Mercedes-Benz Of Hagerstown

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Used 888-270-6579 Email Dealer
Service 888-737-8984

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Reviews

Average Ratings

4.9
Average based on 523 reviews
  • Best buying experience ever.

    When you walk into a MB dealership you will always get courteous and professional attention. But my wife and I found a new level of this at Merced...

    Dealer Response

    Welcome to our Mercedes-Benz of Hagerstown family! Even though you have been a Benz family member for some time, we are very happy to have you on ...


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    When you walk into a MB dealership you will always get courteous and professional attention. But my wife and I found a new level of this at Mercedes-Benz of Hagerstown. This was the fifth MB we have purchased (1st four at another fine dealership) and I can tell you there was a very genuine and sincere customer care attitude here at MB of Hagerstown. And of course this level of care does not end when you drive your new car off the lot. Everyone at MB of Hagerstown is there for me. And the car was presented in extraordinary fashion. Thanks Barry and the whole team.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Welcome to our Mercedes-Benz of Hagerstown family! Even though you have been a Benz family member for some time, we are very happy to have you on our family team! Our goal is to provide an enjoyable and stress free experience, and it sounds like Barry and the team delivered on that goal for you. Thank you for the opportunity to help you and for sharing your experience in this review. Please know that we are just a phone call away if we can be of further assistance. Wishing you all the best, Justin Harbert GM-Mercedes Benz of Hagerstown


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  • Mercedes-Benz of Hagerstown

    I recently leased a 2016 Mercedes GLE 350 from Mercedes-Benz of Hagerstown. It was a pleasure throughout the entire process. Rob Edmonds, my lea...

    Dealer Response

    Thank you for taking the time to write about your experience. We are grateful that you chose Mercedes-Benz of Hagerstown and for your kind words a...


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    I recently leased a 2016 Mercedes GLE 350 from Mercedes-Benz of Hagerstown. It was a pleasure throughout the entire process. Rob Edmonds, my leasing agent was helpful in explaining the vehicle to me, as well as helping me through the leasing process. Ausin Shemon and CJ Brown were also very thorough in discussing my leasing options. And it was great seeing Marty Gillions from the service department again! The positive and professional culture of the entire team was evident! I would definitely recommend Mercedes-Benz of Hagerstown!!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write about your experience. We are grateful that you chose Mercedes-Benz of Hagerstown and for your kind words about our professional culture. Enjoy your new GLE350, Justin Harbert, GM


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  • Treated Like Family

    We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customer...

    Dealer Response

    Thank you for the 5 Star review! We are pleased that you chose Mercedes-Benz of Hagerstown and you were treated like family, this is very importan...


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    We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customers for many years, and today's experience certainly ratified our choice of dealership. From a quick, honest appraisal of our old vehicle's condition to fair financing terms for the new choice, we were treated like family, and enjoyed a very pleasant transaction. All of the staff seemed genuinely interested in our satisfaction with our choice, and helped us reach the best decision. Our salesman, Mr. London, was very knowledgeable about the new vehicle and was willing to spend as much time as needed to acquaint us with every aspect of our new purchase. Thank you very much!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the 5 Star review! We are pleased that you chose Mercedes-Benz of Hagerstown and you were treated like family, this is very important to us. We truly hope you enjoy your new M350! See you in Service, Justin Harbert, GM


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  • Very knowledgeable and very nice

    This was my first car purchase let alone my first Mercedes purchase. Working with Barry and CJ made it very easy and an enjoyable experience, They...

    Dealer Response

    Devin, Thank you for choosing Mercedes-Benz of Hagerstown for your first MB. Welcome to the family! We are glad that CJ and Barry were able to hel...


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    This was my first car purchase let alone my first Mercedes purchase. Working with Barry and CJ made it very easy and an enjoyable experience, They were very flexible and very knowledgeable. I would recommend them any day.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Devin, Thank you for choosing Mercedes-Benz of Hagerstown for your first MB. Welcome to the family! We are glad that CJ and Barry were able to help make the process easy and enjoyable. -Justin Harbert, GM


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  • Great Mercedes dealer in Hagerstown MD

    We just traded in our ML350 that we loved....for a great looking C300. Thanks to Barry London for suggesting the car that was in inventory...it tr...

