the way........your service waiting area leaves much to be desired. Someone needs to visit some other dealer waiting areas and learn how they treat customers. Even your coffee is lousy.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great salesman, extremely knowledgeable

    Went to buy f150 and our sales person was Riley Foster.To finance with Peggy Foster was an awesome experience. Both were very knowledgable and hel...


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    Went to buy f150 and our sales person was Riley Foster.To finance with Peggy Foster was an awesome experience. Both were very knowledgable and helpful. Thank You for no hassles.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good Job

    Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and comple...


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    Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. That should be at least the required 50 words.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • /////

    I don't own a Ford Fusion, I own a Ford Escape and have already completed two previous surveys. Thank you very much.


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    I don't own a Ford Fusion, I own a Ford Escape and have already completed two previous surveys. Thank you very much.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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