CarMax Dulles - Offering Express Pickup and Home Delivery

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(25 reviews)
Visit CarMax Dulles - Offering Express Pickup and Home Delivery
Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm
(571) 446-2311 (571) 446-2311

Inventory

See all 423 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2016.
Experience Clear and Simple Car Buying and Selling

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(25 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

Beware price changes

I need a car, so we went to Carmax. We went last night to sell an old car and noticed one that I was interested in. I emailed them this morning for an appointment and said I was interested in a specific vehicle (they only had one on the lot). We got there and went for a test drive. When we returned, we noticed that they had put a new sticker on it FOR $1000 MORE. I had a photo from the previous night that showed the difference. We told the salesman what we had found, and he had no explanation. He said that they would honor to price we had in our photo, but we declined. Any company that will do this does not deserve our business. Beware.

2.0

Beware price changes

I need a car, so we went to Carmax. We went last night to sell an old car and noticed one that I was interested in. I emailed them this morning for an appointment and said I was interested in a specific vehicle (they only had one on the lot). We got there and went for a test drive. When we returned, we noticed that they had put a new sticker on it FOR $1000 MORE. I had a photo from the previous night that showed the difference. We told the salesman what we had found, and he had no explanation. He said that they would honor to price we had in our photo, but we declined. Any company that will do this does not deserve our business. Beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

I did not hear back from dealership.

I did not hear back from dealership. And had no interaction. So I do not know if vehicle is still available

1.0

I did not hear back from dealership.

I did not hear back from dealership. And had no interaction. So I do not know if vehicle is still available

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Dealership never made any attempt to contact me.

Dealership never made any attempt to contact me. Only thing received was automated responses. VERY POOR. I'd give it zero stars if I could. This dealership is not serious and would rather just deal with people who arrive on their lot.

1.0

Dealership never made any attempt to contact me.

Dealership never made any attempt to contact me. Only thing received was automated responses. VERY POOR. I'd give it zero stars if I could. This dealership is not serious and would rather just deal with people who arrive on their lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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3.0

Do your homework!

I ordered a car and had it delivered from the mid west with the understanding that I had to pay up front for transporting but should the car not meet my expectations I would have monies refunded. When the car arrived I notice scratches and chips on the hood, a terrible bump ride (I suspect it is in need of shocks) and over all dirty with a sticky, tacky substance on the steering wheel....after the test drive I kindly refused the car...when inquiring about the refund simply it was NOT going to happen...in their opinion it was not a significant concern, hence no refund....I suspect you should be dubious about these folks. By the by, my salesman (Rob) was generally super....accept when representing my refund. Good luck.

3.0

Do your homework!

I ordered a car and had it delivered from the mid west with the understanding that I had to pay up front for transporting but should the car not meet my expectations I would have monies refunded. When the car arrived I notice scratches and chips on the hood, a terrible bump ride (I suspect it is in need of shocks) and over all dirty with a sticky, tacky substance on the steering wheel....after the test drive I kindly refused the car...when inquiring about the refund simply it was NOT going to happen...in their opinion it was not a significant concern, hence no refund....I suspect you should be dubious about these folks. By the by, my salesman (Rob) was generally super....accept when representing my refund. Good luck.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Customer service sucks!!!

The start of my purchase at the Dulles Store was good. I took the car home, went to program my radio and found the touch screen didn't work, found several scratches in the front window and the rubber seal on the sun roof was damaged. I called the sales man and he asked that I contact the service department and they would handle it. So, I couldn't get a appointment until after my 7 day return time was up. Note, I only had the car a week prior to dropping it off. I drop the car off on September 29th and didn't get my car back until October 20th (over 3 weeks). The radio was replaced and I was told a new seal would be install in the sun roof but not the case as they attempted to glue the old gasket in place which pulled out as soon as I opened the sun roof. I was also told that the scratches in the window would not be addressed as it wasn't that bad and James told me we had to spend a lot replacing the radio and we're not replacing the glass because it meets our standards. I went to Car Max because I thought I would get quality service and a good car. I guess selling a car with a malfunctioning radio, possible leaking sun roof and damaged wind shield is how they do business. I guess they are okay with it. Make sure you look over the car very well if you plan to purchase here. Last thing, they want me to bring the car back to replace the seal that should have been done while the cars was there for 3 weeks. I guess they want to keep it another few weeks while they make a second attempt to fixing it. xxxx, I just got it back and you need me to drop it off again.

1.0

Customer service sucks!!!

The start of my purchase at the Dulles Store was good. I took the car home, went to program my radio and found the touch screen didn't work, found several scratches in the front window and the rubber seal on the sun roof was damaged. I called the sales man and he asked that I contact the service department and they would handle it. So, I couldn't get a appointment until after my 7 day return time was up. Note, I only had the car a week prior to dropping it off. I drop the car off on September 29th and didn't get my car back until October 20th (over 3 weeks). The radio was replaced and I was told a new seal would be install in the sun roof but not the case as they attempted to glue the old gasket in place which pulled out as soon as I opened the sun roof. I was also told that the scratches in the window would not be addressed as it wasn't that bad and James told me we had to spend a lot replacing the radio and we're not replacing the glass because it meets our standards. I went to Car Max because I thought I would get quality service and a good car. I guess selling a car with a malfunctioning radio, possible leaking sun roof and damaged wind shield is how they do business. I guess they are okay with it. Make sure you look over the car very well if you plan to purchase here. Last thing, they want me to bring the car back to replace the seal that should have been done while the cars was there for 3 weeks. I guess they want to keep it another few weeks while they make a second attempt to fixing it. xxxx, I just got it back and you need me to drop it off again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

The start of my purchase at CarMax Dulles was good. I...

The start of my purchase at CarMax Dulles was good. I took the car home, went to program my radio and found the touch screen didn't work, found several scratches in the front window and the rubber seal on the sun roof was damaged. I called the sales man and he asked that I contact the service department and they would handle it. So, I couldn't get a appointment until after my 7 day return time was up. Note, I only had the car a week prior to dropping it off. I drop the car off on September 29th and didn't get my car back until October 20th (over 3 weeks). The radio was replaced and I was told a new seal would be install in the sun roof but not the case as they attempted to glue the old gasket in place which pulled out as soon as I opened the sun roof. I was also told that the scratches in the window would not be addressed as it wasn't that bad and James told me we had to spend a lot replacing the radio and we're not replacing the glass because it meets our standards. I went to Car Max because I thought I would get quality service and a good car. I guess selling a car with a malfunctioning radio, possible leaking sun roof and damaged wind shield is how they do business. I guess they are okay with it. Make sure you look over the car very well if you plan to purchase here. Last thing, they want me to bring the car back to replace the seal that should have been done while the cars was there for 3 weeks. I guess they want to keep it another few weeks while they make a second attempt to fixing it. xxxx, I just got it back and you need me to drop it off again. Like

1.0

The start of my purchase at CarMax Dulles was good. I...

The start of my purchase at CarMax Dulles was good. I took the car home, went to program my radio and found the touch screen didn't work, found several scratches in the front window and the rubber seal on the sun roof was damaged. I called the sales man and he asked that I contact the service department and they would handle it. So, I couldn't get a appointment until after my 7 day return time was up. Note, I only had the car a week prior to dropping it off. I drop the car off on September 29th and didn't get my car back until October 20th (over 3 weeks). The radio was replaced and I was told a new seal would be install in the sun roof but not the case as they attempted to glue the old gasket in place which pulled out as soon as I opened the sun roof. I was also told that the scratches in the window would not be addressed as it wasn't that bad and James told me we had to spend a lot replacing the radio and we're not replacing the glass because it meets our standards. I went to Car Max because I thought I would get quality service and a good car. I guess selling a car with a malfunctioning radio, possible leaking sun roof and damaged wind shield is how they do business. I guess they are okay with it. Make sure you look over the car very well if you plan to purchase here. Last thing, they want me to bring the car back to replace the seal that should have been done while the cars was there for 3 weeks. I guess they want to keep it another few weeks while they make a second attempt to fixing it. xxxx, I just got it back and you need me to drop it off again. Like

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Shocker - BAD Experience

Son bought his first car on Thursday late. Drove home and parked it until Friday evening to find he had a flat tire. Took it to a Ford service center who told him the nail was in the tire for quite a while and was too close to the sidewall to repair. Didn't drive all weekend. Went back to CarMax on Monday due to having a warranty, where the VERY RUDE and condescending Service Tech told him not their problem (without even looking at the tire) since it was driven off the lot. Talked to sales rep who said Management was standing by the VERY RUDE Service Tech's statement and wouldn't do anything for him. Moral of the Story - CarMax, with all their fancy advertising and showrooms, are no more reputable than the always seen side of the road car dealer. And they wonder why they get such a bad reputation.

