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Mercedes-Benz Of Hagerstown

(3,354 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 17 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 211-3633 (855) 211-3633
Used (877) 245-2817 (877) 245-2817
Service (888) 737-8984 (888) 737-8984

Reviews

(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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I am sorry I am just completing this survey. We went on...

I am sorry I am just completing this survey. We went on vacation the day after the purchase and this is my first time on my home email. My husband forwarded to my office and I could not open the survey. I hope my husband completed this survey before now. Again, I am sorry I am just getting to it. Barry did a great job!! Thanks, Tammy Demick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Barry was extremely knowledgeable about the Mercedes...

Barry was extremely knowledgeable about the Mercedes model in which I was interested. He went over the features with me twice, which helped me make my decision to purchase the car. He was extremelty helpful and did not pressure me, which I appreciated. Austin was instrumental in locating the vehicle I wanted and providing me with an acceptable price. I appreciated both Barry's and Austin's honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Excellent dealership, period. The sales and service are...

Excellent dealership, period. The sales and service are 2nd. to none. Give Barry your next sales opportunity and Marty your service needs, you will be glad to have encountered both of these gentlemen. You owe it to yourself to give MB of Hagerstown your business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I was very impressed with the overall professionalism and...

I was very impressed with the overall professionalism and knowledge of my Sales Representative and the excellent Customer Service that Hagerstown Mercedes-Benz provides to their customers! I will continue to use Hagerstown Mercedes-Benz for all my sales and services in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Barry is a top notch representative for Mercedes Benz. ...

Barry is a top notch representative for Mercedes Benz. He treated us in the utmost professional manner. We knew we made the right decision when we purchased our Mercedes Benz. He took the time to review all material, go over the vehicle, explain the financing. He personally did the financial paperwork for us as the dealership was very busy that day. Job well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great sales, great dealer, overall could not beat the...

Great sales, great dealer, overall could not beat the price. And the service was professional. We assessed over 100 cars including Lexus, Cadillac and others. When dealing with Carmax, the original price there was best. But this dealer not only beat the Carmax price, they had much better professionalism and experience/education with the Mercedes that cannot be beat. As a previous Mercedes owner, this dealer is the best - a true benchmark

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dear MB of Hagerstown -- Sorry that it took so long to...

Dear MB of Hagerstown -- Sorry that it took so long to give you feedback. We had a wonderful experience pruchasing our car from you, and would recommend your dealership to a friend. We love our new car. Thanks so much! Jason and Kelly Ann Morton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great atmosphere...a pleasure to do buisness with MB of...

Great atmosphere...a pleasure to do buisness with MB of Hagerstown. Have purchased two certified used Mercedes Benz and was treated with great respect and courtesy even though I was purchasing used vehicles. I will definately come back for both sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had been looking for a quality pre-owned BMW for more...

I had been looking for a quality pre-owned BMW for more than 2 years when I found a 525xi at MBH. The car was beautful and the staff was excellent. Barry London was great to work with and Austin Shemon did a great job of finding the interest rate that was right for me. Since my purchase I have had the vehicle back for service and was provided with a 2009 C-Class Benz to use while the repairs were completed. This is a great company who respects the purchaser. I highly recommend MBH.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had an outstanding experience at MB of Hagerstown. I...

I had an outstanding experience at MB of Hagerstown. I initially went there to look at a used BMW that I saw on their website. However, I never even drove it after I saw a used E350 that had just arrived. Barry was very helpful and worked with my situation (I was working out of the area during that time) by sending the paperwork for me to finish. I was able to pickup the car the next time I was in town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.