Reviews

Average Ratings

4.7
247 lifetime reviews. Includes reviews of Dick Edwards Auto Plaza from DealerRater.com
  • great job/good customer interaction

    customer rep Maria Royal was a great help and very professional. she handeled the whole experience extremely well and I did not feel pressured.


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    customer rep Maria Royal was a great help and very professional. she handeled the whole experience extremely well and I did not feel pressured.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Oil services on two vehicles
    September 2, 2017

    Service was fast, checked in first thing, greeted with Good morning, explain where there customer service area and restrooms, as well as their fre...


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    Service was fast, checked in first thing, greeted with Good morning, explain where there customer service area and restrooms, as well as their free coffee and donuts area, came and got me afterwards, Service Manager Steve N. was cleaning and very welcoming as well, answered All my questions as did their service writer and cashier...Job well done team Dick Edwards!!!.

    Does recommend this dealer
    Came in for service or repair

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  • They still believe in taking care of their customers.
    August 31, 2017

    Over the years I have noticed customer service and care has become more of a title than a reality. Very few businesses take care of the people wh...

    Dick Edwards Auto Plaza

    Customer care is # 1 with us ! We have been in the business a long time -we know what great service is and our customers deserve no less! We appre...


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    Over the years I have noticed customer service and care has become more of a title than a reality. Very few businesses take care of the people who help take care of their business. Dick Edwards Auto Plaza not only still believes in customer care but in my situation, they went above and beyond what I ever could have imagined. After taking my vehicle to Flint Hills Auto and getting the run around, I drove 25 minutes from Manhattan to Dick Edwards Auto Plaza in Junction City. When I got there I was relieved to see a member of the service team who I knew from the Old store in Manhattan. This individual took the time to look into my issue and discovered the problem with my vehicle would have been covered under warranty and could have been taken care of by Flint Hills Auto, if only they too would have taken the time to take care of a customer. Even though the warranty had run out about a month earlier, Dick Edwards Auto Plaza honored the warranty and fixed my vehicle free of charge. Amazing customer care and service! If you have vehicle service needs, I highly recommend Dick Edwards Auto Plaza.

    Does recommend this dealer
    Came in for service or repair
    Dick Edwards Auto Plaza

    Customer care is # 1 with us ! We have been in the business a long time -we know what great service is and our customers deserve no less! We appreciate you kind words and hope to see you AGAIN! thank you!


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  • Jeep Rubicon
    July 27, 2017

    Steve (older gentleman) in the service department has been wonderful helping me get my new-to-me Jeep Rubicon up to date with the recalls and thin...

    Dick Edwards Auto Plaza

    XSteve has been in this business a long time! He knows the value of a customer . We appreciate the kind words and welcome you to our dealership! W...


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    Steve (older gentleman) in the service department has been wonderful helping me get my new-to-me Jeep Rubicon up to date with the recalls and things that needed to be fixed that were covered under warranty. He is very patient and goes above and beyond with me. Takes the time to call and keep me in the loop with when the parts came in and when to bring in the Jeep. Even had someone take me back to my house so I didn't have to wait at the dealership all day for it to be done. Thank you very much Mr Steve!

    Does recommend this dealer
    Came in for service or repair
    Dick Edwards Auto Plaza

    XSteve has been in this business a long time! He knows the value of a customer . We appreciate the kind words and welcome you to our dealership! We want customers for life ! So we treat them Right ! Thanks again -We want to be your car place !


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  • Outstanding
    June 13, 2017

    Great family friendly dealership with an awesome atmosphere. The staff is eager to help with the car buying process and not scared of children run...

    Dick Edwards Auto Plaza

    Thank you for choosing Dick Edwards Auto Plaza in your vehicle search, so happy you love you new Escape. Don't forget your first oil change is fre...


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    Great family friendly dealership with an awesome atmosphere. The staff is eager to help with the car buying process and not scared of children running around the desk.