    Dealer Response

    Congratulations on your new purchase! We are glad to hear that you are loving your C300 and that our entire team was a delight to work with. Thank...


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    We just traded in our ML350 that we loved....for a great looking C300. Thanks to Barry London for suggesting the car that was in inventory...it truly is going to be a fun ride! Going from the SUV to a C class was not something I had thought of, but the entire team made it easy.

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Congratulations on your new purchase! We are glad to hear that you are loving your C300 and that our entire team was a delight to work with. Thank You for Being One. -Justin Harbert, GM


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  • Why cant i buy a gls

    Ordered a gls and I put a deposit on it...just to wait a couple months to end up not getting it...I had full payment and left with no car...


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    Ordered a gls and I put a deposit on it...just to wait a couple months to end up not getting it...I had full payment and left with no car...

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Why cant i buy a gls

    I waited two months for this vehicle only to be told that they already sold too many..yet they have had my deposit for two months...so they turned...

    Dealer Response

    We apologize for any inconvenience you may feel you have experienced, but at this time we are unable to conduct business with Mr. Melville Moore. ...


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    I waited two months for this vehicle only to be told that they already sold too many..yet they have had my deposit for two months...so they turned me away and said that I couldn'buy one

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    We apologize for any inconvenience you may feel you have experienced, but at this time we are unable to conduct business with Mr. Melville Moore. Sincerely, Justin Harbert GM-Mercedes Benz of Hagerstown


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  • C300 Mercedes Benz

    This is our second vehicle we have purchased from Mercedes Benz of Hagerstown. We've also had the pleasure of working with Barry a 2nd time. He's ...

    Dealer Response

    Thank you for putting your trust in Barry and our team once again. We appreciate the opportunity to help you with all of your Mercedes Benz needs....


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    This is our second vehicle we have purchased from Mercedes Benz of Hagerstown. We've also had the pleasure of working with Barry a 2nd time. He's the reason we came back to Mercedes of Hagerstown. He's simply the best. There isn't a thing he doesn't know about the vehicles. We have always had top notch service from all the staff at Mercedes Benz of Hagerstown.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for putting your trust in Barry and our team once again. We appreciate the opportunity to help you with all of your Mercedes Benz needs. As you know, we are just a phone call away if you need any assistance. Thank you for sharing your experience in this review. All the best, Justin Harbert GM-Mercedes-Benz of Hagerstown


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  • O-mazing!!

    I have heard horror stories about how people have spent hours and hours in a dealership haggling and waiting. This was the total antithesis of tha...

    Dealer Response

    Welcome to our Mercedes Benz of Hagerstown family; we are very honored for the opportunity to help you with your Benz purchase. Our philosophy is ...


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    I have heard horror stories about how people have spent hours and hours in a dealership haggling and waiting. This was the total antithesis of that kind of experience. Barry London was the person in charge of me. He made this whole experience actually enjoyable. As life would have it, there was a snafu on my part. Barry was so gracious, kind and patient. He painlessly and seamlessly worked out an alternative and today I drove away with the most beautiful automobile I have ever owned in my life. The staff is a team. They work together seamlessly. Everyone is professional and understanding. I've never seen anything like it. I would highly recommend Mercedes Benz of Hagerstown to my friends and family here and back home, and anyone else in the market for a new automobile. Sign me, "Loyal for Life."

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Welcome to our Mercedes Benz of Hagerstown family; we are very honored for the opportunity to help you with your Benz purchase. Our philosophy is that it should always be an enjoyable and hassle-free experience. While sometimes there are items to work around, our team has the entire process down to a science. Definitely a positive team effort! Please don't hesitate to give us a call if we can be of further assistance. Thank you for sharing your experience in this review. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown


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  • Best Dealer Experience Ever!

    I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious afte...

    Dealer Response

    Welcome to our Mercedes Benz of Hagerstown family! We appreciate the opportunity to help you with your CLA lease. Rob and our entire team take gre...


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    I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Welcome to our Mercedes Benz of Hagerstown family! We appreciate the opportunity to help you with your CLA lease. Rob and our entire team take great pride in providing the very best when it comes to customer service; listening, providing information, suggesting options for your consideration. It all makes for a very pleasant experience, which is exactly the way it should be. Thank you for sharing your experience in this review. We value your feedback. Please let us know if we can be of further assistance. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown


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