Mercedes-Benz Of Hagerstown

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Reviews

Average Ratings

4.9
1663 lifetime reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.com
  • Easy Service Planning

    Great service with a loaner. Cost less than estimated.


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    Great service with a loaner. Cost less than estimated.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service

    The service here is always excellent. I bypass other dealerships and travel out of my way for the mercedez dealership in Hagerstown. Thank you, Al...


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    The service here is always excellent. I bypass other dealerships and travel out of my way for the mercedez dealership in Hagerstown. Thank you, Alex, and all of the excellent and friendly staff at Hagerstown.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent people, excellent experience
    May 24, 2017

    This was the fourth Mercedes in the past 10 years I purchased from Barry London at Mercedes of Hagerstown. Barry and the Hagerstown team have per...

    Mercedes-Benz of Hagerstown

    We hope you are enjoying your new vehicle, Rubi, Thank you!


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    This was the fourth Mercedes in the past 10 years I purchased from Barry London at Mercedes of Hagerstown. Barry and the Hagerstown team have perfected the experience of purchasing a vehicle. From the minute you begin the search for that new vehicle, they are by your side. For me, picking and choosing all the options can be overwhelming. Barry was so tuned in, remembering the details of conversations we shared he easily helped guide me to the perfect vehicle. As always, Barry made this a very enjoyable process. Thank you Barry!

    Does recommend this dealer
    Mercedes-Benz of Hagerstown

    We hope you are enjoying your new vehicle, Rubi, Thank you!


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  • From Ohio to Hagerstown
    May 23, 2017

    From Ohio to Hagerstown...

    Mercedes-Benz of Hagerstown

    Thank YOU for sharing your store. It is great to hear that you had a positive experience. We are happy to help with anything else that we can. Jus...


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    From Ohio to Hagerstown...

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Hagerstown

    Thank YOU for sharing your store. It is great to hear that you had a positive experience. We are happy to help with anything else that we can. Just let us know. Looking forward to working with you again.


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  • The entire experience was a pleasure.
    May 23, 2017

    Rob was very helpful and informative. Whole experience was a pleasure! I would definitely recommend Rob to my friends and family members. What ...

    Mercedes-Benz of Hagerstown

    Happy to hear about your experience. It was a pleasure working with you! Thank you for your recommendation, and we hope you are enjoying your new ...


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    Rob was very helpful and informative. Whole experience was a pleasure! I would definitely recommend Rob to my friends and family members. What a great car!!

    Does recommend this dealer
    Mercedes-Benz of Hagerstown

    Happy to hear about your experience. It was a pleasure working with you! Thank you for your recommendation, and we hope you are enjoying your new car!


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  • Responsive and well informed staff
    May 21, 2017

    Mike Lavrenchik did a great job helping me purchase my new car. He always answered or returned my calls and was knowledgeable about the vehicle. ...

    Mercedes-Benz of Hagerstown

    Happy to hear you had a pleasant purchase experience with us, Ed. It was a pleasure working with you. We hope you are enjoying your new car!


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    Mike Lavrenchik did a great job helping me purchase my new car. He always answered or returned my calls and was knowledgeable about the vehicle. He was very attentive to our questions and requests in the show room. Rob Edmonds was also helpful on one of my visits. And Tony Mills made the purchase fast and efficient. Everyone was great.

    Does recommend this dealer
    Mercedes-Benz of Hagerstown

    Happy to hear you had a pleasant purchase experience with us, Ed. It was a pleasure working with you. We hope you are enjoying your new car!


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  • Smoothest car purchase I've made
    May 18, 2017

    Rob Edmonds and Austion Shemon made this purchase quick and easy. They answered all the questions I had pre-purchase and they continue to help m...

    Mercedes-Benz of Hagerstown

    It was a pleasure working with you! We hope you are loving your new Mercedes!


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    Rob Edmonds and Austion Shemon made this purchase quick and easy. They answered all the questions I had pre-purchase and they continue to help me post-purchase every time i have a question. They had me out the door and in the new-to-me car faster than any other car purchase I've made. I highly recommend working with these guys. I will be visiting again when it's time to trade in the next car.

    Does recommend this dealer
    Mercedes-Benz of Hagerstown

    It was a pleasure working with you! We hope you are loving your new Mercedes!


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  • Great service is refreshing

    I have owned domestic cars most of my life and always felt that dealer service was lacking. This is regardless of the vehicle price and "class" o...

    Dealer Response

    This is great to hear, Vincent. We are ecstatic that you enjoyed your visit here. Let us know if we can do anything else. Looking forward to seein...


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    I have owned domestic cars most of my life and always felt that dealer service was lacking. This is regardless of the vehicle price and "class" of vehicle. Owning a Mercedes has truly been a sweet experience and getting one serviced is just a wonderful. MB Hagerstown always manages to get our vehicle in for service, regardless of how short notice. The entire dealership staff will support you as needed. We were dropping our SUV off after service hours and one of the sales associates gladly helped locate and fill out the paper work and offered a loaner. While waiting, the other staff offered refreshments. The vehicle was serviced in the time specified with no surprises. The cost of MB and other European brand service is always a topic of contention. Most feel that they are overpriced. With MB of Hagerstown you get real value for money and the price is on par with what the local domestic or non-premium dealerships want to service their products. I think MB service is better value. The vehicle is washed during service and if you purchase any accessories, the staff will install them for you. There was one surprise; We received a call from MB of Hagerstown the following business day to inform me that we were not offered a discount coupon that was available and we would see a $60 refund. I was impressed with the effort that the staff took to ensure we received the discount and refund. If I had one request, I wish the dealership offered or mentioned detailing service. I would have gladly paid a little more to have the vehicle detailed and waxed when in for service. There is nothing more refreshing for a car owner than to pick up your vehicle and find it looking like new.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    This is great to hear, Vincent. We are ecstatic that you enjoyed your visit here. Let us know if we can do anything else. Looking forward to seeing you again.


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  • Effortless.
    May 12, 2017

    Barry London was very prompt, accurate with how things were explained. The dealership is very clean and everyone is at your beck and call. I love ...

    Mercedes-Benz of Hagerstown

    Happy to be able to take care of you, Ronda! Great to hear about your experience. :)


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    Barry London was very prompt, accurate with how things were explained. The dealership is very clean and everyone is at your beck and call. I love that....Being taken care of.

    Does recommend this dealer
    Mercedes-Benz of Hagerstown

    Happy to be able to take care of you, Ronda! Great to hear about your experience. :)


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  • Good Experience
    May 11, 2017

    The professionalism, expertise, and customer-oriented service made my car-shopping experience easy and a pleasure. The facilities are outstanding...

    Mercedes-Benz of Hagerstown

    It was great working with you! Thank you for choosing us. Let us know if there is anything we can do to help in the future. :)


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    The professionalism, expertise, and customer-oriented service made my car-shopping experience easy and a pleasure. The facilities are outstanding and the displayed trophies backs it all up. Thank you!

    Does recommend this dealer
    Mercedes-Benz of Hagerstown

    It was great working with you! Thank you for choosing us. Let us know if there is anything we can do to help in the future. :)


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