Hugh White Chrysler Dodge Jeep RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(33 reviews)
Visit Hugh White Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (740) 331-4724 (740) 331-4724
Used (740) 331-4725 (740) 331-4725
Service (740) 331-4735 (740) 331-4735

Inventory

See all 140 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2010.
We will buy your vehicle even if you do not buy ours!

Service center

Phone number (740) 331-4735

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(33 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

High White Honda Athens (Ohio) advertised a used 2020

High White Honda Athens (Ohio) advertised a used 2020 Honda Ridgeline RTL-E as having a clean Carfax with "no damage reported". That's not the same thing as "no damage", I learned the hard way. When I arrived for the test drive, it was pouring down rain, so I could not really get a close look at the exterior. The vehicle was clean inside and drove well, so I bought it. The next day, when I looked at it in clear weather, I could see poorly-done bodywork on the passenger doors: visible sanding marks, body filler lines, and orange-peel paint job with fisheyes. This damage was not disclosed by the dealer in the online listings or by the salesperson. I wonder how come the body damage was not "reported" to Carfax? Was it because Hugh White Honda did the shoddy quickie bodywork in their own shop and intentionally did not report it to Carfax? I wonder, because there was fresh body filler sanding dust in the door jambs on the passenger side. The salesperson claimed he was unaware of the body damage. I told the salesperson that I was disappointed and asked for a credit of $1,000 to compensate for the lack of full disclosure (not a lot to ask: it will cost more than $1,000 to re-do the bodywork). The salesperson said that the sales management refused to issue the credit, and it was up to the general manager to decide. No one in sales management or general management ever called me back and I never heard from salesperson Isaiah Mullins again. I wrote a complaint letter to the general manager of Hugh White Honda and sent copies to the owner/principal of the Hugh White Family of Dealerships and to American Honda in California. American Honda followed up with me by phone today, but they professed to be powerless to intervene since the dealers are independently owned...nice way to weasel out, American Honda! Gutless and not customer-centric. Apparently American Honda is content to have their dealers abuse their customers and Hugh White Honda is happy to take your money and sell their ethics for $1,000! I should also mention a very slow and disorganized "finance" person. It took almost three hours to finish writing me up, and I was paying cash! He tried to sell me a lot of useless add-ons as well. Why? Isn't that the job of a salesperson, not the clerk processing the paperwork? Horrible experience overall. I would shop at a corner "Buy Here - Pay Here!" lot before I purchased another vehicle from the ethically-challenged Hugh White Palace of Hondas with Undisclosed Damage.

1.0

High White Honda Athens (Ohio) advertised a used 2020

High White Honda Athens (Ohio) advertised a used 2020 Honda Ridgeline RTL-E as having a clean Carfax with "no damage reported". That's not the same thing as "no damage", I learned the hard way. When I arrived for the test drive, it was pouring down rain, so I could not really get a close look at the exterior. The vehicle was clean inside and drove well, so I bought it. The next day, when I looked at it in clear weather, I could see poorly-done bodywork on the passenger doors: visible sanding marks, body filler lines, and orange-peel paint job with fisheyes. This damage was not disclosed by the dealer in the online listings or by the salesperson. I wonder how come the body damage was not "reported" to Carfax? Was it because Hugh White Honda did the shoddy quickie bodywork in their own shop and intentionally did not report it to Carfax? I wonder, because there was fresh body filler sanding dust in the door jambs on the passenger side. The salesperson claimed he was unaware of the body damage. I told the salesperson that I was disappointed and asked for a credit of $1,000 to compensate for the lack of full disclosure (not a lot to ask: it will cost more than $1,000 to re-do the bodywork). The salesperson said that the sales management refused to issue the credit, and it was up to the general manager to decide. No one in sales management or general management ever called me back and I never heard from salesperson Isaiah Mullins again. I wrote a complaint letter to the general manager of Hugh White Honda and sent copies to the owner/principal of the Hugh White Family of Dealerships and to American Honda in California. American Honda followed up with me by phone today, but they professed to be powerless to intervene since the dealers are independently owned...nice way to weasel out, American Honda! Gutless and not customer-centric. Apparently American Honda is content to have their dealers abuse their customers and Hugh White Honda is happy to take your money and sell their ethics for $1,000! I should also mention a very slow and disorganized "finance" person. It took almost three hours to finish writing me up, and I was paying cash! He tried to sell me a lot of useless add-ons as well. Why? Isn't that the job of a salesperson, not the clerk processing the paperwork? Horrible experience overall. I would shop at a corner "Buy Here - Pay Here!" lot before I purchased another vehicle from the ethically-challenged Hugh White Palace of Hondas with Undisclosed Damage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 2 found this review helpful. Did you?
Dealer response

We would like to have a better understanding about your experience. Based on your comments I believe there is some misunderstanding. Please reach out to us at (740) 706-2655.

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3.0

The only thing I don't like is that you fill out a app

The only thing I don't like is that you fill out a app for approval on the site that lists their cars and you get approved, but it only is approved through manufacturer specifications. But the dealers hold their selves to higher standards, yet they are selling vehicles for manufacturers. I feel that the manufacturer and dealer should be on the same standards and honestly I don't feel you should have to put down payment on vehicles. Dealers add that on for extra profit. The car is being financed, so vehicle is bought paid in full from dealer.

