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I didn't know how bad it was until I went somewhere else... Lee was my saleman 2 years ago when I bought a car(2015 altima) at cap city and didn't have... a clue who I was when I came in last week to look at a few cars. The cars are priced good because they are all scuffed up. Ive had a handful of issues not covered by the warranty with the Altima I got here(blower moter for ac was going out when i bought it, couldn't hear until it was full blast). The sales guy Lee had us wait for an hour while he "Talked to his boss" over $200! And argued that 2 key fobs brought value over 1 key fob.. I received 4 key fobs with the car I bought this weekend somewhere else. They even through in a factory remote start and showed me how a customer should be treated. Cap city is only getting 2 stars because their service manager Dave is amazing. See him for service but buy elsewhere.
Mathew, I am sorry you felt mistreated. I do know not being recognized can be frustrating. Lee does meet about 4 new people a day and two years is whi...le to remember every face. The key fob for your Altima does add some value as one new fob can cost up to $300 depending on options. We will try to do better and again I am sorry you had a bad experience.
Travis Taylor was the best salesman I’ve ever dealt with. Very kind, friendly and not pushy like some. I went in alone and didn’t feel intimidated or uncomfortable... as women sometimes do when buying a car. I highly recommend Travis!
Tyler knew his car information and worked. I would recommend this dealership
Thank you for the review.
My husband and I purchased a car from Capital City Nissan and it was the absolute best experience! Randy made us feel right at home and he made sure the... whole process went as smoothly as possible! He was not pushy at all like other salesman I have dealt with in the past. He is genuine and really wants what is best for his customers. Chris was the finance manager who helped us and he was awesome! He was very thorough in explaining all of the financial details of the buying process and he had us laughing all night! I would recommend these two gentlemen to anyone!
Polo met me at the door on a cold day. I was after a specific car and he answered all my questions and made it very comfortable to ask all sorts of... questions. I had to transfer some funds and they were very accommodating to wait the two days needed for an electronic transfer of funds. When picking up the car, Polo went over the extremely large check of the car and they replaced brake pads and repaired rotors. What a relief. Polo, and others, made the experience of buying a used car a breeze.
I recently purchased a vehicle at Capital City Nissan. Travis Taylor was my sales man. Travid treated my wife and I like family. We willnot ever shop... for a vehicle anywhere else. If you are looking for a vehicle,I highly recommend going to Capital City Nissan and asking for Travis. he will take care of you.
It was a pleasure hassle free deal. Easy salesman. Tyler Ard was excellent. great guys to work with. Highly recommend this dealership to every one.
My husband graciously came here to buy me a new vechicle now that we’re expecting a little one. He managed to buy the exact car I want at a lower... price while trading in his car (that was far too small for a car seat and baby accessories!) I am in love with my new car and so glad the dealership process went smoothly, even though I wasn’t able to go myself. I will certainly tell others of our great experience! Thanks again!!
The service dept is awesome! They put a new A/C compressor and orifice tube in my car. It is a 1991 so they had problems making it work. So they took it... to Doug Rhichert and their mechanics had to reprogram thw computer. That fixed it! See they go the extra mile for you! They are incredible!
Outstanding ! Polo De La Cruz made this a great experience from beginning to end. The car was delivered for free at my home in Omaha by two super nice... guys. Thank you All for a Great Experience !
Thank you Carlos. Glad you were happy, hope to hear from you again next time.