Thompson Toyota

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
918 lifetime reviews. Includes reviews of Thompson Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 5, 2019

    My wife and I visited a couple different Toyota dealerships and purchased our new 2019 Rav4 hybrid from Kevin Walker at Thompson Toyota. Kevin was very... professional and answered all of all questions. I am in the service / sales business and will highly recommend Kevin at Thompson Toyota to anyone looking to purchase a car. He is the best.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 24, 2019

    My Chevy truck was hit since I live inEdgewood I decided to take my truck to a local dealer for repairs. I have met the owners of Thomson's on many occasions... and was impressed with their commitment to the community so I decided to use them. When I went to pick my truck up the passenger side bed fender was painted a shade darker then the rest of the truck. They tried to tell me it was due to fading, but the entire truck was just repainted two years earlier. When I brought it to their attention they said it is what it is.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2019

    I went and met with Craig and I told him what I wanted and what I didn't want and where I wanted to be price wise and boy did he deliver right on the first... shot! SOLD! Easiest deal I have ever done. Greg in the Service Dept is awesome funny very customer oriented and very helpful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We cannot thank you enough for this wonderful feedback! Congratulations on your fantastic new vehicle, and thank you for choosing Thompson Toyota!

  • 5.0 out of 5
    April 17, 2019

    I had a great experience buying my new car at Thompson. My salesman, Dan Marcheski, had all the car's I wanted to test drive waiting in front of the dealership.... He was able to get me a great price on the new car and a great price for my trade in. I highly recommend Thompson and I highly recommend Dan Marcheski.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback! Congrat...ulations on your new vehicle and thank you for choosing Thompson Toyota!

  • 5.0 out of 5
    April 17, 2019

    I took my new car for a state vehicle inspection. It takes a few hours but that is to be expected. All of the staff I encountered was very friendly.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the awesome review! We work hard to meet expectations like yours, and we¿¿¿re happy to hear we hit the mark for you. Please don't hesitate ...to reach out if we can ever be of further assistance!

  • 4.0 out of 5
    April 13, 2019

    From the start of my first service appointment they were Fast, friendly.Made me aware and explained a recall and order part. Made it easy.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're delighted to hear about your experience with our service team. Thank you for choosing Thompson Toyota!

  • 4.0 out of 5
    April 10, 2019

    There was a very pushy car insurance saleswoman who was pressuring everyone to let her have their personal information (name, address, birthdate, email)... so she could work up an insurance quote. I came in to have my car serviced, not buy insurance. She was aggressive and rude!

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know about your visit. We appreciate your feedback and will investigate this matter further. Please reach out ...directly if you have any additional questions or concerns, as we would be happy to help.

  • 5.0 out of 5
    December 18, 2018

    Ashley was my service advisor and is top notch. Had the frame replaced in my Tacoma and was handled perfectly. Kudos to the mechanic that replaced my frame... and to Ashley for handling everything professionally. Being a mechanic for over 50 years I immediately put the truck on the lift the next morning. Perfect job. Thank you to all involved.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 7, 2018

    My time is valuable just like everyone else. I am using Thompson Chrysler dealership since 2006 and never disappointed but this time I try Thompson Toyota... in Edgewood Maryland but not happy at all.I am also a business person and hate to pass negative regards but I was very disappointment. My credit rating and income is outstanding but the way they process my credit application totally wrong. From now on I will never go back to anyone of their dealership and will not recommend to any one. Today I went to Jones Toyota to buy same car less then 30 mins all my paper work done.Mr Thompson you lost valuable client :(.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 9, 2017

    I am a return customer to Thompson Toyota. This is the second vehicle I have purchased there. I was so pleased with the knowledge, care and attention to... my needs the first time, there was little doubt I would return. My salesperson both times was Kevin Walker. Kevin is a friendly and likeable man who treated me with respect and understanding. All of the support staff are very competent. I am pleased with the deal I got on my 2017 RAV4. If I should ever need a vehicle in the future, Thompson Toyota will be my first choice.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews