Hoffman Chrysler Jeep Dodge RAM

Reviews

1.0 out of 5 1.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 1, 2017

    Worse Dealership Ever" - 2016 Charger RT Contacted this dealership about a vehicle and made an appointment. I work for a living and could not get to the... dealership till Saturday. I was told that they would hold the vehicle and it would be ready for us Saturday morning. We live 35 miles in a different state. So Saturday morning comes and we recieved a email confirming our appointment. We drive to Hoffmans Chrysler. No one was waiting for us. Finally talked to some sales guy that was trolling the load. Had to show him a email about the vehicle that was on hold for us. He said no one told them that the car was on hold and the had sold it. What good was a appointment when there was no one there too meet us. Will never deal with this worthless dealership again ever!

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    August 11, 2015

    Brought durango 2011 for simple tire sensor replacement. This is the second one I have had replaced since owning the car. First time at a deal in NY it... was replaced with I tin one hour. Here at Hoffman , first didn't have the part , come back tomorrow. Next day the part didn't come in. I explained when I first made the appointment that I was driving 380 miles northeast. This is a common part. Yet this service center doesn't have the part and can't even get it ordered correctly next day. I called a dealer close to where I will be in New England. Explained I needed the tire sensor they will do it tonight. I asked if they have the part, Their reply "Of course". This Hoffman dealer won't be getting any 10 s from me. Now to drive 7 hours with the tire sensor flashing.

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    Customer Service
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    Quality of Repair
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    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?