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Reviews

Average Ratings

2.6
20 lifetime reviews.
  • Great car buying experience

    This was the first vehicle I have purchased from this dealer and it was one of the best experiences I've had buying a car. Great customer service ...

    Dealer Response

    Thank you for your business glad to hear that it was such a great experience.. I look forward to working with you in the future.


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    This was the first vehicle I have purchased from this dealer and it was one of the best experiences I've had buying a car. Great customer service and up front, low pressure salesman. I'll be back for my next vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business glad to hear that it was such a great experience.. I look forward to working with you in the future.


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  • bad experience

    "Please read this if you considering buying a used car from Landmark (factual account). 1. After waiting over three hours for a quote on an inter...


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    "Please read this if you considering buying a used car from Landmark (factual account). 1. After waiting over three hours for a quote on an interest financing rate (based on a top tier credit rating) we left the premises. Ten minutes after leaving my phone rings with a better rate offer. Buying Tip - Make sure you ask to see the buy rate on the actual paper from the credit lendor so you can see what they are going to bump you up to (your actual rate). 2. Salesman tried to make an additional hard sale on sealant coverage and other coverages. There was a problem with the hood in a few spots where the clear coat was coming off (probably due to rock chipping). We asked to see the actual coverage (fine print on what it covered). It took 45 mins to an hour to get a copy of it. When we reviewed it, the areas in question would not have been covered due to pre-existing conditions. Said it would take weeks for a Chevy rep to actually look at the hood to see if Chevy would cover it under original warranty. 3. Was told by the Sales Manager that they had an internal fight about the pricing of the vehicle; some said too low - really? 4. Their website states, quote you have to call the internet #, to get internet pricing. Unsure why the value of the vehicle is different whether you are their in person or calling on the phone. 5. Had the car we wanted to purchase checked out by a trusted owner of a car repair/tire shop. Car checked out well; however tires were cupped due to the previous owner (a rental company) not rotating the tires properly. Explained to him we had a tire professional determine there was an issue with the tires. We agreed that it wasn't the dealer's fault; but the sales manager was in opposition to taking responsibility for the current condition of the tires. 6. F&I dept. slid in two additional items on the contract w/out discussing the cost 1) Key Insurance ... for replacing of the newer quite expensive car keys and 2) Glass etching charges. Had us sign paperwork w/out discussing any cost for those items. Cost was listed on the contract that we signed. Keys can be obtained at most locksmiths for less money (called and verified pricing with a local locksmith). Glass etching was $XXX.XX; value from that is disputed widely on the web; cost to dealership is minimal. All in all; we were able to walk away from the deal prior to taking delivery of the car (and feel very fortunate in doing so). The Good - car was in good shape; tires were ok, but not right. Glad we had it checked out by a reputable mechanic. The Bad - F&I department not forthcoming about all charges on the contract. Sales dept. attempted adding on additional coverages that would not have benefitted us and cost additional for no actual benefit. Unhappy doesn't even cover it - when reflecting upon the whole sales process; it was long, (6 & 1/2 hours). Granted there were many other customers there on the same day and we would have been okay with the excessive wait time if things had been done correctly and in an honest manner. Incorrect information was given by salesperson when asked specifically about coverages. Dealer was hedging on the interest rate for hours; only came down when we walked. Be extremely wary of any purchases with the current lineup of professionals in the sales dept. They will not have to worry about this consumer purchasing any product there. Recommendation - go elsewhere to be treated professionally and with integrity as it won't currently happen at Landmark."

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Sales and Financing Staff

    We purchased a used car from Monte Evans in May, and were extremely satisfied with our purchase. Everyone, and I mean everyone made us feel comfor...


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    We purchased a used car from Monte Evans in May, and were extremely satisfied with our purchase. Everyone, and I mean everyone made us feel comfortable during the entire process, and we highly recommend Monte, and this dealership to anyone in the market to purchase a new or used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst dealership in the area

    The absolute worst dealership I've ever been to. Car we were looking at sold during our appointment to look at the car and they staff was extremel...


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    The absolute worst dealership I've ever been to. Car we were looking at sold during our appointment to look at the car and they staff was extremely rude about it. Made fun of us. Don't ever buy from them

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible

    We were treated very poorly by the staff while searching for a new vehicle. Would definitely never return to landmark and would never make a purch...

    Dealer Response

    Terry, I'm sorry to hear about your bad experience with our dealership. Feel free to contact me Brian Conerty, So I can hopefully help turn your b...


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    We were treated very poorly by the staff while searching for a new vehicle. Would definitely never return to landmark and would never make a purchase.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Terry, I'm sorry to hear about your bad experience with our dealership. Feel free to contact me Brian Conerty, So I can hopefully help turn your bad experience with us, into a good one.


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  • Excellent customer service.

    I had an excellent buying experience after finding the car I loved. Mike Roberts was very professional, friendly and made the overall buying exper...


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    I had an excellent buying experience after finding the car I loved. Mike Roberts was very professional, friendly and made the overall buying experience very smooth and enjoyable.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Still shaking my head

    Agreed to buy a used car from them long distance. Made a deposit via credit card. Informed that the dealership wont accept wire fund transfer, so ...

    Dealer Response

    It is company policy to not release a vehicle without certified funds,Customer was reminded by two different people that we needed certified funds...


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    Agreed to buy a used car from them long distance. Made a deposit via credit card. Informed that the dealership wont accept wire fund transfer, so I had a certified check overnighted from my bank. They found the check unacceptable, even after talking directly with my banker. Unbelievable. I withdrew completely and I'm back in the market.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    It is company policy to not release a vehicle without certified funds,Customer was reminded by two different people that we needed certified funds The check we recieved from their bank was not certified funds this was verified by the company that issued the check for the bank, and with a transport coming later that same day to come pick up vehicle the check did not have the proper time to clear the bank before the car could be released to go to Arizona.


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  • We bought my dream car there!

    Sione Neeley was very helpful when my husband and I went in to look at a used Chrysler Town and Country. He was very helpful and got us a great in...

    Dealer Response

    Thank You Fran. You and Bill were a pleasure to work with please let me know if I can do anything for you in the future


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    Sione Neeley was very helpful when my husband and I went in to look at a used Chrysler Town and Country. He was very helpful and got us a great interest rate. Overall, I am satisfied with my purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You Fran. You and Bill were a pleasure to work with please let me know if I can do anything for you in the future


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  • 2010 Chevy Impala

    Went to the Sprinfield, IL branch checking out an Impala and imformation on it for when I recieve my income tax return next month. Ryan Maisenbach...


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    Went to the Sprinfield, IL branch checking out an Impala and imformation on it for when I recieve my income tax return next month. Ryan Maisenbacher was vey helpful and was able to make a deal with no money down and financing with in my budget getting the Impala now instead of waiting a month for my refund 5 star service all around

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • terrible

    Bought a new impala and they tried to trick me on the financing.told me 60 no and lucky me I noticed that they had the paperwork at 72 months. The...

    Dealer Response

    Jimmie please give us a call at 217-824-2255 we have no record of a jimmie buying a new Impala recently and if was a new vehicle peeling paint wou...


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    Bought a new impala and they tried to trick me on the financing.told me 60 no and lucky me I noticed that they had the paperwork at 72 months. Then the salesman didn't have the time to do a walk around and show me the features. When I got home I noticed some peeling paint. Took it back the next day and they said I must have gotten into something. I will never step foot on that dealership again!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jimmie please give us a call at 217-824-2255 we have no record of a jimmie buying a new Impala recently and if was a new vehicle peeling paint would be covered under new car warranty Landmark of Taylorville


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