Reviews
Great service
Friendly competent staff. Honest approach ( did not recommend repair of light that may be paid by insurance) after prior accident.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Shawn Cregan - 785-581-0103
Bought my first Subaru. The best service ever!
Dave in the service dept is great! He is friendly, yet professional and you can tell he truly appreciates and cares about his clients
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Georgia and thanks for the great feedback! We're very happy that Dave was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Shawn Cregan - 785-581-0103
great service
Ensured that the type of vehicle i was interested in was available , if not they got one and made bargaining easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Shawn Cregan - 785-581-0103
Excellent service
Friendly workers and excellent service. Explanation of services rendered was phenomenal. I would definitely recommend having your vehicle serviced here. Great group of people at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review! It is great to know that our staff was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Dwayne Miller - 785.565.1154
Bad after sale costumer care
Briggs Subaru Topeka really sucks about their after sales costumer care and communication???? After getting their commission, they neglected me and never informed that my car tag is available already few days back. I have to call them yesterday just to know if it is available since my temporary tag is due today 1/6/2015, I called and informed my salesman that I will pick it up today. When I went there this afternoon, Unfortunately the salesman is off today and he never told manager and the person keeping the tags left early too. So, I left the dealership empty handed and I will be driving my car tomorrow with expired tag! They haven't paid my check after promising upon signing and turning over my previous car that they will pay for my car's residual value since November 2015 and now 2016. Rude staff's and very good in blaming and pointing their faults back to you.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Lanz, We are so sorry to hear you had a bad experience with us. We would like to try and fix the situation! If you would like, please feel free to contact our sales manager, Shawn Cregan, to make it right. His contact information is shawn.cregan@briggsauto.com and his phone number is 785-267-2390. Again, we apologize for your poor experience and we hope you will give us a second chance and still utilize our excellent service department for whenever your vehicle needs to be serviced. The Briggs Auto family is always here to help!
Smooth
I dealt with 3 different dealerships in my quest to buy a used 2014 Ram. They had one on the lot so called asking for more info. They were able to answer some and other questions they called back with the answer in 5 minutes. My experience on phone was good enuff for me to look forward to person I talked with (Sam). My experience when I arrived was great too...not pushy, let me make my own mind up and provided me with honest information. Gave me a fair price on my trade in and the Best price on the vehicle I purchased (I had spent countless hours researching prices and had already dealt with 3 other dealers). Thanks all that helped especially Sam.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great service, clean facilities, friendly people.
I've been having problems with my car for a while and had taken it to two different garages for repairs, and nobody was able to fix the problem. So we decided to bring it here and the problem was fixed quickly and I wasn't charged very much for the repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Dwayne Miller - 785.565.1154
happy customer
they offer quality work and parts, the techs are very well educated and I will continue to service my forrester here at Briggs
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great rating, KJ. I am pleased to hear that everything went well for you. Dwayne Miller - 785.565.1154
Very satisfied
We moved to the Holton area and were searching for shops for an oil change. With Briggs in Topeka being the closest we thought we would drive the hour rather than take our chances with Walmart. So glad we did, Amanda was awesome, courteous and in no time we were on the road again. Thank you Briggs!!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, on behalf of the entire family here at Briggs Subaru of Topeka thank you for writing this review. Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook page. Dwayne Miller - 785.565.1154
Great Service
It was great friendly service. Amanda was perfect very genuine and caring also. I couldn't have asked for a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the excellent review! It is great to know that Amanda was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Dwayne Miller - 785.565.1154