3.0

The only thing I don't like is that you fill out a app

The only thing I don't like is that you fill out a app for approval on the site that lists their cars and you get approved, but it only is approved through manufacturer specifications. But the dealers hold their selves to higher standards, yet they are selling vehicles for manufacturers. I feel that the manufacturer and dealer should be on the same standards and honestly I don't feel you should have to put down payment on vehicles. Dealers add that on for extra profit. The car is being financed, so vehicle is bought paid in full from dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

DON'T BUY HERE. RIP OFF SALES FOLKS

Wow, what an underhanded car sales team and dealership! Bought a vehicle there and received the loan papers and they baited and switched the prices so we are paying twice as much for the vehicle for three times longer than we discussed! Rates were outrageous and I have excellent credit. Made the car loan for 7 years instead of three to make it appear the price was lower. Watch out for these rip-off artists. They should not be in business! DON'T BUY HERE!

1.0

DON'T BUY HERE. RIP OFF SALES FOLKS

Wow, what an underhanded car sales team and dealership! Bought a vehicle there and received the loan papers and they baited and switched the prices so we are paying twice as much for the vehicle for three times longer than we discussed! Rates were outrageous and I have excellent credit. Made the car loan for 7 years instead of three to make it appear the price was lower. Watch out for these rip-off artists. They should not be in business! DON'T BUY HERE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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4.0

Good car-buying experience

Salesman and Chiefs' fan Zachary was polite and patient without exception through a 5-day used vehicle purchase, including coming in on his day off to finalize the sale. Because of the pandemic, I emailed him early on, listing my social distancing needs; sales experience expectations; model, approximate year, and vehicle features needed; as well as trade-in vehicles’ features. The first CR-V he showed me was the one I purchased. Negotiations were kept respectfully short, and I think the dealer and I were both satisfied with the outcome. There were some hitches in paperwork—for example, the first loan document included the dealer’s initially proposed trade-in amount instead of the negotiated amount—but I believe these were unintentional mistakes, and they were remedied with haste and without complaint. You might save a bit more by driving to a high-volume Columbus dealer—I don't know—but if you prefer shopping in Athens, as I do, I recommend giving Hugh White a try.

4.0

Good car-buying experience

Salesman and Chiefs' fan Zachary was polite and patient without exception through a 5-day used vehicle purchase, including coming in on his day off to finalize the sale. Because of the pandemic, I emailed him early on, listing my social distancing needs; sales experience expectations; model, approximate year, and vehicle features needed; as well as trade-in vehicles’ features. The first CR-V he showed me was the one I purchased. Negotiations were kept respectfully short, and I think the dealer and I were both satisfied with the outcome. There were some hitches in paperwork—for example, the first loan document included the dealer’s initially proposed trade-in amount instead of the negotiated amount—but I believe these were unintentional mistakes, and they were remedied with haste and without complaint. You might save a bit more by driving to a high-volume Columbus dealer—I don't know—but if you prefer shopping in Athens, as I do, I recommend giving Hugh White a try.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Does not offer pricing based upon MSRP. Does not offer...

Does not offer pricing based upon MSRP. Does not offer incentives or employee pricing as advertised by jeep.actually used the 4 square sells pitch to try and close the deal. Out dated sales methods.

1.0

Does not offer pricing based upon MSRP. Does not offer...

Does not offer pricing based upon MSRP. Does not offer incentives or employee pricing as advertised by jeep.actually used the 4 square sells pitch to try and close the deal. Out dated sales methods.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great service!

Wonderful experience! Sales team was very professional and helpful. I got a great deal on exactly the car I wanted. I highly recommend hugh white!

5.0

Great service!

Wonderful experience! Sales team was very professional and helpful. I got a great deal on exactly the car I wanted. I highly recommend hugh white!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Your prices are joke and makes you look crazy!

who in their right mind would pay Crazy people prices....shame on you! I dont know when everyone lost there minds and started to think it was Ok to rip people off...come on.

1.0

Your prices are joke and makes you look crazy!

who in their right mind would pay Crazy people prices....shame on you! I dont know when everyone lost there minds and started to think it was Ok to rip people off...come on.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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5.0

Amazing staff!

Everyone worked so hard to get me into my new civic! You truly can’t beat the charm and positivity! I’m now in a much safer car!

5.0

Amazing staff!

Everyone worked so hard to get me into my new civic! You truly can’t beat the charm and positivity! I’m now in a much safer car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

2019 Nissan Rogue

We were very impressed with our experience buying our new Rogue. The salesman, Kyle Dillar and his manager were very easy to work with and willing to negotiate the initial asking price. They offered us more than what we expected for our trade in. They made us both feel valued and respected. We hope to deal with them again in the future.

5.0

2019 Nissan Rogue

We were very impressed with our experience buying our new Rogue. The salesman, Kyle Dillar and his manager were very easy to work with and willing to negotiate the initial asking price. They offered us more than what we expected for our trade in. They made us both feel valued and respected. We hope to deal with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Great place to deal look up Tyler

Tyler took great care of us would recommend him to anyone, we dealt with him for atleast 3 months before coming to a deal on the car we wanted and he was fair and helpful the whole way

5.0

Great place to deal look up Tyler

Tyler took great care of us would recommend him to anyone, we dealt with him for atleast 3 months before coming to a deal on the car we wanted and he was fair and helpful the whole way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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See all 33 reviews