Hoffman Chevrolet Cadillac

4.3 out of 5 (4.3) 35 reviews

Dealer on Cars.com since December 2015

Currently in stock!

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Today's Hours

Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 5:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 5:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 5:00 PM
Fri 7:30 AM - 5:00 PM
Sat 7:30 AM - 1:00 PM
Sun Closed

Reviews

4.3 out of 5 4.3
35 lifetime reviews.
  • 5.0 out of 5
    March 19, 2018

    Excellent, responsive service! I had my car in for a routine oil change, and they identified another problem that was covered under the warranty. A ...great catch, and the work was completed in a timely manner, with a prompt and friendly follow-up call. great job!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!


  • 3.0 out of 5
    January 21, 2018

    Staff were very nice and professional. My issue is that it cost $57.20 for a general service (oil change and lube). I think that is too expensive fo...r service for a 1/2 ton pickup truck. Sorry to say I will no longer go back to the dealer for service unless I have a voucher for a discount.

    3.0 out of 5
    Customer Service
    Not Applicable
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    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Steven Keller Lewis thank you for taking the time to leave us your honest feedback. Just so you know there are almost always oil change coupons av...ailable on the website that may help you out with future visits. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (301) 733-5000.


  • 1.0 out of 5
    October 23, 2017

    I bought a used vehicle and only had it three weeks. I put 315 miles on it and discovered a hole in the radiator . I had it less than 1000 miles and u...nder 30 days. They told me the warranty did not cover this, because it was not a MD state inspection item so they would not cover it. They wouldn't work with me at all. They were very unprofessional and mean. The entire process was very unpleasant . GO SOMEWHERE ELSE!!

    1.0 out of 5
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    Not Applicable
    Quality of Repair
    Not Applicable
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am sorry that you feel this was not handled properly however it is not a covered item. It was disclosed to you that only Maryland Inspection items ...are covered for 30 days and 1000 miles. Since this vehicle is a 2002 that was the only warranty options available. While we were willing to try to work with you the way it was handled with you demanding it be fixed left the situation unsolvable.


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Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Multi-Point Inspection

    Complimentary

    Oil, Filter Change

    $39.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since December 2015

At Hoffman it's not just about buying a car. It's about finding the right car for YOU. Which is why we get to know you...your aesthetic preferences, your hobbies, and your driving habits.

This is true regardless of whether you decide to lease or buy. For, whether you're "together" two years or 20, Hoffman Chrysler Jeep Dodge wants to make sure you never regret your decision.

To learn more about Hoffman, please feel free to contact us online or by phone. Otherwise, visit us in person at 101 or 171 S Edgewood Dr Hagerstown, Maryland. We hope to have the pleasure of meeting you soon.

"Hoffman Automotive, your dealership yesterday, today and tomorrow."
Hoffman Chevrolet Cadillac
101 S Edgewood Dr Hagerstown, MD 21740
New (240) 329-4417
Used (240) 452-4463
Service (240) 329-0774
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