Bill Gaddis Chrysler Dodge Jeep

New 877-889-2570 Dealer Website
Used 888-656-4923 Email Dealer
Service 888-823-3306

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Reviews

Average Ratings

4.3
Average based on 16 reviews.
  • Sales and Service

    I have purchased 4 vehicles from Gaddis and have been very pleased everytime! Not having what I wanted at the time they located me exactly what I ...


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    I have purchased 4 vehicles from Gaddis and have been very pleased everytime! Not having what I wanted at the time they located me exactly what I wanted... I live in New Castle but drive to Muncie everytime I need service work done.The service department has always treated me with honesy and integrity when having something done! I had blown a tire on the highway called roadside service and they could not get to me for over an hour,so not wanting to be stuck on the highway scared, I called Gaddis and they sent a truck within 30 minutes picked me and my Nitro up... towed it back.... and gave me a loaner car while repairs were done! To me that is over and above customer service. I have sent several family and friends to Gaddis and they also have been treated very well! Keep up the good work!

    Does recommend this dealer
    Did make a purchase
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  • Review on service call

    Very satisfied with my service call & the time it took for the oil change to be completed. Employee very pleasant.


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    Very satisfied with my service call & the time it took for the oil change to be completed. Employee very pleasant.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service dept

    Everyone was very helpful. Service department rocks! Great bunch!!


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    Everyone was very helpful. Service department rocks! Great bunch!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Thank you!

    Appointment time was met, service representative was courteous and efficient, our wait time was less than estimated, customer area was comfortable...


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    Appointment time was met, service representative was courteous and efficient, our wait time was less than estimated, customer area was comfortable and pleasant--can't think of anything more we could have expected.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Not going back

    Been a customer since 2003. Have purchased vehicles from here. In the last few years my spouse and I have had repetitive bad experiences with the ...


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    Been a customer since 2003. Have purchased vehicles from here. In the last few years my spouse and I have had repetitive bad experiences with the service department. Not friendly. No follow through on checking out requested areas of concern. Have driven away only to find problems not taken care of. The last experience was so mind boggling both in terms of customer service and in terms of quality of "repair," we are sadly moving on...

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Muncie Gaddis Oil Change

    I had an oil change and inspection in under 1/2 hour. That was great! I don't like having to wait in the show room though because then I have to...


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    I had an oil change and inspection in under 1/2 hour. That was great! I don't like having to wait in the show room though because then I have to listen to the inane salesmen's conversations and watch them do puzzles from the newspaper and play games on their smartphones. Not a one even said "Hi!" or "Happy Holidays!" There was also no coffee in the urns on the counter.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • TUSCON Limited

    RON Snith was a real help to us picking out our car by; going over all of the features and comparing them to to different cars on the lot. We dec...


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    RON Snith was a real help to us picking out our car by; going over all of the features and comparing them to to different cars on the lot. We decided on the Tuscon Limited

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Review of Gaddis Chrysler dealership

    Drop off car. It is done when I get back. I was in dealership less than 5 minutes. Everyone very friendly.


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    Drop off car. It is done when I get back. I was in dealership less than 5 minutes. Everyone very friendly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2015 Veloster

    I just bought my 2015 Veloster from Gaddis Hyundai in Muncie, IN. Everything went well and was easy enough. Only issue I had was, and is, the clea...


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    I just bought my 2015 Veloster from Gaddis Hyundai in Muncie, IN. Everything went well and was easy enough. Only issue I had was, and is, the cleanliness of my new car. They had to do a dealer purchase/swap. When I picked up the car it had been washed. But when I looked at it closer such as opening the hatchback you could see a lot of dirt. I think it must of sat out in a desert or a big dirt field for a couple of months. So as I dug more, the more I found. So overall cleanliness of a brand new car was very dissatisfying! Everything else though was great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Sales and Service

    Bought a new 2013 Journey and was amazed at how far above and beyond they went to make my deal go as smooth as possible!! Have had service work do...


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    Bought a new 2013 Journey and was amazed at how far above and beyond they went to make my deal go as smooth as possible!! Have had service work done here on both Dodge and Non Dodge vehicles and have always had the greatest of service in town. Wouldn't take my vehicles any other place for work

    Does recommend this dealer
    Did make a purchase
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