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I went in on a Sunday to purchase newer vehicle (2k miles) that I saw on their website. I agreed to pay full price. When I told them that I was paying with a personal check, the salesman excused himself and return few minutes later claiming that they could not take a personal check and that I would have to get a cashiers check. He promised to deliver the vehicle to my door detailed and with a full tank of gas. It was disappointing, but I agreed. I was excited with the truck, so I felt it was work taking some time off work to do the banking portion of the deal. I thought it was also a good gesture to have the truck delivered, since I lived I hour away. When signing the paperwork, the ‘financials employee’ was surprised with the idea that they would not accept my check, claiming they could simple wait until the check clears or do credit check (My wife and I both have credit scores over 800). It was at that point that I felt that realized that their policies may differ based upon the skin color of the customer…but I thought…they make good on the truck this could be overlooked. I procured the cashier’s check the next business day then called the salesperson to arranged an exchange (check for truck) with his driver and my father-in-law. I went back to work. After the exchange my father-in-law called me to let me know the truck had arrived, but the truck was not detailed and the gas tank was on empty. I texted the salesperson immediately. He said this should not have happened and he would have a gas card sent to me in the mail. Several weeks go by with no gas card. I called Ken Fowler Auto. I spoke with a salesperson who said he would check it to it and call me back. He never did. I called…same salesperson put me on hold…hoping I would go away. I did not. When he finally returned to the call, I asked to speak to his manager. He put me on hold again…returning to tell me the manager does not have time to speak to me and hung up.
As we discussed I have ordered a gas card and should be able to get it into the mail on 3-26-21. I cannot apologize enough for this oversight on our part. Please contact me if you have any issues that I can address. Our customers are the most important part of our business. We go out of our way to take care of all our customers. I am so sorry that you had this experience. Please allow us the opportunity to earn your trust back. Erik Baarts- Customer Service Manager
You guys lied to us over and over about parts being available. Made my husband miss multiple days of work for nothing. And after 6 months still haven't fixed the problems that you promised when we bought the truck. Worst service I've ever experienced. I'm literally shocked how terrible you guys are because people seem to like your dealership Click to Copy
Don't buy from here
After my mom and a few close family friends bought a Subaru here, we thought we were in good hands purchasing our brand new Crosstrek a few months ago. After issues with the brand new tires that they refused to do anything about, tons of software issues with the media player in the car that haven't been resolved, and refusal to fix a dent because that particular location "isn't part of" the complete bumper to bumper warranty with dent removal package that we paid a fortune for, and a few other issues, it has been one of the worst decisions we have made. Shame on you, Fowler. For being in a small town full of loyal customers, your customer service sucks
Bought a Corolla there
Thank you Rico and staff, you made our purchase quick and painless. You had what we were looking for, and negotiations were pretty quick and easy. I was pleasantly surprised we were able to save 3k over what another dealer wanted for a comparable vehicle. I'd shop there again.
they don't seem very eager to sell cars
I recently attempted to purchase a vehicle from this dealer. the salesperson seemed very uninterested in selling me a car because it wasn't an easy or large money making deal. very disappointing.
I'm sorry you didn't have a more positive experience at our dealership. We do our best to show our customers that they are respected and never taken for granted, so I'll admit my surprise at your review. We do try not to pressure folks into purchasing a vehicle. Perhaps that had something to do with your experience? In any case, please notify me which salesperson you were working with. You can reach me at "email@example.com." -Keith Aisner, Director of Marketing
I heard from multiple friends and family this is the place to go for a car.
Hey, Michelle! Thanks for the note. After three plus decades in the business we've learned the best way to keep our customers is to take very good care of them, whether they're buying a car or getting it serviced. When you're ready to buy, let us know!