I called made an appointment for an oik change. I arrive & I ask how long it will take. I’m tokd it will be about an hour because there’s a car in front... of me!! What’s the point of making an appointment when you have to wait because someone brought their car in without an appointment & I have an appointment?!??!??!??! Really!! I told them I couldn’t wait for an hour & I shouldn’t have to beings that I had an appointment & the other person didn’t!! They weren’t tve friendliest either but I’ve never had a good experience with the service department there!! Bloomington ford has very rude people working tvere!
Honestly don’t know where to begin. This dealership has a rude service department who come off as cold and unwelcoming. I have a Ford Fusion energi and... none of the service staff are equipped to service such a vehicle. A ford rep told me on the phone that in order for me to get my MyFord app to work I’d have to get an sync update. I call the dealership to schedule and the phone rep asks me “what gives you the impression that you need an update?” Um, Ford told me that! Forget that they can’t seem to update my sync software or fix issues with recalls. Now I have an issue with my horn, will definitely not go to this dealership to schedule service. All I want is MyFord app and Siri Eyes-Free to work!
I would reccomend Joel and his team at Bloomington Ford to anyone! My husband and I have purchased 2 vehicles from them in the past 6 months! We always... assumed that we would not be qualified to purchase something from an actual "dealership" but Joel and the finance team worked literally ALL day on getting us approved! (Both Times!) But they came through and we have a 2007 Ford Expedition and a 2009 Dodge Ram. They really all went above and beyond to make sure that we drove away, as happy customers! They are the best! Thanks guys!
If you need a new car in the Bloomington, IN area I suggest going to Bloomington Ford & Lincoln and asking for Ali Dunn. I brought my old car in to the... dealership to have my transmission looked at. The next day they had determined I needed a new transmission altogether and I decided the car was not worth the cost to fix it. I needed a new car quickly and luckily the salesperson that I meet was Ali. She was very professional from the minute that I meet her. Her knowledge of the vehicles was extensive and she answered every question that I had. I purchased the vehicle that fit my needs, but with in a week of driving it I noticed a few small dents. They were small and not noticeable unless you drove the car every day like I was doing. I contacted Ali and she took care of the issue. I brought my car in and the dents were removed that same day. I could not have been more happy with the service I received from Bloomington Ford & Lincoln and Ali Dunn.
I needed to find a Quality vehicle at a reasonable price on the fly. Tony Martindale hooked me up with a used Honda Accord that was much better than I... thought I might find that day. The office staff was friendly and they had me on the road in less than an hour!!! Very good experience.
We drove down from Lafayette, IN., about 2 hours away. Saw the car on cars.com. Called to check that it was still available and they were waiting for us... when we got there. Had the car waiting up front for us to take our test drive. Eric did a great job and Todd the used car sales manager helped as well. We purchased the car and headed home in 2 hours. Thank you to the team! Dan, Angie and Brett
This team is very kind, courteous, and will help their customers in every way possible. Tony Martindale is a great Customer Care Representative, he makes... it a point to meet all our needs and assures that we are satisfied before leaving the dealership. They also have a great service and body shop. We have and will continue to recommend Bloomington Ford & Lincoln, to everyone. GOD bless you all! And thanks again for everything.
Tony Martindale was very helpful i got an awesome deal thanks again guys.very professional and honest people great place i give it 5 stars.
We dreaded going in to buy a car, but finally caved in and went in today. The experience was really great and enjoyable. The staff was very friendly and... helpful and did not pressure us into anything. Our dealer offered us both a decent and reasonable amount of both our trade in and price of our new car. We were very satisfied.
This was the first car that I ever bought and josh was so awesome I am helping me with it I knew everything about the car before I even left a lot I have... a recommended many many people to go to Bloomington ford to buy their next vehicle. And even though I left 50 miles from there I will always take my Kia soul there to be serviced thanks guys