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Overall a good experience. Only thing that could have made it better would be to have a technician on duty on weekends for out of town customers.
Landmark had the perfect vehicle we were looking for and they provided us with exceptional service throughout the entire process. The sales people were... very helpful and accommodating as we live 110 miles south. They met our every request and tried to go above and beyond. The purchase experience went smoothly, friendly and professionally.
Thank you Ocie and Diana for such a great review. We appreciate your business, thank you!
This was the first vehicle I have purchased from this dealer and it was one of the best experiences I've had buying a car. Great customer service and up... front, low pressure salesman. I'll be back for my next vehicle!
Thank you for your business glad to hear that it was such a great experience.. I look forward to working with you in the future.
All went well except for the paperwork portion. I believe things should have better prepared to minimize the amount of time I spent at the dealership.
Mark we appreciate your business and feedback. It is our goal to strive to do better.
When you get excited about buying a truck for the displayed price, test drive the truck, take the time to sit down with the dealer, run a car fax, have... them run your excellent credit, and then get told the truck is nearly a full 10,000 bucks more than the displayed price because of a “mistake,” it tends to bum you out. Won’t be shopping there anymore. Won’t be sending ANYONE there either. Buyer BEWARE of getting your time wasted and being disappointed! The price went from 30,650 to 39,000 . No thank you Landmark of Taylorville.
My salesman was very nice and willing to work with me the entire way. The team at Landmark made my first experience smooth and easy.
I just got a 2018 Chevy Trax from this dealer. The salesman was great. He was eager to help and happy to assist with anything I needed. They work hard... to earn your business. I will go back in the future.
The over all service is good, just didn't have a lot of options of the car I was looking for.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Landmark of Taylorville!
Where to start, the quality of shop repairs they did to this vehicle I came to look at WAS AWFUL. Tire gala ace pad sitting on the floor board causing... terrible shimming, cracked windshield that wasn’t listed about online, plus they refused to work the price down whatsoever. When the manager came out, I had never experienced anyone as rude as him in a customer service position. He belittled me when it came to the price, made it a point to tell me how many banks turned down my loan, and even pulled it up while I was outside taking a breather. I drove 4 hours to take a look and was already dead set on buying it before getting there but they completely talked me out of it, wouldn’t recommend to anyone.
Shelley Whiteside · July 3, 2017 RUDE RUDE RUDE. I would give zero stars if possible. Things were bad from the get-go. When we first pulled into the parking... lot, a salesman almost hit us with his personal vehicle while he was speeding thru the parking lot. We decided to park and walked around looking for the vehicle we saw online. Once we located it, we went inside looking for a salesperson. I walked all the way around every cubicle inside and there was not one single soul to be found anywhere....and this was at around 2 in the afternoon! The nice receptionist asked me if I needed help and she found us a salesman.... who came out with filthy hands saying that he needed to wash up before he could help us, which was understandable. But what in the world could Landmark possibly have him doing (working on cars?)...in that he was not available to be on the sales floor helping customers? He was a nice enough guy, (named R. J.), somewhat new and somewhat knowledgeable and did take us for a test drive in the car; but when he pulled the new car around for me to get in, I noticed that it had bird crap all over it and cob webs built up from the front passenger door to the side mirror. Ick. I wiped them off myself before I got in. Somewhat later, when we sat down to see if we could cut a deal, we were asked to talk to the sales manager, who happened to be our salesman's brother. His name was Jeremy Brandt. He was very rude right from the start. THE VERY FIRST THING HE TOLD ME was that he "owned" that car for $36,000 etc. etc. I didn't like his tone or his attitude. After a slightly heated exchange of words, we got up and left. I realize that I may have been asking for too much of a deal, and I understand that. That is not my complaint. Discussing a price and trying to make a car deal is NEVER a reason to be nasty to a prospective customer. What a HORRIBLE experience. So unprofessional. So unnecessary. I won't recommend any customer deal with him (Jeremy-the sales manager) until he has his attitude checked and knows how to be gracious to customers even when unable to come to an agreement on price. Also--Some sales staff are also not dressed professionally enough to know whether they work there or not. Some don't wear name tags or shirts with the company logo