Herrnstein of Waverly Chrysler Dodge Jeep Ram

Reviews

Average Ratings

4.3
9 lifetime reviews.
  • First car shopping

    Searching for a first car can be a fun but tedious process, the people of Herrnstein in Waverly sure helped refine and speed up that process. Than...


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    Searching for a first car can be a fun but tedious process, the people of Herrnstein in Waverly sure helped refine and speed up that process. Thank you Mike for helping us and getting me behind the wheel of my new Malibu!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service

    Mike Sparks is a great sales rep. He was knowledgeable, helpful but not pushy. We bought our son his first car today and Mike made it all go smoot...


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    Mike Sparks is a great sales rep. He was knowledgeable, helpful but not pushy. We bought our son his first car today and Mike made it all go smoothly. We will be back soon for moms new ride!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Always did what they said they would

    My son purchased a vehicle from this dealer and shortly after (with- in hours of) his purchases started having issues. This dealer offered to mak...


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    My son purchased a vehicle from this dealer and shortly after (with- in hours of) his purchases started having issues. This dealer offered to make it right or give him his money back. This company followed throw with their words and did as they said they would. We personally found this company to be a great group of people and a very reputable dealer. Looking forward to working with them in the future!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Chillicothe

    We first went to the Waverly store which didn't have Anything of interest to us so we was sent to the chillicothe store which had a better variety...


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    We first went to the Waverly store which didn't have Anything of interest to us so we was sent to the chillicothe store which had a better variety to choose from. The employees in Chillicothe are very knowledgeable when it comes to the whole car buying process. Our experience there was a great one. The only part that was horrible was the wait although, that's how it is when you buy a car. We give these guys an A+.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Casey from Chardon, Ohio

    When the wait for the detail to get done is the longest part of the buying process, you know you have a good dealership. Lee McNeal offered great...


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    When the wait for the detail to get done is the longest part of the buying process, you know you have a good dealership. Lee McNeal offered great customer service, a great deal and the financing department got me approved and papers signed very quickly. I was treated fairly and I highly recommend this dealership. FYI - I dove 5 hours - well worth the trip!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • terrible service

    Been calling them since Monday morning never got a call back, and finally when it comes to the day to buy the truck I drove 2 hours home after wor...


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    Been calling them since Monday morning never got a call back, and finally when it comes to the day to buy the truck I drove 2 hours home after work and started my 2 hour drive to the dealership for them to call me 40 minutes away n say they are selling it to someone else.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Wonderful Dealership and Customer Service

    Bought my first new vehicle today from Greg at Herrnstein of Waverly. I was very impressed with the customer service and by the fact they tracked ...

    Dealer Response

    Larry C. So glad Greg was able to make your experience here at Herrnstein's a great one! We look forward to servicing your new vehicle as well, a...


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    Bought my first new vehicle today from Greg at Herrnstein of Waverly. I was very impressed with the customer service and by the fact they tracked down the perfect vehicle for our budget. I would definetly recommend this dealership to anyone looking for an honest car dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Larry C. So glad Greg was able to make your experience here at Herrnstein's a great one! We look forward to servicing your new vehicle as well, and hope to continue the relationship long after... Thank you so much for your purchase!!


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  • 386 Miles Well Spent

    When I first saw the Honda Civic Si coupe, I begged my dad to call you guys even though your dealership is 7 hours away. The service was great and...

    Dealer Response

    Mr. Ocomen, We are so glad you had such a great experience at our dealership! Also very appreciative of the fact you and your Father drove so far...


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    When I first saw the Honda Civic Si coupe, I begged my dad to call you guys even though your dealership is 7 hours away. The service was great and I personally want to thank Tami for the confidence of driving a stick. Laddie and Mike were very friendly, but Tami is like the icing on the cake.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Ocomen, We are so glad you had such a great experience at our dealership! Also very appreciative of the fact you and your Father drove so far to get here. Hope you both found a safe trip home home, Congratulations on the new ride and please let us know if we can do anything else!! Mike Little G.S.M Herrnstein Of Waverly (740)701-4375


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  • Use cars

    Sales people were very nice. No pressure. They even gave us the location of their other so we could check there for new arrivals.

    Dealer Response

    Cheri, Thank you so much for the great review!! Even though you didn't buy from us we are glad you had a good experience and hope that goes a lon...


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    Sales people were very nice. No pressure. They even gave us the location of their other so we could check there for new arrivals.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Cheri, Thank you so much for the great review!! Even though you didn't buy from us we are glad you had a good experience and hope that goes a long way when it's time to shop for a vehicle again! Thank You.


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