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Landmark had the perfect vehicle we were looking for and they provided us with exceptional service throughout the entire process. The sales people were... very helpful and accommodating as we live 110 miles south. They met our every request and tried to go above and beyond. The purchase experience went smoothly, friendly and professionally.
Thank you Ocie and Diana for such a great review. We appreciate your business, thank you!
All went well except for the paperwork portion. I believe things should have better prepared to minimize the amount of time I spent at the dealership.
Mark we appreciate your business and feedback. It is our goal to strive to do better.
This was the first vehicle I have purchased from this dealer and it was one of the best experiences I've had buying a car. Great customer service and up... front, low pressure salesman. I'll be back for my next vehicle!
Thank you for your business glad to hear that it was such a great experience.. I look forward to working with you in the future.
When you get excited about buying a truck for the displayed price, test drive the truck, take the time to sit down with the dealer, run a car fax, have... them run your excellent credit, and then get told the truck is nearly a full 10,000 bucks more than the displayed price because of a “mistake,” it tends to bum you out. Won’t be shopping there anymore. Won’t be sending ANYONE there either. Buyer BEWARE of getting your time wasted and being disappointed! The price went from 30,650 to 39,000 . No thank you Landmark of Taylorville.
My salesman was very nice and willing to work with me the entire way. The team at Landmark made my first experience smooth and easy.
I just got a 2018 Chevy Trax from this dealer. The salesman was great. He was eager to help and happy to assist with anything I needed. They work hard... to earn your business. I will go back in the future.
The over all service is good, just didn't have a lot of options of the car I was looking for.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Landmark of Taylorville!
Where to start, the quality of shop repairs they did to this vehicle I came to look at WAS AWFUL. Tire gala ace pad sitting on the floor board causing... terrible shimming, cracked windshield that wasn’t listed about online, plus they refused to work the price down whatsoever. When the manager came out, I had never experienced anyone as rude as him in a customer service position. He belittled me when it came to the price, made it a point to tell me how many banks turned down my loan, and even pulled it up while I was outside taking a breather. I drove 4 hours to take a look and was already dead set on buying it before getting there but they completely talked me out of it, wouldn’t recommend to anyone.
Shelley Whiteside · July 3, 2017 RUDE RUDE RUDE. I would give zero stars if possible. Things were bad from the get-go. When we first pulled into the parking... lot, a salesman almost hit us with his personal vehicle while he was speeding thru the parking lot. We decided to park and walked around looking for the vehicle we saw online. Once we located it, we went inside looking for a salesperson. I walked all the way around every cubicle inside and there was not one single soul to be found anywhere....and this was at around 2 in the afternoon! The nice receptionist asked me if I needed help and she found us a salesman.... who came out with filthy hands saying that he needed to wash up before he could help us, which was understandable. But what in the world could Landmark possibly have him doing (working on cars?)...in that he was not available to be on the sales floor helping customers? He was a nice enough guy, (named R. J.), somewhat new and somewhat knowledgeable and did take us for a test drive in the car; but when he pulled the new car around for me to get in, I noticed that it had bird crap all over it and cob webs built up from the front passenger door to the side mirror. Ick. I wiped them off myself before I got in. Somewhat later, when we sat down to see if we could cut a deal, we were asked to talk to the sales manager, who happened to be our salesman's brother. His name was Jeremy Brandt. He was very rude right from the start. THE VERY FIRST THING HE TOLD ME was that he "owned" that car for $36,000 etc. etc. I didn't like his tone or his attitude. After a slightly heated exchange of words, we got up and left. I realize that I may have been asking for too much of a deal, and I understand that. That is not my complaint. Discussing a price and trying to make a car deal is NEVER a reason to be nasty to a prospective customer. What a HORRIBLE experience. So unprofessional. So unnecessary. I won't recommend any customer deal with him (Jeremy-the sales manager) until he has his attitude checked and knows how to be gracious to customers even when unable to come to an agreement on price. Also--Some sales staff are also not dressed professionally enough to know whether they work there or not. Some don't wear name tags or shirts with the company logo
"Please read this if you considering buying a used car from Landmark (factual account). 1. After waiting over three hours for a quote on an interest financing... rate (based on a top tier credit rating) we left the premises. Ten minutes after leaving my phone rings with a better rate offer. Buying Tip - Make sure you ask to see the buy rate on the actual paper from the credit lendor so you can see what they are going to bump you up to (your actual rate). 2. Salesman tried to make an additional hard sale on sealant coverage and other coverages. There was a problem with the hood in a few spots where the clear coat was coming off (probably due to rock chipping). We asked to see the actual coverage (fine print on what it covered). It took 45 mins to an hour to get a copy of it. When we reviewed it, the areas in question would not have been covered due to pre-existing conditions. Said it would take weeks for a Chevy rep to actually look at the hood to see if Chevy would cover it under original warranty. 3. Was told by the Sales Manager that they had an internal fight about the pricing of the vehicle; some said too low - really? 4. Their website states, quote you have to call the internet #, to get internet pricing. Unsure why the value of the vehicle is different whether you are their in person or calling on the phone. 5. Had the car we wanted to purchase checked out by a trusted owner of a car repair/tire shop. Car checked out well; however tires were cupped due to the previous owner (a rental company) not rotating the tires properly. Explained to him we had a tire professional determine there was an issue with the tires. We agreed that it wasn't the dealer's fault; but the sales manager was in opposition to taking responsibility for the current condition of the tires. 6. F&I dept. slid in two additional items on the contract w/out discussing the cost 1) Key Insurance ... for replacing of the newer quite expensive car keys and 2) Glass etching charges. Had us sign paperwork w/out discussing any cost for those items. Cost was listed on the contract that we signed. Keys can be obtained at most locksmiths for less money (called and verified pricing with a local locksmith). Glass etching was $XXX.XX; value from that is disputed widely on the web; cost to dealership is minimal. All in all; we were able to walk away from the deal prior to taking delivery of the car (and feel very fortunate in doing so). The Good - car was in good shape; tires were ok, but not right. Glad we had it checked out by a reputable mechanic. The Bad - F&I department not forthcoming about all charges on the contract. Sales dept. attempted adding on additional coverages that would not have benefitted us and cost additional for no actual benefit. Unhappy doesn't even cover it - when reflecting upon the whole sales process; it was long, (6 & 1/2 hours). Granted there were many other customers there on the same day and we would have been okay with the excessive wait time if things had been done correctly and in an honest manner. Incorrect information was given by salesperson when asked specifically about coverages. Dealer was hedging on the interest rate for hours; only came down when we walked. Be extremely wary of any purchases with the current lineup of professionals in the sales dept. They will not have to worry about this consumer purchasing any product there. Recommendation - go elsewhere to be treated professionally and with integrity as it won't currently happen at Landmark."