    Does recommend this dealer
    Dick Edwards Auto Plaza

    Thank you for choosing Dick Edwards Auto Plaza in your vehicle search, so happy you love you new Escape. Don't forget your first oil change is free when you buy at Dick Edwards Auto Plaza and make sure to bring back those cuties!!


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  • Great Service!!
    June 3, 2017

    I had been looking for another subaru since I had sold mine 3 years ago. I inquired about one I found on line. Within 15 mins I got a call from th...


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    I had been looking for another subaru since I had sold mine 3 years ago. I inquired about one I found on line. Within 15 mins I got a call from the dealership and we went down to see it about an hour later. Everyone was so friendly and not at all pushy. Angel was very knowledgeable and showed us all the bells and whistles. We took it for a test drive and drove it home an hour later. This was a really great car buying experience and I absolutely love my new car.

    Does recommend this dealer

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  • I came here with a friend of mine and was blown away
    March 16, 2017

    I was handed to Maria Royal and she found the perfect car for me in a matter of seconds. Service was excellent. Patient and understanding of my de...

    Dick Edwards Auto Plaza

    Thank you for the kind words . Here at Dick Edwards we are committed to excellent customer care. Welcome to the Dick Edwards Family!


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    I was handed to Maria Royal and she found the perfect car for me in a matter of seconds. Service was excellent. Patient and understanding of my decisions and helped me the entire process. I would definitely come back to continue servicing with staff.

    Does recommend this dealer
    Dick Edwards Auto Plaza

    Thank you for the kind words . Here at Dick Edwards we are committed to excellent customer care. Welcome to the Dick Edwards Family!


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  • Great Sales Staff
    March 7, 2017

    He brought the car to me at office over lunch. He was understating, went up and beyond his job and kindness with words. Oscar is the best!!


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    He brought the car to me at office over lunch. He was understating, went up and beyond his job and kindness with words. Oscar is the best!!

    Does recommend this dealer

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  • Never got an Appointment to have my Car Service!
    February 28, 2017

    I went online and submitted a request for an appointment for an Oil Change and for two of the three Recalls for my 2013 Ford Fusion. The first tw...

    Dick Edwards Auto Plaza

    I am so sorry you had a bad experience with making an appointment online. We at Dick Edwards Auto Plaza just became aware that we had a problem wi...


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    I went online and submitted a request for an appointment for an Oil Change and for two of the three Recalls for my 2013 Ford Fusion. The first two request, I had asked to be called for the appointment, after a few days of not hearing from them, I submitted a third request, asking to be emailed with an appointment date, in case we were playing phone tag. To this day, I have still not heard from them. I finally scheduled an appointment with an Independent Mechanic, Jesse, at Mobile Car Care. He does outstanding work! I figured they did not want to bother with me, because I had requested the Recall work to be completed also. If they are going to offer appointment request online, then they should at least have the common courtesy to respond, one way or the other. What is sad, is, I will still have to deal with them to get the Recall work completed.

    Does not recommend this dealer
    Came in for service or repair
    Dick Edwards Auto Plaza

    I am so sorry you had a bad experience with making an appointment online. We at Dick Edwards Auto Plaza just became aware that we had a problem with the appointment making aspect of our website. As of now, we have fixed the issue. I would like to offer you a free oil change on your next visit, if that would work for you. Please ask for Tanice Edwards, and I will set you up with your free oil change. Again, I am very sorry you had a bad experience. We would love to have your business!!!


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  • love my F-150 Limited
    February 25, 2017

    I am very satisfied with my truck I went to Dick Edwards looking to trade in my bike. Dawn and Clifford were both very friendly and helpful with a...


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    I am very satisfied with my truck I went to Dick Edwards looking to trade in my bike. Dawn and Clifford were both very friendly and helpful with anything I needed in order to get my truck. While Dawn was helping me with looking the truck with in my price range and get the numbers for my truck, Cliff was working on getting me a good deal for my bike for trade in value. I am glad I got to work with both of these great and friendly sales people.

    Does recommend this dealer

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