Tri-State Nissan

My wife and I went to look at the 2018 Nissan Rogue AWD. Zack was our salesperson and he did a great job, he knew the vehicles and the options with extreme detail. He was able to answer any questions with total confidence.

They tell you they will call you they never do you have to call them and get no answers shame tristate Nissan I would never purchase a vehicle or have it serviced

Was a good salesman. Car not great shape inside interior. Couldn't reach a deal. Wanted to much down,to what I was able to do. Thanks

Upon just recently purchasing a 2018 Nissan Rogue FWD from this dealership. I will not recommend or buy another vehicle here. I am a widow, I tried purchasing a vehicle on my own. thought I had done the right amount of research for the vehicle I wanted. I bought a Vehicle from this dealer the before mentioned one. but, this is not the particular vehicle I thought I was purchasing didn't realize the issue until I was driving home with it. I did contact the salesman and the salesman manager and my issue and concerns seemed to have got swept under the rug.

I have been bringing my Nissan Rouge to Tri-State Nissan since I bought it. I have always had a great experience. The lounge is welcoming and I trust the service men.

Asked very specific questions about a very specific vehicle and got the run around. Very disappointed, what?s the point in having internet based customer services if they don?t provide a service. It looks like ?car salesman? have infiltrated the internet. I?ve taken my money to another dealer.

I would recommend Tri-State Nissan to all of my friends. Danielwas amazing. He worked hard to get me into my mew car .... he didn't pressure me or rush me....

This is for sales and service. I purchased my 2008 Exterra NEW from them with a lifetime tires and Gold membership. I only bought the vehicle new to transport my father to the doctors. Needless to say, I didnt drive it much for the first several years. I took the vehicle in because of a puddle on my garage floor after a recent oil change at their facility. They found no leak so I took it to a friend for a second opinion. He walked me through what had happened. The rear end fluid had leaked out. The leak was more than obvious. Did they even look? the paper said they did. I recently went in for an oil change and asked for a 'tire rotation and balance'. (it could void the warranty) They told me it would be over $120.00 for the oil change because they have not been charging me for the $80 additive. WHAT? The additive costs $10 at your local automotive store. The also returned the vehicle to me without balancing. I drove over 1200 miles wonder xxx. I took it back and they said they would fix it for $48 for a tire rotation and balance. Whats really superb is that the 'courtesy inspection' indicated I needed a interior micro air filter. That's funny. I just replaced it last week. I really don't think they look at anything. If the car is under warranty and they cant make money, they will not prey on you. Funny thing. They said my Gold membership ended at 60 months. I didn't see that in my contract as well as the Tires for Life. Maybe the Virginia Attorney General can weigh in on this? I wonder what the engine carbon removal service is anyway? Needless to say I like my new FORD

I took my 2014 Altima in on July 3 for a simple oil change but while I was there I did ask them to look at my transmission because I notice in the last 2 weeks that my car was starting to do some things that did not seems right to me . Well needless to say they come back to tell me that i need a transmission. So this is my concern with that, I brought the car in March of 2014 with only 24,000 and in June of 2014 I had to replace the transmission for the first time and here we are in 2017 and I now have to replace another one after less than 35,000 miles and I was told that the first transmission they put in for me was new. Thank God I had the warranty to cover this. I mean 2 transmission having to go in the same car since 2014 just don't seem right to me . There customer service there is terrible. After I was told that I needed a transmission they tell me they are going to give me a loaner car which is great ,but when you get a loaner car you are to sign off on that and told you need to bring the car back clean and full tank of gas .This car they tried to loan out to me was a Altima and it was filty dirty inside and outside . I was pissed and I went back in there and I had them come and and look at the car that they try to give me. They had a guy name Nick come out and told him to take the car and wash it and clean it up for me. Nick went to take the car to do just as he was told and he came out to tell them that there was no way they was going to put me in that car and that they needed to put me in another car and they try to do that and again Nick came to my rescue and went above and beyond and told them he was not going to let me drive off in that car as well. Nick went and got me a 2017 Rogue to drive until my transmission get fixed. I just want to say Nick went above and beyond to make me a happy customer before I left. The rest of the employee at the service desk never even try to make it right. I had already been there for over 2 1/2 when they told me it would only take about 30 mins. This is not the first time I had to deal with Nissan and how badly there customer service is. They need better training and better employee who do care about making there customers happy.

Went down today to look at a new car. Axle, our sales guy, was fantastic and went above and beyond to make a great deal happen. We got a beautiful new car and good not be happier. They have the utmost professionalism of any dealer I have worked with. Highly recommend this Axle and this dealership!