Novick Auto Mall

(4.3) 44 reviews

Dealer on Cars.com since March 2017

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Reviews

4.3
44 lifetime reviews.
  • Best Service Ever!!
    December 9, 2016

    I have been having a lot of problems with my car and because of this my car has been in with Novick and LOT, to say the least and each time I had to t...ake my car there I have NEVER had a problem. They are the ABSOLUTE BEST!!! On point, well informed, courteous, just everything. Frank is the BEST. There is NOTHING negative I can say about anyone at Bob Novick service department! Thanks Guys!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Rude Staff
    February 2, 2018

    In short they will say anything they need to to get you to purchase extended protection to the point of being argumentative which really should have b...een a warning sign for me when I needed help with gap insurance they were just awful to deal with rude is an understatement unhelpful would also be an understatement will never buy another car here again

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • This is how buying a vehicle should always be!
    July 31, 2017

    We just had the best buying experience imaginable! We have been looking for a Ram 2500 for a while. Initially, we'd planned on purchasing a used veh...icle with low mileage that hopefully had been well maintained. It turned out that we'd be able to purchase a brand new vehicle for an excellent price at Novick, and it doesn't end there. Everything was ready to go when we arrived. Aside from signatures and becoming acquainted with the vehicle, there was nothing more to do. There were no awkward sales pitches, no surprise charges ... not one negative thing about the experience! We were treated as valuable customers the entire time by there extremely friendly staff - including the young lady who opened the door for us, the gentleman who prepared our registration documents, the finance manager, and of course, Scott Novick, who was beyond awesome. This is our first Dodge ... and it certainly won't be our last ... and we definitely will return to buy from Novick!

    Customer Service
    Not Applicable
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    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Service & Repair

Service Reviews

4.3

5 lifetime reviews of the Service Department.

  • Best Service Ever!!
    December 9, 2016

    I have been having a lot of problems with my car and because of this my car has been in with Novick and LOT, to say the least and each time I had to t...ake my car there I have NEVER had a problem. They are the ABSOLUTE BEST!!! On point, well informed, courteous, just everything. Frank is the BEST. There is NOTHING negative I can say about anyone at Bob Novick service department! Thanks Guys!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Rude Staff
    February 2, 2018

    In short they will say anything they need to to get you to purchase extended protection to the point of being argumentative which really should have b...een a warning sign for me when I needed help with gap insurance they were just awful to deal with rude is an understatement unhelpful would also be an understatement will never buy another car here again

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since March 2017


""Driven by Our Values""
Novick Auto Mall
808 N Pearl St Bridgeton, NJ 08302
New (856) 497-1414
Used (856) 497-1355
Service (856) 497-1318
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