1.0

Shocker - BAD Experience

Son bought his first car on Thursday late. Drove home and parked it until Friday evening to find he had a flat tire. Took it to a Ford service center who told him the nail was in the tire for quite a while and was too close to the sidewall to repair. Didn't drive all weekend. Went back to CarMax on Monday due to having a warranty, where the VERY RUDE and condescending Service Tech told him not their problem (without even looking at the tire) since it was driven off the lot. Talked to sales rep who said Management was standing by the VERY RUDE Service Tech's statement and wouldn't do anything for him. Moral of the Story - CarMax, with all their fancy advertising and showrooms, are no more reputable than the always seen side of the road car dealer. And they wonder why they get such a bad reputation.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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3.0

Review on reviews

I went to their lot to look for a used vehicle. I did not get much help. However I noticed that they appreciate and respond to good reviews but totally ignore the bad ones. Not even an apology. This is not a very good sign.

3.0

Review on reviews

I went to their lot to look for a used vehicle. I did not get much help. However I noticed that they appreciate and respond to good reviews but totally ignore the bad ones. Not even an apology. This is not a very good sign.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

What a joke.

I don’t know where to even start with what is wrong with this place. I have never been to another physical CarMax lot so I don’t have anything to compare this one to, but I can only hope for the company’s sake that this location is just one of their rotten eggs. When I went there to take my car in for an estimate on a trade in, they offered me $2500.00 below the Kelley blue book value and would not explain to me why, I was instead handed a printout of a bunch of random numbers on a page that justified their $500.00 offer. This was the first interaction I had after stepping onto their lot and I couldn’t believe it. It felt like they just didn’t care at all. Next, I told the salesperson about the type of vehicle I was looking to get that day, which price range I felt comfortable staying in, and it’s as though the moment I said that price the salesman shut his mind off. He spent another 2-3 minutes with me before he said he had to excuse himself for a moment to go finalize a sale with another customer and he would be right back. I ended up waiting another 30 minutes or so, walked around the lot looking at the car choices, and realized he wasn’t coming back to help me. Horrible customer service. The entire place reeks of a poorly managed sleazy car lot and they have made sure to mark up all of their inventory by an outrageous amount to ensure they have plenty of wiggle room to haggle down the price with you but not lose in the process.

1.0

What a joke.

I don’t know where to even start with what is wrong with this place. I have never been to another physical CarMax lot so I don’t have anything to compare this one to, but I can only hope for the company’s sake that this location is just one of their rotten eggs. When I went there to take my car in for an estimate on a trade in, they offered me $2500.00 below the Kelley blue book value and would not explain to me why, I was instead handed a printout of a bunch of random numbers on a page that justified their $500.00 offer. This was the first interaction I had after stepping onto their lot and I couldn’t believe it. It felt like they just didn’t care at all. Next, I told the salesperson about the type of vehicle I was looking to get that day, which price range I felt comfortable staying in, and it’s as though the moment I said that price the salesman shut his mind off. He spent another 2-3 minutes with me before he said he had to excuse himself for a moment to go finalize a sale with another customer and he would be right back. I ended up waiting another 30 minutes or so, walked around the lot looking at the car choices, and realized he wasn’t coming back to help me. Horrible customer service. The entire place reeks of a poorly managed sleazy car lot and they have made sure to mark up all of their inventory by an outrageous amount to ensure they have plenty of wiggle room to haggle down the price with you but not lose in the process.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

worst mistake of my adult life

My husband I spent over 8 hours at the dealership with our 2 month old baby and got swindled into trading in for a 2008 Kia Sedona sold for 10k. 20 minutes after we drove off the lot we were down about a half tank of gas. We were totally displeased with the dishonesty, the wait time, the dysfunctional sales team who took about an hour to get our paperwork finished. 8 months later and we regret our decision every single day. Now we are stuck in huge debt, and a crappy car that drinks $10 in gas each day. They live up to the "used car salesman" title. I wish we had cut the crap and left after the first 30 minutes.

1.0

worst mistake of my adult life

My husband I spent over 8 hours at the dealership with our 2 month old baby and got swindled into trading in for a 2008 Kia Sedona sold for 10k. 20 minutes after we drove off the lot we were down about a half tank of gas. We were totally displeased with the dishonesty, the wait time, the dysfunctional sales team who took about an hour to get our paperwork finished. 8 months later and we regret our decision every single day. Now we are stuck in huge debt, and a crappy car that drinks $10 in gas each day. They live up to the "used car salesman" title. I wish we had cut the crap and left after the first 30 minutes.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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