Capital City Nissan

Sales people were nice, but I didn’t like how hard they pushed towards financing. They also did not seem flexible at all on pricing, but I didn’t see anything that indicated they were a no haggle type dealership.

Excellent service, easiest car purchase I have made. Jake Carlson goes above and beyond! AWESOME

This is a follow up on my last review. Tom got back with me. And we resolved the issue so I would like to remove the one star and replace with this one. He was very understanding and very respectful .

I recently purchased a pre-owned Jetta from Cap City Nissan and couldn't be happier. There was no pressure from Eugene, the sales rep, which was a huge plus. The entire process was very easy.

Stopped by to look at a car. Didn't work for us. Was shown a new car. Price was okay. So we test drove it. As soon as we got back we were told we'd have to pay an extra thousand if we wanted it because it was the only one they had. That's unethical in my opinion. Very upsetting. I'm a Nissan owner but will never do business with this dealership.

We had a great experience working with Dallin McNeill. He was low pressure, very knowledgeable, and helpful with everything. He was interested in us as customers and made sure our preferences were heard.

Dishonest service writers. They had my vehicle for 8 plus hours, for a diagnostic test and to replace a 20 minute part replacement, which they had on hand. I was told there is no appointment time, this is only the time to talk to a service writer, then you might want to change the monitor in the waiting area, it says appointment time and mine was 0900. Service writer had zero contact with me unless I called him, left a message and no return calls. Other employee told me they just pulled my vehicle in at 1500hrs, Mark then lied an said the vehicle had been in the shop all day. Other who had appointment time of 1630hrs, were gone before me. I have had diagnostic test before and they take maybe 2 hrs, on the high end. Honesty goes a long way in the customer service field, if I was dishonest with them would they use my service, Nope.

I have now purchased 7 vehicles here and this will always be my go to place.

This is a terrible dealership. First, they sold me a used 2018 Nissan Rogue with a long history of transmission problems. They did not disclose it. A year or so after I bought it It needed a total transmission rebuild. They said it would take three days and they kept it 10 days. They gave me excuse after excuse. Don't trust them.

Dishonest salesperson and the service department is awful. They over promise and under deliver. They said my car would be ready in two days and they kept in ten days. They kept the car a week and never even started. They made up excuses why it was not done promptly. Don't take your vehicles there. They are not honest.