Briggs Subaru of Topeka

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Reviews

Average Ratings

4.5
44 lifetime reviews.
  • Hands down BEST dealership!

    I doubt I will ever buy a car from another dealership. I was and am continually amazed at how incredibly wonderful customers are treated. These gu...


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    I doubt I will ever buy a car from another dealership. I was and am continually amazed at how incredibly wonderful customers are treated. These guys go way above and beyond the call of duty to keep happy customers. This is my first Subaru and will not be the last! Don't even shop around-they are the real deal!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    The entire staff were friendly and welcoming and put in the time and effort to obtain the Subaru Legacy we wanted at the price we could manage.


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    The entire staff were friendly and welcoming and put in the time and effort to obtain the Subaru Legacy we wanted at the price we could manage.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Customer Service

    The service manager that I worked with, David Jackson, could not have done a better job. I felt like he went over and beyond to help me solve a pr...


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    The service manager that I worked with, David Jackson, could not have done a better job. I felt like he went over and beyond to help me solve a problem that came up with my carefree maintainence plan I had purchased at another dealership, when I had bought the car. He knew exactly what to expect and made several phone calls to rectify the situation. During the entire time he was professional, pleasant, and even took time out to talk to my two year old daughter who was with me. He is an exceptional service manager and my experience with him has made me recommend your services to anyone I know.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service

    Very friendly, listens to what I am having a problem with. My appointment was going to take awhile so you transported me home and came back and go...

    Dealer Response

    We appreciate your input, Cheryl. Glad to hear that you are happy with the service we offer here at Briggs Subaru of Topeka. If there is anything ...


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    Very friendly, listens to what I am having a problem with. My appointment was going to take awhile so you transported me home and came back and got me. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your input, Cheryl. Glad to hear that you are happy with the service we offer here at Briggs Subaru of Topeka. If there is anything more we can do for you please come back and see us any time! Take care! Best, Briggs Subaru of Topeka Team


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  • Good service

    It was quick and easy, did a good job and answered all my questions. The employees are friendly and helpful, will continue to go there for service.

    Dealer Response

    Thanks for your perfect review, Kenneth! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent c...


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    It was quick and easy, did a good job and answered all my questions. The employees are friendly and helpful, will continue to go there for service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your perfect review, Kenneth! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Dwayne Miller - 785.565.1154


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  • Very satisfied - would recommend.

    I didn't feel pressured. Fair pricing and the dealer was willing to negotiate on trade-in. Knowledgeable & friendly sales staff. Very satisfied.

    Dealer Response

    Robert, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer servic...


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    I didn't feel pressured. Fair pricing and the dealer was willing to negotiate on trade-in. Knowledgeable & friendly sales staff. Very satisfied.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Robert, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Briggs Subaru Topeka satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! All the best, Shawn Cregan - 785-581-0103


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  • very disatisfied customer

    My husband and I were out shopping around for a car. We wanted something with good gas mileage, low miles and a little newer then our other 2 vehi...

    Dealer Response

    I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opport...


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    My husband and I were out shopping around for a car. We wanted something with good gas mileage, low miles and a little newer then our other 2 vehicles. I had looked around a little on line in Topeka and Lawrence. We wanted to look at one car at Briggs in Topeka. When we stopped in there was one gentleman that came out and greeted us. His attitude right away was very poor. I could tell he was annoyed with having to help a couple in their early stages of buying a car. He did answer our questions about the car we were there to look at. Then we had asked to get information on another car. He went in to look it up on the computer. He did not invite us in with him and sent someone else out to talk to us. His name is Tim McNeal. Tim had said the other gentleman that was helping us was busy with something else and he would be helping us with our questions. My husband told Tim what we were looking for and he took us in sat us down and got on the computer to see what they had. I felt like we were a bother right away. He kept saying he had to get out of his weather page to open their website. When he got to their web site he pulled a few cars up but really didn’t show us till we asked specifically about them. He did 2 different searches and then told us we need to go home get on our computer and search their web site and then call him when we find a car to look at. I understand Briggs is a large car dealership and a car we might be interested might be somewhere other than their lot. I felt Tim did not know what was on his own lot and put no effort into helping us other than telling us to go home and search ourselves. We will not be going back to Briggs for our next vehicle.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Regards, Dwayne Miller- 785.565.1154


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  • Great people

    Tim and Shawn went out of there way to help us have a great bying experience. My 10 year old son Tony says he loves car dealerships.

    Dealer Response

    James, we're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear ...


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    Tim and Shawn went out of there way to help us have a great bying experience. My 10 year old son Tony says he loves car dealerships.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James, we're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Tim and Shawn were able to meet your needs. At Briggs Subaru Topeka, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Shawn Cregan - 785-581-0103


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  • Exceptional service experience

    People were great. Dave especially seemed genuinely concerned and was very informative and helpful. Repairs were extensive and expensive but I am ...

    Dealer Response

    Thank you for sharing your feedback, Mike! Dave is an excellent service advisor and we appreciate all he does for us! It is very important to our ...


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    People were great. Dave especially seemed genuinely concerned and was very informative and helpful. Repairs were extensive and expensive but I am hoping for a quality product.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback, Mike! Dave is an excellent service advisor and we appreciate all he does for us! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Warm regards, Dwayne Miller - 785.565.1154


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  • I would reccommend Briggs Subaru.

    There were no back and fourth games with the price of the trade or the new car. All of the deals were fair from the start.

    Dealer Response

    Kurtis, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do ...


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    There were no back and fourth games with the price of the trade or the new car. All of the deals were fair from the start.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kurtis, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Briggs Subaru Topeka. Congratulations on the new car! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Warm regards, Shawn Cregan - 785-581-0103


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