I'm disabled and the Finance Manager , took me to the Cleaners .
Took them a week to approve signed papers on new car only to be called 3 weeks later amd told the loan company denied loan and theee was nothing they could... do we had to return the new car. Ibwoll never do business with them agian and suggest everybody else do they same
This organization is very friendly. From the salesmen to the management. My new car experience was better than expected. Most of the paperwork was done... by phone before I arrived to sign documents. My salesman, Wyatt, was great. One of the few salesmen out there, that actually knew all about the vehicle I was buying. No nonsense. What a plus!!! Wyatt kept me informed every step of the way. I was treated with curtesy & respect. I highly recommend the short drive to Sullivan. Thanks to Jackson Family Dealerships I am the proud owner of a gmc terrain Wyatt, I can not thank you enough!!! I even received a voucher for a free turkey!! Tom
Doug was so friendly! The selection was great! Bear buying experience I've ever had! Will be buying from here again!
I have been bringing my family's vehicles to Jackson's in Sullivan Illinois for many years. Brent Abott and Matt Bly in the service department are amazing... and helpful. They always convey with their actions that we are valued customers. I trust Jackson's not to rip me off on my repairs, or to be dishonest about the problems with my vehicle. Matt Bly has recently gone above and beyond his duties to help us, and I sure hope he is recognized for his hard work! These guys have the patience of saints, I don't know how they do it. Jackson's has a gold mine in these guys. The service techs seem knowledgeable and competent. I don't plan to ever take our cars anywhere else.
This was a long distance purchase from Ohio. Saw a vehicle on-line at cars.com of interest. Negotiated a deal which I liked, quite easy with their folks.... Flew into nearby airport, they picked me up, took me to dealership, extremely easy transition. Car and paperwork all ready. I have no qualms in doing such a long distance deal when things worked out as well as this. Ross Henson was my main contact, and made the whole process quite easy.
Great buying experience from first to last. I highly recommend the Sullivan Jackson dealership and staff.
This was the least stressful transaction at a dealership that I have ever been a part of. Ross was very easy to deal with and went above and beyond to... show us multiple trucks until we found one that met our needs. The dealership was clean, the staff friendly, and when we are in the market for another vehicle, we will return.
Came and picked me up because my vehicle was broke down, test drove multiple vehicles found one that day though. Made it very easy to find a vehicle that... I liked and they were very quick once I decided, they got all the paperwork done and I was on my way.
I just bought a new Jeep Cherokee from Jackson Family. The purchase process was good. They were very fair in the negotiation and I feel I got a reasonably... good deal.