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Tri-State Nissan

(1,153 reviews)
Visit Tri-State Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 10:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–8:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 5 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award
New (888) 417-4341 (888) 417-4341
Used (888) 416-8242 (888) 416-8242
Service (888) 418-2774 (888) 418-2774

Reviews

(1,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-State Nissan from DealerRater.

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wasted time

knew credit was rough,applied for financing on line at dealers website...receceived 4 calls from dealership tellin me to come in and we would make a deal,went n under the impression that they had pulled my credit report,got to dealership wasted an hour and was told they couldn't help me,apparently they hadn't pulled my credit report and the sales manager was just tryin to get people in the door to meet his end of the month quota and didnt care about wasteing peoples time!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer service!

From the moment we walked on the lot the customer service was great. Salesman John was very helpful but not pushy. Brian had all the paperwork together and was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Poor customer service

No follow up on complaints. When i complained to Nissan they didnt respond for two weeks. Still no follow up. Save yourself the headache dont buy a Nissan.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
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High Praise for Daniel Nelson and Troy Jackson

The title of this review really says it all. Last year we bought a 2014 Altima from Troy Jackson and were not only extremely pleased with every aspect of the transaction, but absolutely love the car. This year we purchased an additional vehicle, a 2015 Xterra, with help from salesman, Daniel Nelson, and assistance with financing from Troy Jackson. They are both trustworthy, professional, yet caring individuals. We are truly impressed by the quality of Nissan vehicles and you can bet we will continue to trade at Tri-State Nissan!! Chris and Marsy McNeill

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

better than what one would expect

I've been going to Tri State since I bought my Altima almost five years ago. I trust them completely with their recommendations. They are courteous and thorough, far beyond what I would expect from a service provider.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love this place.

Everyone was so nice and I got exactly what I wanted. They worked with me on the price alot. I would definitely recommend this place to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car Shopping

I have been a loyal Tri-State Nissan customer for over 10 years. I thought that counted for something. I called Tri-State Nissan and spoke with J.D. about getting a used car. He said that he would look at the inventory and get back to me. I never heard back. I called and left a message and that call was never returned. Tri-State Nissan used to treat their customers like family and take care of them...I'm really disappointed. Tri-State Nissan no longer has that warm feeling where you walk in and you know you'll be taken care of. If it wasn't for the AMAZING service team of Matt Keenan, Charles Marshall and Billy...I wouldn't come back!! At least I know the service team will take care of me!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

used vehicle purchase,good overall sales experience.

Great sales and service. Top of the line dealership. Will be back next vehicle purchase.The sales team were friendly and the whole process was the best I have ever experienced.The service department is exceptional as well. They addressed my concerns with a completely honest answer and reassured me about the quality of my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

GREAT!

We decided on another Nissan after our 2004 Sentra finally died (342K miles). Troy Jackson was friendly, patient, and great to work with. No hard sell and actually listen to us ... what we wanted and needed. Brian Nieves had all the paperwork ready to go, sign and get out of there….late on a Monday after work. These guys are great and will definitely buy at Tri-State Nissan again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Great experience!

We love our new Nissan! The staff at Tri State Nissan wee a pleasure to work with and took great care of us from start to finish. Special thanks to Jeremiah and DJ!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.