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Reviews

Average Ratings

3.3
4 lifetime reviews.
  • Matlock ford

    The service department is not very customer friendly, we bought the truck from Matlock and have always had it serviced there not anymore. Once th...


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    The service department is not very customer friendly, we bought the truck from Matlock and have always had it serviced there not anymore. Once they didn't put the correct air pressure back in the tires. This time the check engine light was on when we picked it up after the service, was not when dropped off, which can happen but the attitude when we pointed it out was well it will be a $100 to check it, and stated it was on when they pulled it in. But never mention it why not call during the service? The filter ended up having air in it once that was out the check engine light went off. without paying the $100.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Will return for my Ford service here - Excellent

    We bought our Ford from Matlock 4-5 years ago and were pleased with the friendliness of the salesperson and the price we settled on. Franklin is ...


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    We bought our Ford from Matlock 4-5 years ago and were pleased with the friendliness of the salesperson and the price we settled on. Franklin is a bit of a drive for us - we live about 30-45 minutes away. However, due to a poor experience at a different dealership/service location, we decided to take our vehicle to Matlock for diagnosis on a brake noise. The other dealership had worked on the brakes, but didn't fix it. I called to check when Matlock might be able to see it and they scheduled me for the next day. I described the problem and they gave me some very practical information and possibilities on the phone. When I brought the car in, they were able to quickly diagnose the cause of the noise and make the fix which turned out to be very straightforward. We will definitely return to Matlock for any future service. Thanks to Mike in the Service department!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • small family owned business. Always helpful.

    This dealership is family owned. Bought several vehicles from them. Always great to deal with. They don't hit you up with unexpected fees. they ...


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    This dealership is family owned. Bought several vehicles from them. Always great to deal with. They don't hit you up with unexpected fees. they even give a loaner car during repairs. it may not be the car you want but still a great service. If you want a glitz it dealership go elsewhere but remember you're paying for it too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Recall Repair Gone Wrong

    We own a Ford Windstar and it has always ran fine. We took it in for a recall repair to the axle. They kept it all day. The dealership is about 1/...


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    We own a Ford Windstar and it has always ran fine. We took it in for a recall repair to the axle. They kept it all day. The dealership is about 1/4-1/2 mile from our home. Our van broke down before it made it home. We called and the owner's grandson came and took a look at it on the side of the road for about 3 minutes before announcing it wasn't their fault and there was nothing he could do. In this case, I could understand if they towed it back, then diagnosed it and brought us in to show us exactly what was done and exactly what is wrong and why it couldn't be their fault, but it is unacceptable to look at it broken down on the side of the road for 3 minutes, then say it can't be their fault. We are now left with two very small children and absolutely no way to transport them, but we have the dealer's word after a 3 minute roadside inspection that it isn't his fault.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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