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Reviews

Average Ratings

4.8
Average based on 292 reviews.
  • Ford truck repair

    The body shop was great to work with and did a fine job but the service department is not very good. They were supposed to fix a problem with the ...

    Dealer Response

    Thank you for the feedback. I'm sorry to hear of your experience in reference to the service department. We will definitely look into this further...


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    The body shop was great to work with and did a fine job but the service department is not very good. They were supposed to fix a problem with the wiring under the passenger seat which they left that way from a previous job of changing a motor. They left it there two days without touching it and when they did they still did not fix it. I will never bring my truck to the service department again

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the feedback. I'm sorry to hear of your experience in reference to the service department. We will definitely look into this further. Please give us a call and ask for our Service Manager, Tony Owens and we will do the best that we can to assist you. Middletown Ford Management


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  • Great Service

    Service great as always! In for an oil change, was called with a couple of recommendations above the oil change, took their advice and happy I did!

    Dealer Response

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Feel fre...


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    Service great as always! In for an oil change, was called with a couple of recommendations above the oil change, took their advice and happy I did!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Feel free to stop by if you need any assistance in the future!


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  • Great Service

    Service great as always! In for an oil change, was called with a couple of recommendations above the oil change, took their advice and happy I did!


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    Service great as always! In for an oil change, was called with a couple of recommendations above the oil change, took their advice and happy I did!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service

    Job was completed on time and I was completely satisfied. Always great service here.


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    Job was completed on time and I was completely satisfied. Always great service here.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    I purchased a 2014 Ford Escape. I couldn't ask for better service. Everyone was so kind!

    Dealer Response

    We are happy that we were able to provide a professional, courteous, and engaging experience! Thanks for the feedback and strong recommendation!


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    I purchased a 2014 Ford Escape. I couldn't ask for better service. Everyone was so kind!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy that we were able to provide a professional, courteous, and engaging experience! Thanks for the feedback and strong recommendation!


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  • Speedy services. Friendly people

    I entered a search in google for used explorer. Came up with Middletown Ford. Found the 2013 explorer on your website. 20 minutes later, was stan...


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    I entered a search in google for used explorer. Came up with Middletown Ford. Found the 2013 explorer on your website. 20 minutes later, was standing on your lot. Looked at two different explorers for a few minutes. Ken Lang came out. He was very helpful. Pointed out any nicks on car. We took the car for test ride. Ken pointed out nice features. Throughout the whole process, Ken was very helpful. Communicated very well the whole process was. Everyone at the dealership was great. I will recommend Middletown Ford. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good service.

    The staff was very professional and courteous. The buying process was very hassle free.

    Dealer Response

    We are happy you enjoyed working with our staff, Steven. It is our goal to provide a positive customer experience, and we're glad to hear that you...


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    The staff was very professional and courteous. The buying process was very hassle free.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy you enjoyed working with our staff, Steven. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!


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  • Wrote back to Dave, he failed to answer. do not

    Answered Dave's email, no answer from him. Hate robot answering, shows lack of thought by the dealer. How can you buy a new car from them if this ...

    Dealer Response

    I would invite you to call me personally at 513-420-8700 I would like to Discuss this matter and how we can keep this from being an issue for futu...


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    Answered Dave's email, no answer from him. Hate robot answering, shows lack of thought by the dealer. How can you buy a new car from them if this is how they treat you when you ask questions, and no answer.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I would invite you to call me personally at 513-420-8700 I would like to Discuss this matter and how we can keep this from being an issue for future customers....sorry for your inconvience and look forward to hearing from you!


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  • Horrible Customer Service

    My fiancé and myself decided to get out and begin our looking process for a car for him. He is interested in Mustangs so we decided to enquire in ...

    Dealer Response

    Thank you for taking the time to share your recent experience with us, B. Antinore & A. Thacker. Here at Middletown Ford, we are committed to the ...


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    My fiancé and myself decided to get out and begin our looking process for a car for him. He is interested in Mustangs so we decided to enquire in Middletown Ford on Verity. Middletown Ford was our first stop. I'm a firm believer that you DO NOT buy the first thing you see because there could be something better or more fit for you. We were simply pricing, test driving, and STRICTLY looking today. We want to get our numbers and ducks in a row. Jamie Stogner was our sales consultant. He was EXTREMELY rude, pushy, misunderstood, didn't listen or hear us out, and not sympathetic. He was NOT willing to work with us and I feel that he was trying to pull the wool over our eyes. He was not taking no for an answer even though I was trying to explain to him everything we had going on and what we set out to do. I cannot even give them an A for effort or even ONE star. The absolute WORST car buying experience I've ever had. I do not recommend them to ANYONE. Someone who doesn't take the time to get to know us or develop that relationship with us is not someone who I want to do business with.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your recent experience with us, B. Antinore & A. Thacker. Here at Middletown Ford, we are committed to the highest caliber of customer service and professionalism, but it sounds like we really let you down. We would like to continue to assist you in your search for your next vehicle and earn you confidence back in our dealership. Please reach out to us at your earliest convenience. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to your call.


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  • Great service very knowledgeable personal.

    My time was very good. No hassles I have a f150 xlt 2015

    Dealer Response

    We are happy you enjoyed working with our staff, Joseph. It is our goal to provide a positive customer experience, and we're glad to hear that you...


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    My time was very good. No hassles I have a f150 xlt 2015

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy you enjoyed working with our staff, Joseph. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!


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