KC Summers Nissan Toyota Buick GMC

(3.9) 26 reviews

Dealer on Cars.com since December 2005

Currently in stock!

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New Used Service

Today's Hours

Sales
Service Closed
Mon 8:00 AM - 6:30 PM
Tue 8:00 AM - 6:30 PM
Wed 8:00 AM - 6:30 PM
Thu 8:00 AM - 6:30 PM
Fri 8:00 AM - 6:30 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 5:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 5:00 PM
Fri 7:30 AM - 5:00 PM
Sat 7:30 AM - 3:00 PM
Sun Closed

Reviews

3.9
26 lifetime reviews.
  • Jeff White and KC Summers treated me like royalty.

    I flew to Illinois from San Diego *in the winter* to pick up a used Tundra and drive it back. Quite a commitment. Had Jeff White at KC Summers been an

    ...

    ything but perfect, I could have lost a LOT of time and money. In fact, the opposite was true. Jeff went out of his way to be completely sure the experience was flawless- and he was successful. The truck had a minor scratch incurred on the lot the morning before pickup- very minor, I'd have NEVER noticed- it was a used vehicle, I'd have accepted it without question. But that was not good enough for Jeff- he made sure I was compensated for the silly scratch- and was generous and fair. I'd happily buy from Jeff sight unseen- a good guy, excellent dealership experience.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Oil change and tire rotation

    I made an appointment to get my oil changed because of an email I received from KC Summers offering oil, filter, and lube for $39.95. When I called to

    ...

    make the appointment the man asked if I wanted a tire rotation because it'll be the same price. So after my service (which was completely satisfactory) I went to the desk to pay and the receptionist told me the total is $50. I asked why and she responded 'I don't know, I just take the money.' I told her about the email offering $39.95 and she said 'no one told me about that.' I couldn't find the email and she wasn't able to answer any of my questions so I just paid the bill and left. As I was at home looking at the receipt I decided I wanted to talk to one of the technicians and maybe they could explain to me the price so I called and asked to talk to someone and was connected with the same girl (because the technicians had left for the day) and she said basically the same things to me, that she doesnt make the prices and she can't help me. I was pretty disappointed in the experience and am honestly still confused why an oil change costed me $50. Also, I recommend training the receptionist to be able to read and explain receipts to customers because the service papers can be a little confusing.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Looking for a new suv

    I happily drove away in a new Nissan Rogue. Barbara Satterfield was the sales person who assisted me. What first got my attention was when I emailed h

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    er about a few vehicles I had viewed on the website. In the past, as soon as my email was delivered, my phone started ringing. She replied to my email as soon as she received it and asked my preference, whether text, email or phone call. She asked what options I was looking for and helped guide me in the right direction. She answered all my questions quickly and clearly and if she didn't have an answer, she immediately went to someone who knew and got the answer. She is friendly, helpful and knowledgeable. She made me feel completely comfortable and made my buying experience very nice. I will definitely refer my friends and family to Barb and KC Summers. Barb gets a 2 thumbs up from me!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.9

5 lifetime reviews of the Service Department.

  • Oil change and tire rotation

    I made an appointment to get my oil changed because of an email I received from KC Summers offering oil, filter, and lube for $39.95. When I called to

    ...

    make the appointment the man asked if I wanted a tire rotation because it'll be the same price. So after my service (which was completely satisfactory) I went to the desk to pay and the receptionist told me the total is $50. I asked why and she responded 'I don't know, I just take the money.' I told her about the email offering $39.95 and she said 'no one told me about that.' I couldn't find the email and she wasn't able to answer any of my questions so I just paid the bill and left. As I was at home looking at the receipt I decided I wanted to talk to one of the technicians and maybe they could explain to me the price so I called and asked to talk to someone and was connected with the same girl (because the technicians had left for the day) and she said basically the same things to me, that she doesnt make the prices and she can't help me. I was pretty disappointed in the experience and am honestly still confused why an oil change costed me $50. Also, I recommend training the receptionist to be able to read and explain receipts to customers because the service papers can be a little confusing.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Buick owner

    Not at all happy with my last 2 visits to the service dept. As I sat in the waiting area with many other customers, quite a few employees came in & ne

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    ver smiled, spoke or even acknowledged any of us were sitting there. They were very rude , as if they were " better than us". The gentlemen at the service desks were very polite & went out of there way to make me feel welcome. Also, I was told there was nothing wrong with my car & there was definitely a problem. After bringing it back in a second time with proof of the problem they finally found the issues. I have spent approximately 4 hrs. over the course of 2 days in the waiting area & will be coming in a 3rd time to get the problem hopefully fixed for the final time. I have been coming to this service dept. for many years & have also bought several vehicles here. Lately, I am treated & feeling like " just a number" & not as a customer who was once appreciated. Not happy with the service.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?

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Service Pricing

    Tire Rotation

    $19.95 and up*

    Wheel Balance

    $39.95 and up*

    Oil, Filter Change

    $24.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 620 Offers on 44 Models

About Our Dealership

Dealer on Cars.com since December 2005

At KC Summers, we offer over 300+ Nissan, Toyota, Hyundai, Mazda, Buick, and GMC's in Mattoon, along with 150+ pre-owned vehicles. Our sales staff will help you find that new or used car you have been searching for in Mattoon.
We also have some of the best banks available for financing your shiny new vehicle! Whether you are looking for big, competitive banks or local banks we have it all.
Surprisingly though, our service is more astounding than our vehicles if that's possible. With over 24 years of Dealer President's Awards and Cars.com Certification we are ready to get our hands dirty no matter what kinda of vehicle you drive.
KC Summers Nissan Toyota Buick GMC
2404 Lakeland Blvd Mattoon, IL 61938
New (217) 728-1593
Used (217) 728-1670
Service (217) 728-1619
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