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Reviews

Average Ratings

4.9
38 lifetime reviews.
  • Fantastic Experience!

    After driving the same vehicle for 12 years, I finally decided it was time to change it up. I found exactly what I wanted at Doug Richert's dealer...

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    After driving the same vehicle for 12 years, I finally decided it was time to change it up. I found exactly what I wanted at Doug Richert's dealership. When I went in on a Saturday morning to look at a Yaris, Dick Schaeffer greeted me right away. He showed me the car, and I was pretty much sold right away. He wouldn't start the paperwork until I'd had it out on a test drive though, just to be 100% sure. Very professional attitude, very low-pressure atmosphere. I would recommend this dealership to anyone and everyone. They have a nice selection of vehicles, and a great staff!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

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  • Only place I'll ever buy again!!!

    Love this place!! This is my second car I have bought from them! My last car I bought from them ran like a dream! Customer service was beyond fant...


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    Love this place!! This is my second car I have bought from them! My last car I bought from them ran like a dream! Customer service was beyond fantastic not only in sales but in the service area too! I get all my oil changes done here and anything else needed with the car! Highly recommended:)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome Body Shop!

    Unfortunately, 30 days after I purchased a vehicle from Doug Richert, I backed into someone in my own driveway!!! I took my car to Richert's body...


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    Unfortunately, 30 days after I purchased a vehicle from Doug Richert, I backed into someone in my own driveway!!! I took my car to Richert's body shop for repairs. Dan was so great to work with. He gave me a quick estimate and got my car in for repairs right away! They only had it for two days and I got it back looking good as new! Dan took the time to explain the repairs and made sure I understood what I was paying for. Excellent customer service and excellent work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Top notch customer service!!

    Our experience was awesome! We worked with Jared Richert on the purchase and the paperwork. He took the time to understand what we were looking fo...


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    Our experience was awesome! We worked with Jared Richert on the purchase and the paperwork. He took the time to understand what we were looking for and wasn't pushy at all. It was an easy process and we never felt like we got "sold". Once we decided to purchase the vehicle he took the time to make sure we understand all the bells and whistles and helped us get everything set up. Super happy with our purchase!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellant car buying experience

    As a former car saleman I know first hand what professionalism looks like. I must say my experience working with salesman Brandon Barnnett was not...


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    As a former car saleman I know first hand what professionalism looks like. I must say my experience working with salesman Brandon Barnnett was nothing but professional. He was well informed and did a great job from start to finish. Keep up the good work you will go far in the car business.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Review

    I had excellent service at Doug Richert Cadillac. Working with Brandon Barnette my salesperson was a pleasure. He was friendly, efficient and conc...


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    I had excellent service at Doug Richert Cadillac. Working with Brandon Barnette my salesperson was a pleasure. He was friendly, efficient and concerned about finding me the right vehicle for the right price. I would definitely shop there again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service - 5 Star Experience!

    Barry Riddle did a great job working with us and answering all of our questions (it's no wonder he has all of those plaques in his office!). He w...


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    Barry Riddle did a great job working with us and answering all of our questions (it's no wonder he has all of those plaques in his office!). He was very personable and easy to talk to. Barry provided world class customer service throughout the entire process - and went above and beyond on ensuring our needs were met. He spent extra time with us explaining how all of the features worked and getting all services set up before we pulled out of the lot. Jared Richert was also a pleasure to work with throughout the paperwork process. He spent quality time walking us through all of our warranty options and made us feel at home. Thank you Doug Richert for a great experience. We love our new SRX!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great people to deal with

    This was the 3rd car I have bought thru Doug Richert Cadillac and I drive 1 1/2 hoyrs to deal just with this group, it is nice to see a familiar...


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    This was the 3rd car I have bought thru Doug Richert Cadillac and I drive 1 1/2 hoyrs to deal just with this group, it is nice to see a familiar friendly face each time. They truly go out of their way to make the experience a pleasant one. You just know they are a genuine caring dealership!! Jerad and JT are awesome ¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good Experience but could have been Great

    Overall my experience was good. When I test drove he vehicle the salesman was very knowledgeable and helpful not pushy at all. I went back a few d...


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    Overall my experience was good. When I test drove he vehicle the salesman was very knowledgeable and helpful not pushy at all. I went back a few days later to purchase the vehicle and was very excited and the process went smooth but when it came to taking the vehicle the inside of it had not been cleaned and the gas was on empty. I have been to many other dealerships and whenever a car is sold they will detail the vehicle and fill up the tank. This would of been a nice gesture that would of had me talking about them to everyone. I would still recommend the dealership but they definitely do not go the extra mile for someone purchasing with them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nice place to do business

    Dealer worked very well with us from a distance to set up the sale and trade in of our old car. When we arrived, the test drive, sale, and all pap...


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    Dealer worked very well with us from a distance to set up the sale and trade in of our old car. When we arrived, the test drive, sale, and all paperwork went very smoothly and efficiently. Would definitely work with again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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